2012 FORD FUSION Complaints

Power steering service, advancetrac warning and symbol on dash light came on as a message when car was shut off and restarted there was no power steering

The contact owns a 2012 Ford Fusion. The contact stated after starting the vehicle, the Power Steering Fault message displayed on the instrument panel. The contact restarted the vehicle, and the message was no longer displayed. The VIN had been included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was taken to the dealer where it was determined that because the Powertrain Control Module (PCM) was already updated, a diagnostic test nor the software update was not necessary. After the recall was removed from the VIN, the contact stated that after parking the vehicle and then restarting the vehicle, the steering wheel seized. The contact stated that the power steering assist fault message and the Service Auto Tech Issue messages were displayed on the instrument panel. The vehicle had been returned to the dealer where it had been diagnosed that Power steering rack had failed. The contact stated that the failure was related to Customer Satisfaction Program: 15N01; however, the vehicle had exceeded the 10-year limitation. The vehicle had not been repaired. The manufacturer had been made aware of the failure and denied coverage under Customer Satisfaction Program: 15N01. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 71,000.

When driving or when parked it’s hard to turn the wheel both ways and that’s very dangerous when driving in the road.

When driving the vehicle and making a turn (doesn't matter which direction) the steering column appears to be stiff and I have had a mechanic take a look at it without confirmation of the cause. There are no warning lights coming on to advise what could be causing the issue. This occurs on a random basis without warning and my concern is if it seizes while on the highway I could potentially be the cause of my death and worse, someone else.

My steering assist system goes of at odd times, and the acceleration it does tiny tugs, and my suspension it rattles, over street bumps,, can it be fixed by a dealership, cause it’s my only vehicle ?? I have and plus I’m on ssdi income and I can’t afford major repairs, like these, and if so have the car fully inspected just in case I’m missing something, oh and also there’s a popping noise coming from the front of the car..

Power steering issue. Mechanic said the rack and pinion needs to be replaced. FORD apparently had a recall or a customer service satisfactory advisory placed, 15N01, regarding the power steering issue. However, we were never notified of the issue until this happened 2 days ago. I’ve been searching for part prices or way to fix it when I stumbled on countless webpages explaining the recall and also a Reddit page with people explaining similar issues over the last 2 year of this happening and never being notified by Ford. Ford says there’s no recalls and nothing they can do…

The contact owns a 2012 Ford Fusion. The contact stated while driving at various speeds and depressing the brake pedal, the brake pedal felt spongy and required to be pushed down to the floorboard to stop the vehicle. The contact stated that the vehicle hesitated while responding, extending the braking distance. There was no warning light illuminated. The contact state that the failure occurred intermittently. The vehicle was taken to the dealer several times, but the failure could not be replicated. The contact stated that the failure had been recurring more increasingly. The vehicle was taken back to the dealer, where it was diagnosed and determined that the HCU had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving 10 MPH, the steering wheel seized, causing the steering wheel to become difficult to turn. The power steering warning light was illuminated. The vehicle was taken to an independent mechanic where the vehicle was diagnosed power steering control module (PSCM) failure. The contact was informed that the power steering control module needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 128,000.

The power steering system is currently non-functional, resulting in significant difficulty in maneuvering the vehicle, particularly at low speeds. This poses a substantial safety risk not only to myself and my loved ones but also to other motorists, pedestrians, cyclists, and their pets. I am deeply concerned about the well-being of all individuals involved. The vehicle is available for inspection upon request. I have reached out to the dealership regarding the car's issues, providing them with the necessary information and VIN number. However, they have informed me that the repairs are not covered. Despite highlighting the safety implications of the problem, their response lacked concern or interest. It is worth noting that numerous online sources indicate that 2010 to 2012 Ford Fusions should undergo repairs and reprogramming as part of safety recalls. The dashboard warning light specifically indicates a need for steering service, yet Ford Motor Company has failed to take responsibility and address this widespread safety issue. This situation exemplifies the lack of priority Ford places on their customers' safety.

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed and pulling into the driveway, the contact became aware of a failure with the steering wheel. The contact stated that the sterling wheel seized and became difficult to turn. There was no warning light illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 180,000.