2018 FORD FUSION Complaints

The contact owns a 2018 Ford Fusion. The contact stated that while the vehicle was parked in the driveway, upon attempting to start the vehicle, the vehicle failed to start as intended. The contact stated that when the vehicle was started and idling, there was white smoke coming from the engine compartment. The contact inspected the vehicle; however, no visible fluid leaks were noticed. The vehicle then stalled, and the check engine warning light illuminated. The vehicle was not repaired or diagnosed by an independent mechanic or local dealer. The contact related the failure to an unknown recall; however, the vehicle was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000. The VIN was not available.

My vehicle has an engine defect from the manufacturer Ford. I was told it is a coolant intrusion from the original design of the head of the vehicle engine. I have had it inspected by Bell ford in AZ however, they will not take responsibility of the defect and saying I am liable for repair. I am confused if it’s a defect in a design from a manufacturer how I am responsible for such said repair the check engine light came on, and I took it in for a diagnosis, no prior issues to the vehicle whatsoever ability wise I’ve contacted customer service and they said there is nothing they can do to contact you guys

Technical Service Bulletin (TSB) 1.5L EcoBoost for Ford Fusion vehicles built on or before June 10, 2019 may indicate low coolant levels, white exhaust smoke, or rough running conditions Myself and a few of my relatives and friends who have the same vehicle have experienced this and yet no recall was issued when I looked it up by vin . I have called the hotline number several times and have got ahold of no one . I have been on the phone up to an hour each time . I would like someone to contact me pertaining to this I have documentation from dealer in regards of issue. I have sent a letter to ford company pertaining to this and also have foster legal assistance to how I can proceed with getting issue fixed .

The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the flex plate. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 22N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 116,000.

The contact owns a 2018 Ford Fusion. The contact stated that the check engine warning light illuminated while starting the vehicle, with cloud of white exhaust smoke coming from the tailpipe intermittently. The vehicle was taken to an independent mechanic where it was diagnosed that there was coolant leaking into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not under recall for the failure. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 73,000.

The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, there was an alarm for the coolant temperature being elevated. The contact pulled over and turned off the air conditioner and the vehicle. The engine cooled off while driving. The vehicle was taken to the local dealer, who informed the contact that coolant was leaking into the engine and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but there were no recalls for the failure. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 120,000.

The contact owns a 2018 Ford Fusion Hybrid. The contact stated while driving 2 MPH and making a U-turn, the steering wheel was loose and wiggling. The contact stated that the steering wheel turned 360 degrees. The steering wheel was uncontrollable. The “Uphill Park Assist” warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 133,898.

The contact owns a 2018 Ford Fusion. The contact stated that the transmission was previously replaced two years after purchasing the vehicle brand new. Additionally, the contact stated that while driving from a complete stop and depressing the accelerator pedal, the vehicle jerked and was significantly sluggish while the RPMs were significantly elevated. The contact stated that the failure recurred while driving at various speeds and depressing the accelerator pedal. The power train and check engine warning lights were illuminated. The contact stated that while shifting to reverse(R), a message indicating that the transmission was in reverse(R) was displayed, but the vehicle failed to respond. The contact stated that the failure had been recurring increasingly. The vehicle was taken to the local dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 79,225.

The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle was sputtering, and the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with engine failure due to coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed the vehicle has experienced the failure listed in Customer Satisfaction Program: 19B37 and 21N12. However, the Customer Satisfaction Programs had expired. The failure mileage was approximately 84,000.

The contact owns a 2018 Ford Fusion. The contact stated while driving at various speeds, the vehicle hesitated to shift between gear. The contact also stated that the vehicle automatically shifted into neutral and rolled backwards. The vehicle was towed to an independent mechanic who determined that the transmission shift cable bushing needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 164,000.