2018 FORD FUSION Complaints

The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 15 MPH, the vehicle stalled occasionally and returned to normal operation once the contact had turned off and restarted the vehicle. In addition, there was smoke coming from the tailpipes. The check engine warning light was illuminated. The vehicle was drivable and was driven to an independent mechanic where it was diagnosed with a coolant leak, and the mechanic suggested that the vehicle be taken to a Ford dealer. The vehicle was towed to a Ford dealer where it was confirmed that there was a coolant intrusion into the cylinder head gasket. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 135,000.

The contact owns a 2018 Ford Fusion. The contact stated while operating the vehicle, the message "Turn Engine Off" was displayed, and the engine temperature gauge indicated that the engine had overheated. The vehicle was taken to the local mechanic who diagnosed that the engine had failed due to coolant intrusion into the cylinders. The contact was advised that the engine short block needed to be replaced. The vehicle was not repaired. The manufacturer was contacted regarding the failure. The failure mileage was approximately 87,000.

My Vin # is: [XXX] and matches TSB 22-2322 // Customer Satisfaction Program 21N12 by all written criteria. My vehicle is exhibiting the exact symptoms as coolant leaking into cylinder bore (#3 in my situation). When I called my local Ford dealership and Ford Corporate office, they told me that my vehicle doesn't fall under that coverage, but couldn't tell me why. My make/model/year/manufacturer date/location/engine, etc. all match what is written in the TSB/CSP. If Ford states that my vehicle doesn't qualify for this program, I need an exact/specific explanation as to why my vehicle doesn't qualify for this TSB/CSP. Nobody can tell me and I keep getting the run around. This is unethical as everything written matches my vehicle and situation but I am being denied coverage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I drive a 2018 Ford fusion ecoboost. It started with a misfire on cylinder 4 and in that same week the engine started to over heat. Had the spark plugs replaced. Upon checking and monitoring coolant levels noticed I was losing coolant. Wasn't having any puddles in the driveway and no visible leaks under the hood. After few trips to work and home the engine would overheat and my work is less than 2 miles from my home. Started to quickly get worse, more codes popping up on my fixt obd2 scanner. From po304, PO300, PO303, B124D, PO313, PO316, PO317.

My fusion has been acting up lately. Everytime I turn on the car In the morning it sounds super rough and it shakes more than usual. I have to fill the coolant every once in a while because the car just eats the coolant up. I took it to a ford dealership to make sure there are no leaks but there weren’t. Car seems to have coolant intrusion by the amount of times I need to re fill coolant. I have attached picture of coolant always below minimum line.

I took my vehicle into a Ford dealership due to having a engine code of P0302 for engine misfire 8/3/24.Received a call from the dealership stating that I have coolant intrusion in cylinder 2 and has caused catastrophic engine failure.It has never been stated that there had been 2 previous recalls for this issue at any time while owning this vehicle.I called the Ford dealer that I recently had my oil changed at and asked if there was any notes on any issues or concerns when my oil was changed and was told no but there was a recall on the vehicle for this exact issue but it had expired.The dealership stated a new motor is needed costing $5,600 for a short block or $8,600 for a long block.I called Ford Customer Care and was told that with this being an ongoing issue to report it. I am at a loss after reading how many people have had this issue and Ford knowingly has had 2 recalls on it but people are still having to pay for a new engine because of the mileage on their vehicles at engine failure due to the boring between the cylinders causing the head gasket to fail. My car has a little over 135k miles and the previous recall stopped at 85k miles.I don't have an extended warranty and that would be the only way at this point that Ford would cover the expense.When buying a vehicle from a trusted company and then not being notified of an actual recall by Ford or even from the dealerships when being serviced if you aren't having that specific issue I don't think that is ethical or making sure their customers are safe.It puts not only my family but others at risk that have the same engine which can cause engine fires,failure while driving and money out of pocket that shouldn't have to be paid because of a known issue that currently has a pending class action lawsuit over.Ford needs to stand by their customers and reinstate this recall to include higher mileage cutoffs to make things right for all customers with the same manufacturer defect even if it takes longer to comeup

Originally, the car had Cylinder 2 misfire followed by the engine overheating. No crash, thankfully. have had this car for approximately 2 years, and put less than 30,000 miles on it. I took the car to Kings Ford Services where they discovered the engine block had been miscast resulting in engine coolant to enter cylinders 2 and 4, thus killing the engine. Spoke with Eric Hutton, Service Advisor Kings Ford Inc, (513)-683-0220 ext. 219, who said he has seen this happen multiple times with Ford Fusions and that the 1.5L has been recalled, but not the 2.0L which my car has. Per Kings Ford Repair Receipt: "Inspected the engine base part number to confirm it I'd 206 then with the engine at normal operating temperature, pressurized the cooling system to 20 PSI FOR 5 hours and the pressure dropped more than 4 PSK. Removed the spark plugs, used a borescope and found coolant has entered the cylinders. Removed the engine and replaced the long block assembly using all of the approved Ford gasket removers, parts cleaners, shampoo and metal surface prep wipes to clean all related mating surfaces per the workshop service manual. Also replaced all other related seals, gaskets, and non reusable hardware and reinstalled all components Removed for repairs in the reverse order of removal. Evachated, pulled system into vacuum, and recharged thr air conditioning system to service the engine assembly." I called Beechmont Ford who filed a claim with my warranty, but the warranty refused to aid and gave many excuses that were not true to the problem such as "it was a gasket issue not an engine" despite Mr. Hutton telling them multiple times it was the engine. I found out later their excuses were just that as Ford Inc. said the warranty expired within a year of having the car. They also had heard of this happening before, as well. Ford Inc. who was willing to pay a portion of the bill, $5,000, despite it being a manufacturing issue. Car was fixed and returned to me on 08/01/2024.

While driving car started misfiring like crazy out the blue and losing power leaving me stranded by the road in the heat. Come to find out it has coolant intrusion. I have 2018 ford fusion. Luckily it didn't catch on fire but ford is aware of this problem and continues to do nothing.

The contact owns a 2018 Ford Fusion. The contact stated whenever cold starting the vehicle, the vehicle idled rough. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant had leaked into the engine block and the engine needed to be replaced. The vehicle was not repaired. The contact was advised by the dealer that the vehicle was no longer under warranty coverage under recall: 21N12 - Coolant Intrusion into the Cylinder (Engine and Engine Cooling). The manufacturer was informed of the failure. The failure mileage was 101,080.

The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle briefly hesitated and jerked, prompting the contact to pull over to the shoulder of the roadway. After pulling over, the contact observed that the vehicle was idling rough and turned off the vehicle. Upon attempting to restart the vehicle, the vehicle initially failed to start and required a jump start. The check engine warning light was illuminated. The vehicle was taken to the dealer, who observed coolant intrusion into cylinder #3, resulting in engine damage. The contact was informed that the long block needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 102,000.