2012 FORD FUSION Complaints

The contact owns a 2012 Ford Fusion. The contact stated that when the vehicle started, the steering wheel seized. The power steering assist fault warning light was illuminated. The vehicle was towed to an independent mechanic and diagnosed with electronic steering rack failure. The contact was advised to take the vehicle to the dealer for assistance. The vehicle was towed to the dealer where it was diagnosed with a failed electronic steering rack. The contact was informed that the electronic steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 144,277.

The abs control module failed at 59,000 miles. It's difficult driving on wet rainy roads with no ABS System, it's a Hughe safety risk especially on wet roads. The month of August was really rainy and it was extremely stressful driving. I have been looking for a repair but several auto repair shops including FORD can't get the part.

Power steering assist fault failed, should have been covered under NHSTA forms but was not honored.

Last few years I have advance trac, steering assist, steering locks up intermittent issues documented by dealer, not abke to find anything wrong when i still had extended warranty, now they suspect it no recall / no warranty it's 2400 $ It's a safety issue many people have documented .

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel seized. There was no warning light illuminated. The contact stated the steering wheel became difficult to turn. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the steering gear box had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 128,000.

I noticed a couple of months ago my brakes where acting weird one minute they were fine and then sometimes the pedal would go to the floor and one day I was behind someone who had stopped suddenly and I hit my brakes fast and they went to the floor, for me not to hit the person in front of me I had to run off the road I was doing 30 mph and nobody was hurt but if I didn't have the options to run off the side of the road I would have rear-ended the other car and would have put me and the other people in a dangerous situation now my brakes go to the floor all the time I had it checked and every time I hit the brakes while in park they hear air coming from the ABS module which needs to be replaced is what I was told there was never no warning light that came on and never have come on before, this incident would have been much more dangerous if I was on interstate doing 70 + and I could have not stopped I've learned that the same problem has a recall on the 2006 - 2010 Ford fusion and all the reviews I've read the same problem is happening for the 2012 Ford fusion also so why hasn't it been put on the recall list because this puts people's life's in danger and it is a very hazardous safety issue

One week ago I started experiencing a grinding noise when steering my vehicle, at any speed. The steering also catches in certain positions and becomes difficult to turn. The issue can be isolated to the electronic power steering gear in my vehicle: the grinding persists after disconnecting the tie rods, but disappears after disconnecting the steering column. I have a 2012 Ford Fusion with 104,000 miles on it. It has been well maintained and driven carefully for its whole life with zero accidents or failures. The steering issue appeared suddenly and spontaneously. There are no warning lights, or service codes, but the steering is clearly failing and making the vehicle unsafe to drive. Power steering failures at speed are unsafe and can cause accidents. Recall 15S18 and extended warranty 15N01 specifically address this faulty part in 2011-2012 Ford Fusions and many other vehicles. Because my vehicle is 2 months outside of the manufacture date range, it is not covered by this recall. However, it is built in the same plant with the same faulty part number. This leaves me with either a $2000+ repair, or I can drive with faulty power steering which is not only a major safety issue but one that is known to Ford as well as the NHTSA. Ford is refusing to cover the cost of this repair and additionally want to charge me diagnostic labor which I don't think I should be responsible for. Please look into this issue further and hold manufacturers accountable for replacing their faulty parts. Thank you.

The contact owns a 2012 Ford Fusion. The contact stated that while starting the vehicle, the message “Power Steering Assist Fault” was displayed on the instrument panel. The vehicle was taken to the dealer where it was diagnosed that the power steering rack had failed and needed to be replaced; however, the Extended Warranty had past the 10-year limitation and was expired; therefore, there would be no coverage on the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the vehicle was no longer covered under the Extended Warranty. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 40,000.

When getting my car I started the car the steering was stiff and a Power steering assisted fail came across my dash so I turned of the car and restarted the car and it was find. I have had to repeatedly do this on several times.

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, the power steering assist warning light illuminated. The vehicle was slowly driven to the residence. The contact parked the vehicle and turned the vehicle off. The following day, the vehicle was started, and the power steering function was inoperable. The contact stated that the steering wheel had seized. The vehicle was towed to the dealer; however, the vehicle had not been diagnosed. The contact referenced NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.