2012 FORD FUSION Complaints

A few days ago, I drove my car to college and on my way there, a message about the Service Advancetrac popped up on the dashboard. I parked my car, and when I was done with my classes, I returned to my car and turned the ignition on. At that point, another message appeared on the dashboard: SERVICE POWER STEERING NOW, and my steering wheel became hard to maneuver. Despite the difficulty, I was able to drive home safely.

The contact owns a 2012 Ford Fusion. The contact stated that while the husband was driving approximately 40 MPH the electric power steering suddenly malfunctioned and the steering wheel became difficult to turn in either direction. The vehicle was taken to the local dealer who informed that the steering gear needed to be replaced and the steering control module needed to be reprogrammed. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 103,103

The contact owns a 2012 Ford Fusion. The contact stated that when her daughter shifted the vehicle in reverse the steering wheel was stiff. The vehicle was towed to the residence. The vehicle was diagnosed by a mechanic at the residence and the contact was informed that the steering gear needed to be replaced. The vehicle was taken to a dealer where it was diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but was unable to help. The contact believed that the failure to be associated with an unknown recall. The manufacturer was not notified of the failure. The failure mileage was approximately 204,297.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at 35 MPH, the "Power Steering Assist Fault” message was displayed, and the contact became aware that the electric power steering was not functioning properly. The traction control warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The manufacturer was not notified of the failure. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 15V340000 (Steering), but the VIN was not included. The failure mileage was 125,000.

I had purchased the vehicle wrecked from an auction. I was driving this vehicle back in September and the power steering went out I have had no power steering since I have brought it to the attention of Ford motor company that they needed to do an investigation into their Ford fusion years 2011 and 12 along with prior years due to the fact that so many have no power steering I do not see the point of having my power steering fixed or my airbags fixed if I cannot get both fixed at the same time and I believe that the power steering is a safety issue it is illegal to drive without power steering I did not know that

Dashboard displays 'Power Steering Assist Fault', and the steering wheel is locked (unable to turn it) It appeared on the dashboard when car was started to drive back home from work on Nov 27, 2023. It was the first time this message has appeared. There were no other warning signals about steering issues before this event. All other systems appear to be working (Engine start, Throttle, Gear change, Brakes, etc.). Because steering is locked the vehicle is not drive-able. It was towed to Northampton, MA, Ford dealership for troubleshooting. Ford dealer said the remedy is to replace the steering system. Their rough estimate for the repair is $2600. They also said there is a recall to replace the steering system for this 2012 Ford Fusion. Upon checking with Ford company (Case# [XXX]), they refused to cover the cost of replacement due to time limits, even though it is clearly their design/manufacturing defect. The vehicle has about 110,000 miles and has been well maintained as per Ford's recommended service schedule. Based on industry standards and my own experience, the car should have a lot of remaining years of service. Ford should accept ownership of the problem and replace the steering system at no charge to me - their customer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2012 Ford Fusion. The contact stated while driving at approximately 55 MPH, the steering wheel became inoperable. The contact stated that the steering wheel was difficult to turn. The power steering assist warning light was illuminated. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was notified and referred to the NHTSA Hotline. The failure mileage was approximately 154,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving 20-25 MPH in a parking lot, the steering wheel seized. The message "Service Power Steering Now" was displayed. The contact parked the vehicle. The vehicle was towed to the residence. An unknown dealer and the manufacturer were notified of the failure and informed the contact that the vehicle was not covered under NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not diagnosed or repaired. The failure mileage was approximately 156,070.

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 40 MPH, the message "Power Steering Fault" was displayed, and the steering wheel became difficult to turn in either direction. Additionally, while operating the vehicle, the air bag warning light remained illuminated. The cause of the failure was not yet determined. The manufacturer and local dealer were contacted but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 15V340000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 168,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving at approximately 35 MPH, the vehicle started shaking and jolted with the transmission shifting into gear. The contact stated that the jolt was more violent when the vehicle was first started and shifted into drive(D). The contact stated that the vehicle hesitated before moving forward and then jolted into gear. The contact stated no warning light was illuminated. The contact stated that the failure was recurring. The contact had taken the vehicle to an independent mechanic, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 104,000.