2012 FORD FUSION Complaints

I got in my car one morning and started it and tried to pull off. My tires would not turn and I saw that the "service power steering now" and "airbag" message on my dashboard.

The power-steering failed, and it is available for inspection upon request. Without power-steering my reaction time decreased and I was unable to properly steer my car, which is a safety risk for myself and others. The vehicle has not yet been inspected. There was a recall on power-steering for 2012 Ford Fusions, but my VIN has not been included, which was confirmed after a call to FORD. Yes, they appeared the day of the incident, and a picture of message is attached below of what appears on the dashboard.

The contact's mother owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The check engine and power steering warning lights were illuminated. The contact used an ODB reader and determined that the power steering module was defective and needed to be replaced. The vehicle was taken to a dealer, and it was determined that the Electric power assisted steering (EPAS) needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately 30,000.

My 2012 Ford Fusion power steering was recalled back in 2015 and was repaired with no charge . The power steering has again lost power steering for the 4th time. The experience has been frustrating ! In the past, if I turned the car off and back on the power steering would be restored. Well now it’s not coming back at all! Is there another recall on the power steering, that I don’t know about ? Thank you

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was taken to an independent mechanic, where the battery was replaced; however, the contact stated that while driving at an undisclosed speed, the power steering warning light illuminated. Additionally, the steering wheel became firm, and the steering wheel seized. The vehicle was towed to an independent mechanic, who informed the contact about NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in the recall. The approximate failure mileage was 238,000.

The contact owns a 2012 Ford Fusion. The contact stated that while his wife was driving approximately 20 MPH, the "Service Power Steering" message was displayed, and the steering wheel became difficult to turn in either direction. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact stated that the vehicle was previously serviced under the NHTSA Campaign Number: 15V340000 (Steering) however, the failure reoccurred. The failure mileage was 160,000.

We had to take our 2012 Ford Fusion on vacation from Kansas to Florida from May 26 to June 2, 2023. As we were preparing to drive the 1016 miles home, we suddenly had no power steering and the display in the car display read, "Service Power Steering Now". After checking that it wouldn't cause any problems to drive, we drove it home without power steering. After doing some research online, I found that there was a recall for the power steering, but my car wasn't covered. Today I contacted my local Ford dealership (Laird Noller Ford of Topeka, KS and spoke with Joaquin) who confirmed my car wasn't covered. They recommended I contact Ford Motor Company, which I did. The girl I spoke with just told me to get the car repaired and they would reimburse me should they ever institute a recall. With the car beign a 2012 and only having 124,000 miles, I feel this should not be happening and that Ford Motor Company should do a better job at taking care of customer concerns; particularly when it's a safety issue such as this.

Hit a bump and the Service Power Steering light came on but power steering was working. Shut the car off momentarily. When it was restarted there was no power steering. Car does have electic power steering pump.

When driving, the vehicle lost power steering. After cycling the key as recommended, the power steering has not reengaged. This vehicle cannot be driven due to power steering. This going out when driving is a safety concern as it could cause accidents, injury and even death. The vehicle now displays SERVICE POWER STEERING NOW.

Was driving my Ford Fusion and it said “steering fault” in my info center on the dashboard and luckily it happened while I was turning into onto my road about to pull in my driveway… as soon as I turned into my driveway my steering completely locked up…I contacted ford and they told me there was a recall on the steering module but my module was updated back in 2015 but if there is a safety recall on the part what will a update do?? Obviously nothing the module is still known to go bad and mine did and ford is telling me that the recall expired last year (10yrs from the manufacture date) how is this safe? A recall is a recall especially a safety recall ..if I was on the highway I could or someone else could of been hurt or worst… this is my 2nd complaint on this issue and I haven’t heard anything back …I shouldn’t have to spend 1500$ to fix something that should of been replaced under a recall