2018 FORD FUSION Complaints

Went to got a normal free oil change. They told us they could not do a tire rotation because the lug nuts were swollen. On a 2018 car the cheap 2 piece lug nut swollen so a normal 19mm socket could not fit over to took off the tire. No recall and no free fix at the Anderson SC Ford Dealer.

The contact owns a 2018 Ford Fusion Hybrid. The contact stated while her husband was driving 35-40 MPH after an oil change had been performed on the vehicle, the check engine warning light illuminated. The vehicle was taken back to the mechanic, where it was diagnosed that there was a coolant intrusion in the engine. The mechanic determined that the engine needed to be replaced. The vehicle was not repaired. An unknown dealer was notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 118,000.

I have a 2018 Ford Fusion titanium 2.0. Upon start up thick white smoke was coming from the exhaust. Coolant level in resevoir dropping very low. Added coolant and five minutes of driving my check engine light comes on with code p0301 car ran sluggish and overheating light came on. I immediately pulled over and turned it off. Sure enough very low coolant in resevoir. No signs of leakage outside. I then took the car to a ford dealership for diagnosing. Sure enough I have coolant intrusion on number 1 cylinder. I reached out to FORD manufacturer and they will not assist with repairs/replacing the engine and all components that have been damaged due to the coolant intrustion. It will cost $9742.90 to replace all components and engine. My car only has 118013 miles on it. I am very disappointed with FORD knowing that they are aware of this coolant intrusion problem, yet do not want to fix their flaws. Enclosed is also a photo of the coolant intrusion on cylinder 1.

The contact owns a 2018 Ford Fusion. The contact stated that while driving out of the driveway, the check engine warning light illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 85,000.

The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering was inoperable. The steering wheel detached from the steering column and the steering wheel was spinning at a 360-degree motion. The contact stated that there was no motion on the tires. The vehicle was towed to an independent mechanic where it was diagnosed with a fractured steering bolt. The contact was advised that the extent of the failure had not been determined and could be provided only if the contact agreed to have repairs completed. The contact was informed of NHTSA Campaign Number: 18V167000(Steering). The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to report the failure to NHTSA. The failure mileage was approximately 65,000.

The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 36 MPH, the vehicle failed to respond while depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was driven to a local dealer to be diagnosed. The contact was informed that the engine needed to be repaired or replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 19,000.

My car started with the Ck engine light coming on, then white smoke from the exhaust randomly, then my temperature gauge randomly going up then back down, my car then losing coolant but not leaking any coolant under my car when parked. Then it started acting like it was gonna stall while at a stop or in park. I thought at first I got bad gas somewhere. These are all things I’ve never experienced since purchasing my car new in 2018. I took my car this week to the Ford dealership to get a diagnosis. They told me my car had some coolant intrusion that was a defect with my engine. They told me that Ford was replacing the engines but that my car didn’t qualify because it was over the 84,000 miles. I couldn’t believe it. So a vehicle I bought brand new( my first ever brand new vehicle) and I just paid off early in January of 2024 now needs a new engine. To say I was mad and disappointed would be an understatement. I only have my income as my husband passed away 9 years ago. I’m not old enough to collect his pension as I was only [XXX] when he passed. I also took in my 2 nieces 6 years ago when my sister passed away. I can’t believe Ford does not have to repair these vehicles. Why should mileage matter if it’s a defect on their part. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I recently had to replace all of the lug nuts on this car due to swelling. Ford said they were all faulty. There were no warnings about the problem. It was noticed in a routine service appointment. I was informed the risk could be that I would not be able to remove them if I experienced a flat tire, and therefore be left stranded.

At 100,000 miles the vehicle has experienced coolant intrusion in the engine resulting in the engine being seized. I was told by the Ford service rep that this is a known issue on this vehicle, but there is no type of warranty offered.

Terrible car, after long thinking about it the last accident in this car I think was caused from the transmission literally as soon as I put it in reverse it acted as if I was accelerating and proceeded out of the parking spot a little bit, another scary thing I pulled out of a parking lot and almost got hit because the car acted as if it was in neutral when the car was in drive with on coming traffic!!!!!!!! One time it wouldn't allow me to go into drive it started rolling back wards. Transmission was replaced in 2020 and the car has been parked since late 2022 because of this issue while still peeing $6,000 on a damn car I can't even drive and seeing the same similar issue about this stupid car everywhere is ridiculous and I don't see how there's not a recall on this transmission or buy back issue or something how do you go buy a almost $30,000 car and every 60 thousand miles the transmission goes out if your able to even walk away from an accident to be able to even get the damn thing fixed