2016 FORD FUSION Complaints

Dear NHTSA, I am reporting a potential safety and design issue related to my 2016 Ford Fusion Titanium with the 2.0L EcoBoost engine. The vehicle is experiencing coolant loss with no visible external leak, which is a documented issue under Ford TSB 19-2208. This condition can lead to sudden engine failure or hydrolock due to coolant entering the combustion chamber. A compression test revealed all cylinders at 155 psi, indicating the block has not yet failed — but the symptoms are known warning signs of the defect Ford acknowledged in its Customer Satisfaction Program 19N05, which does not include my VIN despite identical failure risk. Ford has refused to provide goodwill support under case [XXX], despite this being a well-known failure that has prompted engine replacements in other affected 2.0L EcoBoost models. Please document this case as part of your ongoing safety tracking. I believe this design flaw represents a serious long-term reliability and safety concern. Vehicle: 2016 Ford Fusion Titanium Engine: 2.0L EcoBoost Mileage at Onset: 130,000 approx. VIN: [XXX] Sincerely, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My car is hard crank when put fuel in it. It also puffed out blue smoke.My check engine light is on.

The shifter cable bushing failed after being replaced under recall 7 years ago. When leaving a parking spot and trying to shift into drive my shift lever started to move freely and my digital PRNDL display was all white letters (usually the selected gear is lit up orange). No warnings displayed on my dash. I sensed something was wrong so I applied the parking brake and shut off the engine. I’m thankful this happened when I was leaving a parking spot and not when I was parking my car and getting out (potentially causing the car to roll away with my kids running behind the car on my hilly driveway). This is a known problem that Ford has issued multiple recalls for in the past. My car was covered by one early recall in 2018 (I will upload the Carfax service history showing date and mileage of 2018 recall repair). An orange plastic shifter bushing was installed under recall in 2018. This bushing disintegrated eventually, leading to the problem I experienced a few days ago. I will upload pictures of the orange plastic debris scattered on top of my transmission. (these pictures include a temporary repair that was made after the failure occurred- shifter was reattached with zip ties in order to reposition the vehicle for service). Ford has since developed updated repair parts (a yellow plastic bushing and a plastic cover to keep contaminants off the bushing) for later recalls that affected different trims/configurations of the Fusion. I had to go to the dealer and buy those updated parts myself, which I installed so that I could continue driving my car to work (I will include pictures of repairs). I feel like Ford should be upgrading the earlier recalled vehicles with these latest and greatest parts. My car was fixed under recall and then experienced the very failure the recall was supposed to address. My car has about 245,000 miles on it. The initial recall repair was performed at about 88,000 miles. After about 7 years and 156,000 miles the recall repair failed.

The engine coolant over temperature light came on and i was forced to pull off the side of the interstate because the car had lost most of it’s power. It’s my understanding the 1.5 L eco boist engines have a failure where they allow coolant to leak into the cylinder. We had the car looked at, let it cool down and the code cleared and drove home. This happened again and luckily we were close to a family members home and were able to limp the car there with very little power. The car was checked by a mechanic and they could not find a problem. The code was cleared and it drove fine again. Today the car did the same thing after a 30 minute drive and luckily we were close to home and once again limped it back to the house. I will be calling Ford in the morning to have it looked at.

I own a 2016 Ford Fusion and the brake pedal stop bumper disintegrated and fell onto my floorboard. As a result, my brake lights stayed on, draining my battery. When I tried to drive, my car would not accelerate over 20 mph, and I barely made it home safely. I where it's extreme humid and salty air are constant, the same conditions identified in Ford’s 22S02 recall. Ford has stated my vehicle is not included, but this is a clear safety hazard identical to the recall issue. I request that NHTSA investigate and include my vehicle in the 22S02 recall.

My engine died from the design error with the engine block and coolant leaking. This needs to be remedied by Ford. It is not on the recall list, and it absolutely should be.

The contact owns a 2016 Ford Fusion. The contact stated that after her son started the vehicle, the steering wheel was difficult to turn in either direction. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 18V167000 (STEERING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was unknown.

The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the rear driver’s side door opened independently. After a visual inspection, the contact observed that the door had failed to latch securely. The door ajar warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V775000 (Latches/Locks/Linkages), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 130,000.

rear view camera works ( sometimes ), The rear view camera worked fine for years, but I brought the car in for basic service at the Ford Dealer > oil change, tire rotation, fluids topped off > and after this repair, my rear view camera wasn't working.. I brought it back to the dealer, and they claimed what they did had nothing to do with the rear-view camera.. The service manager said a new camera would cost $ 800, but they would do the repair for $ 500 ( which seemed odd, but that's a story for another day ). Regardless... with all the news I'm reading about Ford recalls, including rear view cameras... I feel this rear view camera issue started years before they think, or will admit to, and should be investigated. I can bring my car into any nearby location for inspection if requested.

The contact owns a 2016 Ford Fusion. The contact stated that while reversing, the rearview camera was inoperable intermittently. An unknown dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to an unknown recall. The manufacturer was not notified of the failure. The failure mileage was unknown.