2016 FORD FUSION Complaints

The contact owns a 2016 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel was turned; however, the steering wheel failed to turn in the intended direction. In addition, the contact stated that the trunk latch was independently unlocked. The contact stated that the trunk failure had started in 2023. The vehicle was towed to an independent mechanic where it was diagnosed with a failed rack and pinion. The contact was informed that the rack and pinion needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 123,000.

The transmission failed suddenly. To my understanding there have been reported issues with the transmissions for this vehicle having sudden failures without warning. My car slipped out of gear while driving 60mph. I have had the car towed and checked by a certified mechanic who confirmed that the transmission has failed, and its poorly built. My mechanic used to be a mechanic for FORD and is familiar with the poor build quality of the engine, transmission and turbo. I have not had the component inspected by anyone else. There were no symptoms or warning lights before this failure. The car was driving fine and then, the transmission slipped and failed.

My airbag light suddenly came on this morning and my light blinking off for the airbag was blinking my whole trip to work. I've also had my catalytic converter replaced and my check engine warning still says their is an issue when everything has been replaced Lights on my mirrors also don't cut on when someone is in my blind spots the symbol is there but they don't light up My back up camera has not worked correctly since a few weeks after I got the car. I have taken it to the dealership and their stating it happens in these vehicles sometimes.

I believe this car falls under the coolant leak recall that is still under investigation. The car started losing coolant and had white smoke coming from exhaust. I believe the coolant channels have cracked and caused the leak. It needs a new motor to be drivable again. I have been waiting for the recall to cover my vin. The recall currently covers similar vehicles.

The contact owns a 2016 Ford Fusion. The contact stated while driving at a slow speed, the steering wheel started to wobble with the "Power Steering Assist Fault Service Now" message displayed. The contact pulled into a parking lot and the “Loss of Power Steering - Pull Over to the Side of the Road for Safety" and "No ABS" messages were displayed. The contact attempted to read the safety manual but found no information about the failure. The contact called her husband who had the vehicle towed to an independent mechanic. The independent mechanic later called the contact and informed the contact that the vehicle could not be serviced because no fault codes were found. The vehicle was later towed to a dealer and the contact was provided an estimate for the repair. Upon investigation, the contact discovered NHTSA Campaign Number: 18V167000 (Steering); however, the VIN was not included in the recall. The contact called the manufacturer and was provided a case number and the contact was then transferred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 180,000.

Kept getting a misfire on cylinder 2 after ford preformed a “recall” on the power train control system well the car now has coolant leaking into the number two cylinder causing it to shake violently and complete loss of power luckily my wife was able to pull safely off the roadway with my [XXX] son present before losing control and having an accident INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Fusion. The contact stated while driving at various speeds, the engine overheated. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the engine. The dealer informed the contact that it was a known failure, and that the failure had occurred due to the design of the engine block. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 22-2322. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 149,000.

The contact owns a 2016 Ford Fusion. The contact stated while driving approximately 15 MPH, the message steering loss was displayed on the instrument panel and the steering wheel seized. The contact stated that the failure was temporary. The vehicle then regained power steering functionality and the contact continued driving. The contact stated that the following morning while starting the vehicle, the failure recurred. The vehicle then became inoperable. The vehicle was not taken to the dealer to be diagnosed or repaired. The contact became aware of NHTSA Campaign Number: 19V632000 (Steering). The manufacturer was made aware of the failure and confirmed that the VIN was not included in the recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.

The contact owns a 2016 Ford Fusion. The contact stated that while driving at various speeds, the vehicle occasionally stalled and hesitated to restart. An unknown warning light was illuminated. The vehicle was taken to a local independent mechanic where the canister purge valve was replaced several times however, the failure reoccurred. The vehicle was taken to a local dealer where the canister purge valve was replaced, and the engine was flushed. The vehicle was repaired out of pocket; however, the failure reoccurred. In addition, the vehicle was taken to a local service center where it was scanned. The manufacturer was made aware of the failure. The failure mileage was approximately 110,000.

For 2 1/2 months, every time I pump gas, I couldn't get the car to start without revving the engine. I took it to the Ford service center, and they informed me that it's the Canister Purge Valve that needed to be replaced. They also mentioned that they have seen a lot of cars with the same issue.