2012 FORD FUSION Complaints

on 1/6/2024 my car steering went. There was a recall on certain cars that the 2012 Ford Fusion has a recall for this but the dealer is saying there is not for my car. This seems to be an extensive problem with his car and a expensive repair. Electric steering rack failed

The contact owns a 2012 Ford Fusion. The contact stated while driving 40 MPH, the vehicle became extremely difficult to steer the vehicle. The power steering assist light was illuminated. The contact stated that the steering assist failure started 4 years prior to the failure and as per the dealer, the vehicle was not under recall. The contact stated that the failure persisted. The vehicle was not taken to the dealer yet. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

The transmission seems to be slipping losing power and just plain failing if ford knew about this and stil put them out for years in different cars already had a recall on the transmission can we get this one recalled cause ain’t no way anyone should have to pay 2500 + to get a transmission replaced in a car with only 80000 miles on it .. and I’m still financing the car as well this just seems ridiculous they can get away with not fixing faulty parts they decided to go ahead and put in there and release the car anyway .. this lose in power has cause me to almost wreck or get hit a few times when I go to pull out and it wants to slug out into the intersection

At about 98500 miles, power steering stopped working. 2 alternating dash warning lights kept flashing; Service Advance Trac, Power Steering Assist Fault. This sounded like it related to a known recall for electronic steering problem for my year and model but, Ford said my Vin was not included. I brought it to the dealer, with white knuckles, as it was very hard to turn the wheel and if I had to make a quick steering move to avoid an accident, I don't think I would've been able to. The dealer (Balise Ford, Hyannis MA) performed an expensive repair as follows: They said steering angle sensor signal invalid and PSCM internal failure. They replaced steering rack, tie rods and jam nuts. They performed PMI and configured PCSM. Aligned vehicle. I still think my service should have been performed with compensation from Ford but, they did not.

I currently have the Airbag indicator light on my car lit up. I was recently recalled, and the work done in February of 2023. I do not have confidence in the dealership that completed the work initially due to circumstances that occured with my same car a few months later. The circumstances are that later in the year, my car was in the same shop for 48 days, and they could not diagnose, or fix the problem with the car. (not related to airbags, but my trust is broken) I then brought the car to a different dealership, and they were able to diagnose, and fix within 48 hours, not days. My concern is that the car was not properly put back together, and that I still have an Airbag issues, which is a safety concern for me, and potentially a passenger. My request is that, a recall is reissued on my car for Airbags, so that I do not need to go to the same dealership to complete the work, that should have been done correctly the first time.

While my Student Driver 15 year old son was practicing for his driving test, the Brakes went out. The dash was lit up like a Christmas Tree, and when the Brake pedal was depressed, it touched the floor. The car did slow down briefly, then there was no friction what so ever from the brakes. My son, and wife could have ended up in a horrible accident, as the only way to stop the car was by allowing the car to roll to a complete stop. This is actually a know issue for Ford Fusions from 2006-2010. I brought this car to a dealership, and they diagnosed it as the ABS ABS Hydraulic Control Unit. They have already completed the repairs. One of the comments that was made is that if it had been a 2006-2010, it would have been replaced under recall. After the Brakes went out the Service Advance Trac light, and Check Brake system shown on my Dash Light. This is a very dangerous issues especially since I live in a heavily populated college town. My family, and/or another innocent bystander could have been extremely injured or even killed. I feel like Ford knows about this problem, and should be responsible to replace it.

The contact owns a 2012 Ford Fusion. The contact stated that while pulling out of a parking lot and attempting to merge into traffic, the steering wheel became extremely difficult to steer the vehicle. The contact attempted to reset the power steering however, the functionality failed to return. The contact continued to drive without power steering assist. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering module had failed and needed to be replaced. The mechanic informed the contact that the failure was related to NHTSA Campaign Number: 15V340000 (Steering) and referred the contact to the dealer for the repair. The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was 162,067.

The contact owns a 2012 Ford Fusion Hybrid. The contact stated that while driving at an undisclosed speed, the TPMS warning light illuminated. The contact stopped at a local gas station and inflated the driver's side front tire. The contact stated that after inflating the tire, the Advancetrac error and power system failure warning lights were illuminated. The contact turned off and restarted the vehicle and proceeded to drive the vehicle to his destination; however, the power steering seized and became inoperable. The vehicle was taken to the dealer where it was diagnosed with a failed steering gearbox. The contact was informed that the steering gearbox needed to be replaced, and the tires needed to be rotated. The vehicle was not repaired. The manufacturer was made aware of the failure but did not assist. The failure mileage was approximately 140,000.

The contact owns a 2012 Ford Fusion. The contact stated that while starting the vehicle, the Power Steering Assist Fault message was intermittently displayed, causing the steering wheel to become firm. The vehicle was taken to an independent mechanic, who retrieved DTC Code: U3000-49 and determined that the power steering control module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 15V250000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 55,000.

Power steering assist stopped working, it is available for inspection upon request. Risk of injury or death from potential crash. As driving lost power steering on highway as following a left curve at 58 mph, heard beeping and light came on that power steering assist fault came on, then I was shot across the highway into oncoming traffic lane and left tires hit the gravel and dirt, I was able to correct the vehicle but still no power steering working. No confirmation from dealer or service center yet. No inspections yet. First appeared on 12/09/23, power assist fault warning came on, shut car off let sit 5 min, then worked fine until 12/11/23 where incident above happened. Has not worked since then.