2012 FORD FUSION Complaints

The contact owns a 2012 Ford Fusion. The contact stated while driving 60 MPH, he noticed that the steering wheel was not operating as needed. The contact stated that as he slowed down, the steering wheel became significantly difficult to steer. The steering failure warning light was illuminated. The contact was able to pull to the side of the road, where he inspected the vehicle. The contact was able to continue driving by using physical strength to steer the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the steering gear assembly had failed and needed to be replaced. The vehicle was repaired, and the power steering control module (PSCM) was reprogrammed. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 139,000.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the power steering function was inoperable. The service engine warning light was illuminated. The vehicle was taken to an independent mechanic. The vehicle was diagnosed with power steering gear failure. The contact was informed that the power steering gear electrical system needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to contact the NHTSA Hotline for assistance. The failure mileage was approximately 95,530.

The contact owns a 2012 Ford Fusion. The contact stated that on three separate occasions the power steering failed to operate as needed while driving. After the first failure the vehicle was serviced under NHTSA Campaign Number: 15V340000 (Steering); however, a year later, the failure occurred. The vehicle was then taken to an independent mechanic where the steering column was repaired out of pocket. Recently, the contact stated while driving 35 MPH, the "Service Power Steering" message displayed on the instrument panel. The contact was able to drive the vehicle home where the vehicle remained in her possession. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was unknown. The contact stated the power steering issue was due to the rack & pinion and having a mechanic fix the problem again, out of pocket, as the warranty for the power steering recall performed in 2017 has somehow expired, according to Ford.

The contact owns a 2012 Ford Fusion. The contact stated that on two separate occasions, the steering locked up with the power steering malfunction message displayed. After the second failure, the contact had the vehicle towed to the dealer to be diagnosed. The dealer confirmed that the power steering had failed and needed to be repaired. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was approximately 99,000.

Pulled out of a side street Taylor onto a main highway 39 beach Blvd and car jolted and didn’t have much go. Seemed sluggish. Transmission mount bolt had snapped off and I could have been in a major accident because I had oncoming traffic coming at me when I merged into the street and lost power because of the incident.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The "Service Power Steering" message was displayed. The contact coasted into a gas station and parked the vehicle. The vehicle was towed to the dealer, where it was diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 162,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving 20 MPH, the vehicle lost power steering functionality and the steering wheel was significantly difficult to turn. The power steering assist warning light was illuminated. The contact was able to veer to the side of the road. The contact was able to drive back to the nearby residence by using physical strength to steer the vehicle. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 235,440.

The contact owns a 2012 Ford Fusion. The contact stated that while the vehicle was in park, the vehicle rolled backwards. There was no warning light illuminated. The contact activated the parking brake, and the vehicle stopped. The vehicle was taken to the dealer and the contact was informed that the shift cable needed to be replaced. The contact was informed that the VIN was not under recall for the failure. The vehicle was not repaired. The manufacturer was not contact. The failure mileage was 113,000.

The contact owns a 2012 Ford Fusion. The contact stated while starting the vehicle, the "Service Power Steering Now” message was displayed. The vehicle was taken to the dealer who stated that the vehicle was experiencing the failure listed in NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 125,000.

The contact owns a 2012 Ford Fusion. The contact stated that while the vehicle was parked, the power steering warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the power steering control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 63,418.