2016 FORD FUSION Complaints

The contact owns a 2016 Ford Fusion. The contact stated that his wife informed him that upon starting the vehicle and attempting to shift to drive(D), the gear shifter was stuck in park(P). The contact inspected the vehicle and noticed that the shifter cable bushing was missing. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 19V362000 (Power Train); however, the failure persisted. The vehicle was towed to the dealer, where it was diagnosed that the shifter cable bushing had rotted away. The dealer recommended the shifter cable bushing be replaced. The vehicle was repaired. The contact was concerned that the repair was temporary because the dealer repaired the vehicle with the same part. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 145,068.

The car apparently leaked coolant into the engine was given an estimate of $9425.09 to replace the long block assembly. Apparently this is a no issue from Ford Motor Company. I did write a letter to Ford as well as spoke to someone on the phone. He acknowledged that this was unknown issue and that they were in no position to do anything financially to help.

The contact owns a 2016 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel seized, and the power steering warning light was illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was able to be restarted. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 200,000.

I was sitting at a red light and thought I felt my car very lightly shift out of gear. The light changed, I took my foot off of the break and pressed on gas car revved slightly but didn’t move. I placed it in park went back through the gears to drive pressed on the gas and the vehicle went into limp mode was able to pull over to the side of the road. Vehicle was towed to a certified mechanic who advised I need a new transmission. There were no warning indicators no messages NOTHING!

The contact owns a 2016 Ford Fusion. The contact stated that upon starting the vehicle, there was heavy white smoke coming from the exhaust pipe with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where a code reader retrieved information for a defect with the EVAP system. The EVAP system was replaced by another independent mechanic; however, the check engine warning light returned several months after the repair. The vehicle was taken to another independent mechanic, where it was discovered that coolant was leaking into the spark plugs. The contact was informed that the engine needed to be replaced. The manufacturer was notified of the failure and the contact was informed that there were no recalls on the vehicle. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 124,000.

Our 1.5 EcoBoost engine overheated on 3/20/25, my daughter was driving and the vehicle started shaking and it slowed way down, for a moment she feared for her life, she said it had a message and the check engine symbol was illuminated and the vehicle would not accelerate, when she got it was leaking coolant and white smoke, I took my OBDII scanner, one code was P1299 Cylinder Over temp Protection Active, it now emits white smoke and overheats and looses fluid. TECHNICAL SERVICE BULLETIN 1.5L EcoBoost - Low Coolant, White Exhaust Smoke And/Or Illuminated MIL - Built On Or Before 10-Jun-2019 20- 2100 01 April 2020 This bulletin supersedes 19-2375. Reason for update: Replace Awareness/Interim Message Model: Ford 2014-2019 Fusion Engine: 1.5L EcoBoost 2017-2019 Escape Engine: 1.5L EcoBoost Summary This article supersedes TSB 19-2375 to update the Service Procedure and Parts List. Issue: Some 2014-2019 Fusion vehicles built on or before 10-Jun-2019 and 2017-2019 Escape vehicles built on or before 08-Apr-2019 equipped with a 1.5L EcoBoost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To resolve the condition, follow the Service Procedure to replace the short block and head gasket. Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria: • One of the following vehicles: - 2014-2019 Fusion built on or before 10-Jun-2019 - 2017-2019 Escape built on or before 08-Apr-2019 • 1.5L EcoBoost engine • At least one of the following conditions: - Low coolant level - White exhaust smoke - Runs rough condition with or without an illuminated MIL with only DTCs P0300, P0301- P0304, P0316, P0217, P1285 and/or P1299 stored in PCM

The power steering failed suddenly while driving. The vehicle became nearly impossible to steer and control. Our safety and the safety of others vehicles or pedestrians was put at risk because the car could not be steered or controlled properly. The failure could have easily caused a serious and perhaps life threatening accident. Luckily, due to circumstances, we were able to pull over safely without causing an accident. It suddenly became extremely difficult to steer the car to a safe stop. No warning lamps were illuminated until the problem was actually happening. The warning lamps read "power steering assist fault; pull over safely immediately". The car was towed to a auto mechanic. The mechanic was able to "reset" the power steering but could not diagnose the problem. We then took the car to a Ford Dealer for further inspection. The Ford Dealer diagnosed the car and said it needs a new Power Steering Rack. We were told the original part is "failing" from the inside. The repair at the Ford Dealer is priced at $3170. The car is 9 years old and the mileage is approximately 80,000. For about two days before this incident we noticed that the steering occasionally felt slightly "jerky" while making turns but there was no warning lamps until the power steering completely failed.

The contact owns a 2016 Ford Fusion. The contact stated that while the vehicle was stopped, the engine started to rev. There was no warning light illuminated. The contact drove into a gas station and the vehicle shut off while parking the vehicle. The contact's brother arrived at the scene and restarted the vehicle; however, the revving persisted. The contact was informed by another owner of a similar vehicle that the failure was related to the fuel system. The vehicle continued to rev, and the contact opened the fuel tank which allowed fumes and air pressure to be released from the gas tank. The vehicle resumed normal operation while the contact drove home; however, the failure returned the next time the contact drove the vehicle. The vehicle was taken to an independent mechanic where a diagnostic code reader showed a defect with the evaporative canister vent solenoid. The vehicle was advised to stop driving the vehicle and the vehicle was towed back to the residence. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 158,000.

air bag light comes on sometimes not other car panic alarm goes off at random times backup camera sometimes work sometimes glitches

This incident is replicable. When driving in lower speed (parking) and moments after switching into a gear (drive or reverse) the power steering goes out. The dash flashes with 2 errors “service AndvanceTrac” and “Hill Assist” following dash lights illuminate: Airbags, ABS, & Traction control. Once the vehicle is turned off and then back on, the indicator lights go away and power steering works again. This vehicle was made at Flat Rock by FMC on 8/26/15 and was purchased & registered in the state of New York from 2015-2021 but Recall # 19S26 only refers to Vehicles made at Flat Rock between 8/21/13 - 6/14/15 (This vehicle was made 83 days later)