2010 FORD FUSION Complaints

WHILE DRIVING FROM AN SOCIAL EVENT WITH MY YOUNG CHILDREN, THEY WARNING SYSTEM IN MY FUSION INDICATED THAT POWER STEERING SYSTEM REQUIRED SERVICE. AS I WAS ATTEMPTING TO PULL INTO THE GAS STATION, THE POWER STEERING ON MY VEHICLE WENT OUT. THE CAR BECAME INOPERABLE REQUIRING A SIGNIFICANT AMOUNT OF STRENGTH TO TURN THE VEHICLE. I LOOKED UNDER THE HOOD TO CHECK FOR ANY VISIBLE SIGNS OF DAMAGE, ONLY TO REALIZE THEY POWER STEERING IS ELECTRIC. I WAITED A FEW MINUTES AND RESTARTED THE CAR, THE LIGHT WENT OUT AND I STARTED MY CAR TO DRIVE HOME. HOWEVER MAYBE A FEW MILES FROM MY HOUSE, THE STEERING WENT OUT AGAIN AND THE CAR WAS NOT ABLE TO BE EASILY STEERED. THE WARNING LIGHT NOW STATED THAT POWER STEERING SYSTEM REQUIRED SERVICE NOW AS WELL AS SECONDARY WARNING DISCUSSING THE SERVICE OF THE ADVANCETRAC SYSTEM REQUIRING SERVICE TOO. WHEN I WENT TO FORD THEY EXPLAINED THAT THERE WAS AN INTERNAL RACK FAILURE WITH PARTS THAT COSTS $1500 BECAUSE IF ONE PART FAILS THEN THE ENTIRE SYSTEM FAILS. THIS IS RIDICULOUS AND EXTREMELY DANGEROUS TO HAPPEN UNEXPECTEDLY WHILE DRIVING WITH MY CHILDREN IN THE CAR. *TR

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 70 MPH, THE SERVICE POWER STEERING SOON AND SERVICE ADVANCE TRACTION NOW WARNING LIGHTS ILLUMINATED. THE CONTACT MENTIONED THAT THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE ON THE STEERING WHEEL WAS REQUIRED. THE CONTACT MERGED TO THE SIDE OF THE ROAD AND SHUT THE VEHICLE OFF. THE CONTACT RESTARTED THE VEHICLE AND ATTEMPTED TO CONTINUE TO DRIVE BUT THE STEERING WHEEL HAD CONTINUOUSLY REQUIRED EXCESSIVE FORCE. THE VEHICLE WAS NOT TAKEN TO A MECHANIC FOR A DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.

THE ELECTRIC POWER ASSISTED STEERING (EPAS) SUDDENLY FAIL WHILE DRIVING, RESULTING IN INCREASED STEERING EFFORT AND AT TIMES IT'S WILL TURN WAY TO EASY. *TR

STARTED VEHICLE, STEERING ASSIST LIGHT CAME ON INDICATING POWER STEERING FAILURE. TRIED TO TURN STEERING WHEEL, EXTREMELY DIFFICULT. HAD VEHICLE TOWED TO FORD DEALERSHIP, COST OF REPAIR $ 1706.74. *TR

WHEN MY TIRE PRESSURE GETS LOW -NOT ACCOMPANIED BY THE LOW TIRE PRESSURE LIGHT- THE ADVANCTRAC LIGHT AS WELL AS SERVICE POWER STEERING LIGHT COME ON THE COMMAND CENTER. I AM ABLE TO DRIVE IT SAFELY, BUT THE NEXT TIME THAT I TURN MY CAR ON AFTER THAT, THE POWER STEERING HAS ALWAYS BEEN OUT. *TR

TWICE THE VEHICLE RAN PROPERLY AND WAS PARKED. UPON STARTING THE VEHICLE, IT RAN FINE FOR SOME SECONDS. AS I PULLED INTO TRAFFIC, THE VEHICLE INEXPLICABLY LOST NEARLY ALL POWER. THE ENGINE RAN EXTREMELY ROUGH AND THE CAR WOULD BARELY MOVE AT ALL. I COULD BARELY GET OFF THE ROAD BECAUSE OF THE EXTREME LOSS OF POWER AND VERY ROUGH IDLING. THE WRENCH INDICATOR LIGHT CAME ON BOTH TIMES, BUT THE SERVICE ENGINE LIGHT DID NOT COME ON EITHER TIME. AFTER SHUTTING OFF THE CAR AND RESTARTING IT, THE CAR OPERATED NORMALLY. *TR

MY WIFE AND I WERE DRIVING ON A SURFACE STREET, AND THE POWER STEERING AND TRAC WARNING LIGHT CAME ON. THE STEERING IMMEDIATELY WAS EXTREMELY DIFFICULT, AND REQUIRED GREAT EFFORT TO GET THE TWO MILES HOME. I THEN HAD THE CAR TOWED TO THE FORD DEALERSHIP. THEY ALSO OBSERVED THE WARNING LIGHTS AND THE EXTREME STEERING EFFORT REQUIRED. THE CAR STILL HAD THE PROBLEM EVEN AFTER BEING SHUT OFF AND ON THREE TIMES. ONCE THE DEALERSHIP CLEARED THE COMPUTER GENERATED WARNING LIGHT, THE PROBLEM WAS NOT ABLE TO BE DUPLICATED. I REQUESTED THAT THEY CALL FORD MOTOR TO DISCUSS PROBLEM, AND POTENTIAL SOLUTION. HOTLINE ASSISTANCE REQUEST #107811552 AND RO# 376828 DATED 9/4/14. FORD CAME BACK WITH RECOMMENDATIONS ON 9/5/14. THE DEALER KEPT MY VEHICLE FOR 7 DAYS, TRYING TO GET THE PROBLEM TO RE-OCCUR. FINALLY THEY GAVE ME A FRONT END ALIGNMENT AND SENT ME HOME. *TR

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 10 MPH AND MAKING A TURN, THERE WAS A LOSS OF POWER STEERING WITHOUT WARNING. THE STEERING WHEEL WAS EXTREMELY DIFFICULT TO TURN. THE VEHICLE WAS DRIVEN TO THE RESIDENCE CAUTIOUSLY. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURE WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.

THROTTLE BODY FAILED AND REQUIRED REPLACEMENT. THIS IS A KNOWN ISSUE AND THERE IS AN EXTENDED WARRANTY ON THE PART, BUT BECAUSE THE REPAIR WAS DONE AT A PRIVATE SERVICE CENTER AND NOT A FORD DEALERSHIP, FORD REFUSES TO PAY FOR THE REPAIR. GUESS I WON'T BE BUYING A FORD EVER AGAIN! *TR

I HAD A MESSAGE POP UP THAT SAID "ADVANCETRAC POWER STEERING NEEDS SERVICE SOON" THE NIGHT BEFORE WITHOUT ANY ISSUES BUT WITH THE THOUGHT "I GUESS I NEED TO CALL FORD TO GET A SERVICE APPOINTMENT. THE FOLLOWING DAY I HOPPED IN MY CAR AND TO MY SURPRISE, THE MESSAGE NOW READ "ADVANCETRAC POWER STEERING NEEDS SERVICED NOW" (IT WAS A SATURDAY AFTERNOON). THE CAR WAS NOW UNDRIVEABLE. I AM NOW STILL WAITING FOR MY CAR TO BE SERVICED BECAUSE THE COST TO REPLACE THE RACK AND PINION (ELECTRONIC POWER STEERING) WILL COST OVER $1800. FORD WILL NOT COVER IT AND I HAVE COMPLAINED TO THEM SEVERAL TIMES AND ALL THEY CAN TELL ME IS THAT MY WARRANTY EXPIRED. SHOULD THAT HAD GONE OUT ON ME FRIDAY NIGHT ON MY WAY HOME WITH MY KIDS IN THE CAR, WE WOULD'VE BEEN IN BIG TROUBLE. MAJOR SAFETY ISSUE AND CANNOT UNDERSTAND WHY A COMPANY WOULD NOT STAND BEHIND THEIR PRODUCT. *TR