2010 FORD FUSION Complaints

POWER STEERING FAILURE BEGAN DURING DRIVING TRIP ON 10-4-14 WITH WARNING LIGHT "SERVICE POWER STEERING NOW" WITH DELAYED STEERING FAILURE AFTER DRIVING APPROX 5 MINUTES LONGER THEN PARKING FOR 1.5 HOURS. UPON RESTART, SAME WARNING READING AND POWER STEERING FAILURE OCCURRED. POWER STEERING FAILURE CONTINUED UNTIL VEHICLE WAS DELIVERED TO THE FORD DEALERSHIP IN ST JOHNS, MI ON 10-5-14. DEALER CONFIRMED THIS ISSUE WAS STILL PRESENT ON RECEIPT ON 10-6-14, AND ADVISED THAT NEW ELECTRONIC STEERING MODULE WAS NEEDED (NO RECALL ON FILE). *TR

MY SON WAS DRIVING AND HIS POWER STEERING FAILED. I TOOK THE CAR INTO HUNTINGTON FORD AND HAD TO HAVE THE STEERING GEAR REPLACED. I OPENED A CASE WITH FORD CUSTOMER RELATIONS (CASE # [XXX]) AND NEVER HEARD BACK FROM THEM. I HAD TO PAY 1675.18 FOR THE PART TO BE REPLACED. I FOUND THAT THIS IS OCCURRING IN ALL FORD FUSIONS FROM 2010 - 2014 MODELS. I FEEL THIS IS VERY VERY DANGEROUS AND AMAZED THAT A RECALL HAS NOT ALREADY OCCURRED! I WOULD LIKE TO SEE ACTION TAKEN AGAINST THE FORD COMPANY. IF THEY ARE ORDERED FOR A RECALL ON THIS PART; I WOULD LIKE RE-IMBURSEMENT FOR WHAT I HAD TO PAY FOR THE REPAIR AND LABOR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

UPON LEAVING A STOP SIGN DURING A LEFT HAND TURN, I EXPERIENCED COMPLETE POWER STEERING FAILURE. I WAS ABLE TO GET OFF THE CAR ROAD WHERE A RESTART OF THE ENGINE RETURNED THE STEERING . A "POWER STEERING ASSIST FAILURE" AND "CHECK ADVANCE TRAC" ILLUMINATED ON THE DASH. IT HAPPENED TWICE MORE WITHOUT THE CHECK ADVANCE TRAC LIGHT. A TROUBLE CODE OF " C200D" MOTOR ROTATION ANGLE SENSOR WAS SET. FORD REMEDIES THE PROBLEM BY ERASING THE TROUBLE CODE. THE PROBLEM RETURNED ONCE MORE ON OCTOBER 6TH, 2014. *TR

SITTING WITH THE VEHICLE IN PARK, IN A PARKING LOT. WHEN THE SHIFTER WAS MOVED INTO DRIVE, A POWER STEERING FAULT ERROR FLASHED IN THE MESSAGED CENTER ALONG WITH A "SERVICE ADVANCETRAC" ERROR. ULTIMATELY LOST FULL FUNCTION OF THE POWER STEERING. THE CAR SAT IN MY DRIVE WAY WHILE I FIRST TRIED TO SEE IF THERE WAS AN EASY FIX I COULD DO MYSELF. AFTER 3 DAYS OF SITTING IN MY DRIVE WAY THE CARS POWER STEERING WAS MECHANICALLY FROZEN, AND I WAS UNABLE TO DRIVE THE VEHICLE AT ALL, EVEN WITHOUT POWER STEERING. I TOWED THE VEHICLE TO A SHOP WHERE THE ENTIRE STEERING RACK WAS REPLACED, AFTER PARTS LABOR AND A NEW ALIGNMENT THE TOTAL COST WAS BETWEEN 1600 AND 1700 DOLLARS. *TR

I LOST MY POWER STEERING IN MY 2010 FUSION. I TOOK IT TO THE DEALER (THINKING I HAD A WARRANTY ON IT) TO GET IT FIXED. THEY TOLD ME THAT THEY FLASHED THE COMPUTER AND IT CAME BACK WITH A HARD FAULT AND THE WHOLE RACK NEED TO BE REPLACE. NOT HAVING THE MONEY I PICKED UP THE CAR AND IT WORKED FINE. DROVE IT FOR A WEEK THEN AT THE SAME SPOT IN THE ROAD IT WENT OUT AGAIN. CALLED ANOTHER DEALER CLOSER TO WORK TOO SEE IF I COULD HAVE IT REFLASHED TO HOPEFULLY RESET IT AGAIN BUT THEY TOLD ME ONCE IT WAS FLASHED THAT THEY COULDN'T DO IT AGAIN. I REALLY HOPE THIS GETS RESOLVED. NOW I REPLACED IT WITH A USED ONE AND HAVE NOT HAD A PROBLEM SINCE. *TR

I WAS DRIVING TO THE MOVIE STORE WHEN THE SERVICE POWER STEERING LIGHT CAME ON. I PULLED OFF THE ROAD INTO FAMILY VIDEO PARKING LOT TO READ THE OWNER THE MANUAL.WHEN I WENT TO BACK OUT MY CARS STEERING WHEEL WOULDN'T TURN AND SOMEONE HAD TO PUSH ME OUT THE PARKING SPOT. MY CAR IS NOT DRIVABLE AT ALL IT'S ALMOST IMPOSSIBLE TO TURN THE STEERING WHEEL. I WILL HAVE TO GET MY CAR TOWED COME MONDAY MORNING. *TR

DRIVING ON I-10 FROM BILOXI TO DIAMONDHEAD MS CAR LOSES POWER PULL OVER CAR STARTS AGAIN DRIVE 5MILES QUITS AGAIN DRIVE OUT OF GAS STATION ACROSS STREET CAR QUITS AGAIN HAVE TOWED TO REPAIR SHOP STARTS THEY CAN'T GET IT TO QUIT I PICK UP CAR DRIVE IT HOME RUNS DRIVE TO CAR WASH RUNS OK WHEN WILL IT QUIT AGAIN WE WILL SEE. *TR

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING APPROXIMATELY 50 MPH, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS TURNED OFF. AFTER RESTARTING THE VEHICLE, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 45 MPH, THE WRENCH WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FAILURE WAS UNDETERMINED. THE CONTACT MENTIONED THAT AN UNKNOWN VALVE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000.

ON JUNE 12TH 2013 MY 2010 FORD FUSION LOST ALL POWER WHILE I WAS DRIVING. THIS OCCURRED AT APPROXIMATELY 35 MPH. TOTAL MILES ON VEHICLE 50008. THE VEHICLE WAS UNABLE TO DRIVE AND I WAS FORCED TO TOW THE CAR. IT WAS TOWED TO A LOCAL FORD DEALERSHIP. THE DEALERSHIP INFORMED ME THE THROTTLE BODY WAS DEFECTIVE. I WAS INFORMED THAT THIS PART WAS NOT COVERED UNDER THE DRIVE TRAIN WARRANTY. THE COST OF THIS WAS OUT OF POCKET AT THIS POINT. PARTS AND LABOR TOTALING $409 PAID IN FULL AT THE DEALERSHIP. I WAS TOLD BY FORD REPRESENTATIVE AT THE DEALERSHIP TO KEEP THE RECEIPT FOR A POTENTIAL AND LIKELY RECALL. UNDER FORDS ?CUSTOMER SATISFACTION PROGRAM? THEY SUPPOSEDLY MAILED OUT LETTERS TO AFFECTED CUSTOMERS IN EARLY 2014 FOR WARRANTY EXTENSIONS AND POTENTIAL REFUNDS. HOWEVER I DIDN'T RECEIVE ANYTHING FROM FORD EVEN THOUGH THEY HAD MY CORRECT MAILING ADDRESS AND PHONE NUMBER. FORD WAS AWARE OF MY WARRANTY CLAIM AT THE TIME AS I CONTACTED THEM BY PHONE ON 06/13/2013. ON 10/01/2014 I CONTACTED FORD MOTOR COMPANY VIA PHONE AFTER I READ A NEWS ARTICLE ABOUT THE ?CUSTOMER SATISFACTION PROGRAM". I WAS INFORMED AT THIS POINT BY A CSR AND A SUPERVISOR THAT THEY COULD NO LONGER HELP ME BECAUSE DEADLINE DATE FOR REFUNDS WAS 07/31/2014. I FEEL THIS IS COMPLETELY UNFAIR TO ME THE CONSUMER. I WAS FORCED TO PAY OUT OF POCKET FOR A DEFECTIVE PART THAT FORD WAS COMPLETELY AWARE OF EVEN BEFORE MY ISSUE. THIS IS A MAJOR SAFETY ISSUE FOR FORD. WHEN THE INCIDENT OCCURRED I WAS DRIVING IN TRAFFIC AND LOST ALL POWER TO MY VEHICLE. LUCKILY I WAS ONLY TRAVELING ROUGHLY 35 MPH AND WAS ABLE TO PULL OVER SAFELY. I CAN ONLY IMAGINE THE RESULTS IF I WAS DRIVING ON A MAJOR HIGHWAY. I WOULD LIKE TO FILE A COMPLAINT TOWARDS FORD MOTOR COMPANY FOR SAFETY CONCERNS WITH THE DEFECTIVE THROTTLE BODY AND THE POOR CUSTOMER SERVICE THAT WAS PROVIDED TO ME. *TR