2012 FORD FUSION Complaints

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, the traction control and advanced traction warning lights illuminated. In addition, the steering wheel was difficult to turn. The vehicle was taken to the dealer where it was diagnosed with a failed steering gear. The contact was informed that the steering gear needed to be replaced. The vehicle was not repaired. The contact was informed that the failure was like safety Manufacturer Communication Number: 15N01 and NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not associated with the recalls. The manufacturer was made aware of the failure and a case was filed. Additionally, the contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 87,508.

Bought this car in January of 2024. 2 weeks after purchase, my steering wheel became hard to turn while I was on the road. The Power Steering Assist Fault light came on, so I decided to fix the issue by taking my car to a well-rated mechanic in my area. The issue was fixed, but only temporarily as the same issue occurred two months later while I was on the road, leading myself and anyone else around me to be in danger of me losing control and crashing into them. Luckily, I made it home safely, and researched the problem only to find out many vehicles similar to my make and year had the same issue with a lot of recalls. I already paid 1000 dollars to fix it once, I'd like to have a recall in order to fix it again.

The contact owns a 2012 Ford Fusion. The contact stated that while driving from the driveway, the steering wheel was difficult to turn. The message "Power Steering Assist Fault” was displayed. The vehicle was towed to the dealer, where it was diagnosed that the electric power steering assist had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was 44,529. The VIN was not available.

The contact owns a 2012 Ford Fusion. The contact stated while depressing the brake pedal, the "Power Steering default" message was displayed, and the steering wheel became stiff and difficult to turn. The contact stated that the vehicle was restarted and was operating normally; however, the failure recurred intermittently. The vehicle was taken to the dealer but was not repaired. The contact discovered an unknown NHTSA Campaign; however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 81,000.

Car was impacted by previous recall related to the power steering electrical systems and power steering assist fault light. Ford needs to pay for these issues, so many people with this vehicle have had this issue and ford is refusing to pay for it.

While pregnant wife was driving the vehicle, the steering completely stopped working. When she reached safety, wife pulled over and turned car off. After letting car set for a couple of minutes and turning back on, steering still wouldn't work. When taken to the dealership, Ford said that car didn't meet the customer satisfaction program warranty of 10 years or 150,000 miles.

The contact owns a 2012 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel was difficult to turn. No warning light was illuminated. The contact stated a message that the “Advance-trac System Failure - Service Required” message was displayed. The contact drove the vehicle home, turned off the vehicle, and noticed that the steering wheel was locked. The vehicle was not taken to the dealer to be diagnosed or repaired. The contact stated that the failure occurred on two prior occasions and was diagnosed as an Advance-trac system failure. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 207,000.

Power steering went out. The steering rack has now gone bad in this vehicle twice. The first time it was covered under a recall, 15S18, and then there were further issues, so they issued a customer satisfaction recall with the number 15N01. 2012 ford fusion with 110,000 miles, two steering racks, but because the customer service recall is expired, they won’t replace my second bad steering rack, and it is going to cost me 3,000 dollars, more than half the worth of the car according to KBB. I find this to be incredibly unfair that Ford can put a crappy part that costs 2000 dollars in a vehicle, and then say because the customer service recall is expired, it’s my job and responsibility to spend 3,000 dollars fixing their crappy part.

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel seized. The power steering service now and advanced track system warning lights are illuminated. The vehicle was undrivable. The contact was able to safely pull the vehicle to the shoulder of the roadway. The vehicle was towed to the residence. The vehicle was towed to an independent mechanic where it was diagnosed determined there was no communication between the steering wheel and the power steering. The steering wheel sensor needed to be replaced and possibly the control module and the rack and pinion. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 132,000.

Driver side impact and passenger side curtain airbags deployed but not driver side that was hit.