2018 FORD FUSION Complaints

During traffic on the highway, my car had a slight rumble to it but no warning lights were on and there were no weird sounds or smells coming from my car. After I cleared the traffic, the rumbling dissipated but as I accelerated my check engine light turned on and began flashing. I immediately exited and pulled over. After popping my hood, it smelled of burnt oil and the entire engine bay looked like it had been misted with oil. Auto shop scanned the engine light and said I had a cylinder 2 misfire. Another auto shop had said my engine was out of commission and I’d need a new one.

EVAP system leak. Vapor leak causes car to not start after putting gas in the tank. It takes several tries before the car starts up. Engine light stays on which causes car fob not to auto start.

While waiting at a red traffic light in drive and on a slight incline, engine shut off by itself and car started rolling backward with my foot on the brake pedal. The pedal felt harder than normal to push but didn't stop the car. A car stopped behind me was put at risk of impact with the rear of my vehicle. I could see I was getting closer and closer to hitting the other car. As this was happening, i pushed the start button and managed to restart the engine and put it in drive to pull away just before impact. Problem hasn't been reproduced by anyone. Vehicle or components haven't been inspected by anyone. No warning light lamps or other symptoms of the problem prior or during remaining drive home. I don't know if this is related but the car does have a random no start symptom due to a battery discharge condition while parked overnight. This happens very rarely and is not reproducible when the battery is charged. Ford has a TSB ref.17-2192 on this failure that is applicable to my VIN but they will not cover it since my car is out of warranty (Time and 73K miles). The dealer further stated that there is no guarantee that this re-programming of the PCM will fix the problem. The Ford dealer gave me an estimate of $214 for the re-programming of the PCM and it does not include a new battery if it needs it. I have an appointment to get it done on 11/22/24 but I'm reluctant to pay for something that may not fix the parasitic PCM draw on the battery. Any advice would be appreciated. Thank you.

Transmission issues, I had my transmission replaced right out of warranty so Ford assisted 4 grand to assist the repair because the dealership took a mmtj to get my car in, i didn't know it was going to go over the trade in program replacements in miles. The car shifts weird, in drive the vehicle acts as if it was put in neutral randomly and it jerks you hard into gear throwing you and passengers into the back of the seat a,pay got hit two times it also when you start the car, put it in drive it throws it's self back into park then you put it back into drive or reverse and it grooms and goes as if I'm accelerating which i got hit once backing out of a sppt because of this i hagea friend who has the same issues why is theee not a recall on their ford fusions or them getting sued????

The contact owns a 2018 Ford Fusion. The contact stated while driving 40 MPH, the vehicle started shuddering significantly and the engine overheated. The check engine warning light was illuminated. The contact continued driving at 20 MPH. The vehicle was driven to the residence. The vehicle was then taken to the dealer, where it was diagnosed and determined that there was a coolant intrusion in the engine. The dealer determined that the engine needed to be replaced and related the failure to Ford Campaign Number: 21N12 and TSB Number: 22-2134. The vehicle was not repaired. The manufacturer was notified of the failure but denied assistance in covering the cost of the repair. The failure mileage was approximately 110,000.

The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle experienced rough idling. The check engine warning light was illuminated. The vehicle was taken to the dealer, where the spark plugs were replaced, but the failure persisted. The vehicle was taken back to the dealer, and the contact was informed that the fuel injector in cylinder #3 needed to be replaced. The vehicle was then taken to Terrebonne Ford (339 St Charles St, Houma, LA 70360), where it was determined that there was coolant intrusion into the cylinder block and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.

On [XXX], My car began attempting to overheat. This caused me to stop, and park the car until it cooled down, multiple times. (Unsafe) All of my fluids have been filled and checked occasionally prior to this. After multiple roadside trips, I presented my car to AutoNation FORD which is located on Philips Highway in Jacksonville, Florida. An inspection was performed on my vehicle over the weekend which proved my car in fact has a coolant intrusion which is the Latest Recall for the Ford Model. The dealership informed me that my car does not qualify under the recall due to the mileage of the vehicle which is currently 130k. This seems so unfair because I did not do anything wrong that led to this. I am unable to drive my car a mile or 2 without it trying to overheat. This is a risk and I do not feel safe operating this vehicle. It was also very displeasing hearing that operating the unsafe vehicle is my only other alternative besides coming out of pocket with 14k. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Fusion. While the contact's daughter was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the check engine warning light and several other unknown warning lights were illuminated. The vehicle was taken to several independent mechanics; however, the vehicle was not diagnosed. The vehicle was not repaired. The vehicle was towed to the dealer where it was diagnosed with a coolant leak in the engine and engine failure. The contact was informed that the engine and the cylinders needed to be replaced. The vehicle was repaired. The contact was informed of an Extended Warranty Program; however, the contact was informed that the mileage had been exceeded by 9,000 miles. The contact was informed that the repair was not covered under the extended warranty. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 93,451.

The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle was driving rough. In addition, the contact noticed that the engine was consuming an excessive amount of coolant. The failure progressed, and the engine started overheating. The vehicle was towed to the dealer where it was diagnosed with a cracked engine and coolant intrusion. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and provided no assistance. The contact referenced Technical Service Bulletin: 22-2134; however, the contact was informed that the repair was not covered under the program. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 27,800.

The vehicle started jerking violently out of nowhere while being driven only 35 MPH. It immediately became unsafe and unable to be driven without any warning whatsoever. No lights on the dash or anything leading up to this issue. After being diagnosed we were told the transmission needs to be completely replaced. Also after doing some research we have discovered that this is a well known issue with this vehicle that has not been addressed with this year model, but was with previous model years.