2010 FORD FUSION Complaints

I PURCHASED THE VEHICLE IN DEC 2010. A RECALL NOTICE IN JAN. 2012 STATED "THE WHEEL STUDS ON YOUR VEHICLE MAY FRACTURE." WHEN I BROUGHT THE CAR IN FOR THAT RECALL IN APRIL 2012, THE DEALERSHIP REPLACED ONE BROKEN WHEEL STUD BUT DIDN'T INDICATE WHICH WHEEL. IN APRIL 2013, A WHEEL STUD ON THE FRONT DRIVER'S SIDE BROKE AND THE DEALERSHIP REPLACED IT NOTING THE RECALL. IN JUNE 2016, A WHEEL STUD ON THE FRONT PASSENGER SIDE BROKE. NOW FORD IS CLAIMING THAT THE WHEEL STUDS WERE NOT RECALLED AND REFUSED TO COVER THE REPAIR COSTS EVEN THOUGH THE 2012 LETTER OPENS WITH THAT REMARK. THE FORD REPRESENTATIVE ACKNOWLEDGED THAT IT IS RARE THAT WHEEL STUDS BREAK WHICH LEADS ME TO BELIEVE THAT THERE IS A MANUFACTURING DEFECT IN THE STUDS ON MY VEHICLE. I HAVE NOT HAD THIS PROBLEM ON ANY PREVIOUS VEHICLES THAT I'VE OWNED AND HAVE NOT CHANGED MY MANNER OF MAINTENANCE SO I DO NOT BELIEVE MY ACTIONS ARE CAUSING THE STUDS TO BREAK. HAVING EXPERIENCED THREE WHEEL STUD FAILURES IN FIVE YEARS, IT APPEARS THAT THE WHEEL STUDS WERE NOT RELIABLY MANUFACTURED, HAVE AN INCREASED RISK OF BREAKING UNDER NORMAL CONDITIONS, AND POSE A SAFETY RISK FROM POSSIBLE WHEEL SEPARATION.

WHEN VEHICLE IS STATIONARY THROTTLE DECREASES TO BELOW 500 RPM, AND SOMETIMES STALLS. TRANSMISSION AND ENGINE CHECK COME IN INTERMITTENTLY. FORD AWARE OF THE THROTTLE BODY AND ACCELERATOR PROBLEM BUT WON'T FIX IT UNTIL BROKEN. TOOK IT TO DEALERSHIP AND PAID $125 FOR DIAGNOSTIC BUT THEY TOLD ME THERE IS NO PROBLEM. I CALLED FORD AND THEY JUST REFERRED ME BACK TO THE DEALERSHIP STATING THEY ARE AWARE OF THE PROBLEM BUT WON'T FIX IT UNTIL IT IS BROKEN. PLEASE HELP, I CAN'T DRIVE THE CAR DUE TO THE SAFETY CONCERN.

POWER STEERING RECALL - RECEIVING "POWER STEERING ASSIST FAULT". WHEN IN PARK AND PUTTING VEHCILE INTO DRIVE, WE'RE GETTING THE FAULT MESSAGE. IT IS MY UNDERSTANDING THERE IS THE SAME RECALL FOR 2011 FORD FUSIONS. WE HAVE 2010 FORD FUSION. WE ARE NOW DOWN ONE VEHICLE AS WE WERE TOLD IT WILL BE $2,500 TO REPAIR.

ENGINE STALLS/SHUTS DOWN WHILE DRIVING. CHECK ENGINE LIGHT CAME ON. ALARM P2111 CAME UP. THROTTLE ACTUATOR CONTROL SYSTEM - STUCK OPEN. MY VEHICLE STALLED WHILE TURNING LEFT WITH ONCOMING TRAFFIC. IT DID THIS 3 TIMES WHILE DRIVING HOME FROM WORK. THIS IS AN INTERMITTENT ISSUE. I TAKE IT TO THE DEALER, THEY ADJUST, IT WORKS FOR A WHILE, THEN OCCURS AGAIN. THIS IS A VERY DANGEROUS PROBLEM.

TWICE NOW A POWER STEARING ASSIST FAULT HAS APPEARED ON THE DASH. WHEN THIS HAPPENS, THE VEHICLE BECOMES UN-STEERABLE. THIS IS VERY DANGEROUS, AND HAS MANY COMPLAINTS FILED ALREADY. THIS HAPPENS IN MOTION, UNDER NORMAL DRIVING CONDITIONS.

I HAVE A CUSTOMER WITH A 2010 FUSION THAT HAS A FAILED STEERING RACK,NOT INCLUDED IN RECALL SINCE IT IS NOT BETWEEN 2011 AND 2016.CUSTOMER NARROWLY MISSED RAMMING INTO MY SHOP BECAUSE WAS UNABLE TO STEER.WE CALLED DEALER AND FOMOCO AND WAS TOLD THEY COULD NOT DO ANYTHING EVEN THOUGH THIS IS A SERIOUS SAFETY ISSUE.THERE IS CURRENTLY A CLASS ACTION LAWSUIT INVOLVING THESE CARS AND PEOPLE HAVE BEEN HURT.THE REPAIR IS 1600 DOLLARS AT MY SHOP AND OVER 2000 DOLLARS AT THE DEALERSHIP. I THINK I'M GOING TO GO THE LOCAL NEWS MEDIA AND SEE IF THEY CAN HELP-DO YOU HAVE ANY RECOURSE? MY NAME IS [XXX] -OWNER OF L&S AUTOMOTIVE INC. MY PHONE NUMBER IS [XXX].THE CUSTOMERS NAME IS [XXX] AND HER PHONE IS [XXX].PLEASE SEE IF YOU CAN INVESTIGATE THIS CASE, THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I WAS DRIVING ON INTERSTATE 77 SOUTH JUST BEFORE EDENS FORK EXIT , CHARLESTON WV 25312. THE ROAD WAS DOWNHILL AND CURVED TO THE LEFT. WITHOUT ANY SIGN OF TROUBLE THE STEERING WHEEL JERKED TO THE RIGHT I HAD TEMPORARILY LOST CONTROL OF VEHICLE WHICH MADE THE CAR SWERVE OFF ROAD AND HEADED TOWARD CONCRETE DRAINAGE DITCH AND OFF INTERSTATE INTO THE WOODS. I WAS LUCKY I GOT BOTH HANDS ON STEERING WHEEL AND HAVING LOST THE POWER STEERING WAS DRIVING MANUALLY SO TO SPEAK WAS ABLE TO GET CAR TURNED PARTIALLY SIDEWAYS AND SLID IN THE GRAVEL INTO THE CONCRETE DRAINAGE DITCH WHICH WAS WELL ENOUGH BEVELED TO ALLOW ME TO SLOWLY SLIDE INTO THE DITCH, WHERE MY CAR CAME TO A STOP. I WAS TRAVELING IN THE RIGHT CRUISING LANE SO NOTHING WAS TO MY RIGHT. HAD I BEEN IN THE PASSING LANE AND PASSING TRAFFIC I WOULD HAVE ENDED UP CAUSING AN ACCIDENT, NO DOUBT IN MY MIND. I HAVE FOUND OUT THAT THERE HAS BEEN A RECALL OF THE 2011-12 FORD FUSIONS BECAUSE OF THE FAILURE OF THE ELECTRIC MOTOR THAT WERE PLACED INTO THOSE FUSIONS TO POWER ASSIST THE STEERING. I HAVE SINCE LEARNED THAT SOME IF NOT ALL OF THE 2010 FORD FUSIONS HAVE THE SAME STEERING MECHANISM AS THE 2011 AND 2012 FORD FUSIONS. I DO KNOW THAT IF YOU ORDER THE COMPLETE RACK AND PINION UNIT FOR 2010 FORD FUSION IT IS THE SAME REPLACEMENT AS THE 2011 AND 2012 USES. SO I WOULD LIKE TO FILE MY OWN COMPLAINT ABOUT MY EXPERIENCE WITH THE POWER ASSIST STEERING MECHANISM ON MY 2010 FORD FUSION. I THINK THE 2010 FORD FUSION SHOULD INCLUDED ON THE RECALL. I COULD HAVE VERY EASILY BEEN INVOLVED IN A SERIOUS SINGLE OR MULTIPLE CAR ACCIDENT. I AM OLD ENOUGH TO HAVE DRIVEN VEHICLES THAT DIDN'T HAVE POWER STEERING AND THAT HELPED ME ALSO IN AVOIDING AN ACCIDENT. I WAS DRIVING MY DAUGHTERS 2010 FORD FUSION WHEN IT HAPPENED. I AM NOT SURE IF SHE COULD HAVE AVOIDED AN ACCIDENT IF SHE HAD BEEN DRIVING IT.

WATER PUMP IN MY 2010 FORD FUSION SPORT (3.5 LITER V6 ENGINE) FAILED, CAUSING SEVERE ENGINE DAMAGE AND SUDDEN OVERHEATING. THE VEHICLE WAS IN MOTION ON A CITY STREET WHEN I NOTICED THE TEMPERATURE GAUGE RISING QUICKLY TO THE TOP. I HAD TO PULL OVER IMMEDIATELY. THE CAR ONLY HAD 54,000 MILES ON THE ODOMETER AND HAD BEEN WELL MAINTAINED WITH DOCUMENTED REGULAR OIL CHANGES AND PERIODIC MAINTENANCE PERFORMED AT THE DEALERSHIP.

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE OPERATING THE VEHICLE, THE STEERING WHEEL BECAME DIFFICULT TO TURN. IN ADDITION, THE SERVICE POWER STEERING WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,669. THE VIN WAS NOT PROVIDED.

2010 FORD FUSION. CONSUMER WRITES IN REGARDS TO NO FURTHER COMMUNICATION FROM DEALERSHIP ON REPLACEMENT PARTS TO REPAIR RECALL. *SMD