2018 FORD FUSION Complaints

The contact owns a 2018 Ford Fusion. The contact stated while driving 40 MPH, the vehicle suddenly stalled. The message " Shift Sys Fault. Service Required" was displayed. The contact was unable to pull to the side of the road. The contact stated that she turned off and restarted the vehicle, but the vehicle failed to respond as needed. A bystander assisted the contact in manually moving the transmission shifter cable bushing back into position. The contact stated vehicle then responded as needed; however, the failure recurred while driving and hitting a pothole. The transmission shifter cable bushing was manually moved back into position. The vehicle was taken to the dealer, who determined that the failure was related to the transmission shifter cable bushing; however, the vehicle was not diagnosed nor repaired. The contact purchased the part from the dealer, and the vehicle was taken to an independent mechanic, who replaced the part. The mechanic informed the contact that the repair was temporary, and that she would need to take the vehicle to dealer for an adequate repair. The dealer was contacted and stated that the earliest availability was in 3 weeks. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 75,000.

While driving the vehicle a light came on indicating that the "Engine compartment was overheating". The next time driving the vehicle the light was gone away and shortly later the Check Engine light came on. Took to the local dealership and they determined that their were 2 verified misfires and when they pulled the plugs using a scope they found coolant intrusion in one of the cylinders. The recommendation per Ford is to replace the engine assembly.

The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle was shaking, and there was white smoke coming from the exhaust tip. The contact stated that after starting the vehicle the following day, she noticed an abnormal odor. The contact stated that while driving at an undisclosed speed, the temperature gauge relayed that the engine was overheating. The vehicle was taken to the dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 158,000. The VIN was unavailable.

Coolant intrusion issue which is known to occur in this specific engine which is shared across many of Ford's automobiles. Customer Satisfaction Program 21N12 and 19B37 My car is just outside of the program guidelines- however it was in the dealership prior to it exceeding the program guidelines and I was never informed of the issue. Vehicle Model Year Assembly Plant Build Dates Escape 2017-2019 Louisville September 17, 2015 through April 8, 2019 Fusion 2017 Flat Rock October 1, 2015 through October 16, 2015 Fusion 2017-2019 Hermosillo October 6, 2015 through June 10, 2019

I WAS DRIVING MY CAR HOME FROM DINNER AND I MADE A LEFT TURN. AS MY STEERING WHEEL WAS RETURNING TO CENTER FROM MAKING THE TURN THE STEERING WHEEL BECAME EXTREMELY LOOSE AND IS STILL LOOSE AT THIS PRESENT TIME

I have a problem with the variable speed windshield wipers. This has occurred twice now in the past 2 weeks or so and I paid a little closer attention to the symptoms the second time (yesterday). When the problem occurs, the wipers have only ONE speed: LOW. The speed does not increase as the rain gets heavier AND you can not increase the speed by switching the selector to HIGH either. So.....as the rain gets heavier, the visibility gets REALLY bad and the only solution seems to be to slow WAY down, which is not a good thing to suddenly do on a "freeway". I was able to determine if I select OFF on the wiper control and then turn it back ON, the problem (sometimes) goes away and the wipers operate normally.......for a while. Of course, turning the wipers OFF during heavy rain isn't a good thing to do either. I am calling my Ford dealer today to make an appointment for service. Since the condition has been intermittent (so far), I fear that their answer might be "no trouble found" if they can't observe the failure themselves.

The contact owns a 2018 Ford Fusion. The contact stated that upon starting the vehicle, the shift system fault message was displayed on the instrument panel and the vehicle failed to shift out of park. After several attempts, the contact was able to drive the vehicle to the dealer. The contact was informed that the shifter cable bushing was missing and needed to be replaced. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was approximately 99,000.

The contact owns a 2018 Ford Fusion. The contact stated when the vehicle was started, the contact turned the shifter knob to drive (D) however, the knob would not turn and appeared to be frozen in park (P). The contact stated no warning light was illuminated. The contact had the vehicle towed to an independent mechanic who retrieved DTC codes indicating that the transmission needed to be serviced by a dealer. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 148,000.

The contact owns a 2018 Ford Fusion. The contact stated that the vehicle jerked while starting. The check engine and transmission warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed and related the failure to Technical Service Bulletin: SSM 47849 (Coolant Consumption); however, the vehicle was not covered under the TSB. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 104,000.

I've got engine light on then send to Ford dealer. Diagnostic says Purge Valve Replacement, I was told that there was a misfire caused by coolant intrusion cylinder 1. They also told me that this was a KNOWN ISSUE a few years back and it needed a NEW ENGINE to fix the problem. I asked them several questions about why only telling me now since it's an ongoing issue and why is it that no one from Ford dealer all different state that I brought in my car to check safety issues and regular oil changes informed me about this? I just retired and the dealer asked me to pay for the repair of new engine plus labor. I can't afford and it's hard to accept that someone lying to get some money from me. I read an article from your website with the same issue that there is a recall but the dealer told me that this was only a KNOWN problem NOT a recall. Please see the link [XXX] Kindly help me to resolve this issue and help others. Let them send a recall again to every Ford owner/user to avoid accidents that can cause death. This is ongoing and my case with the dealer has still not been given an answer for almost a week tomorrow. I appreciate your help and hoping to hear from you soon. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)