2010 FORD FUSION Complaints

RECEIVED "POWER STEERING ASSIST FAILURE" INTERMITTENT WARINGS LAST MONTH (JUNE) WHEN STARTING CAR. TOOK CAR TO DEALERSHIP, DIAGNOSTICS /TROUBLESHOOTING FAILED TO IDENTIFY PROBLEM. PROBLEM WAS CONSISTENTLY CLEARED BY TURNING OFF ENGINE AND RESTARTING. ON 28 JULY, POWER STEERING WAS LOST COMPLETELY DURING ENGINE START AND SUCCESSIVE RESTARTS FAILED TO CLEAR THE "POWER STEERING ASSIST FAILURE" FAULT. ALSO RECEIVED "SERVICE ADVANCE TRAC" WARNING. CAR WAS TOWED TO DEALERSHIP. DIAGNOSTICS DETERMINED THE ELECTRONIC STEERING RACK NEEDED TO BE REPLACED. REPAIR ESTIMATE IS $2000! HAD CAR FOR LESS THAN THREE YEARS AND CAR ONLY HAD 78,000 ON IT. (FORD CERTIFIED PRE-OWNED MODEL.) VERY DISAPPOINTED WITH THIS CAR. WORST FORD CAR I'VE OWNED. CURSORY WEB SEARCHES ON THIS POWER STEERING PROBLEM REVEALS A MYRIAD OF OCCURRENCES FOR THE 2010 FUSION. THIS SUDDEN LOSS OF POWER STEERING REPRESENTS A SERIOUS SAFETY ISSUE. IT'S JUST A MATTER OF TIME BEFORE THIS RESULTS IN FATALITIES. NHTSA WEBSITE CURRENTLY INDICATES 120 COMPLAINTS REGARDING THE POWER STEERING FAILURE ON THE 2010 FORD FUSION (MORE THAN 10% OF ALL THE COMPLAINTS AGAINST THE CAR). WHY HASN'T THERE BEEN A RECALL OR TSB ISSUED FOR THIS PROBLEM? FORD EXPERIENCED A SIMILAR PROBLEM WITH THE ELECTRONIC POWER STEERING IN THE ESCAPE AND RECALLED OVER 1 MILLION CARS IN MAY. *JS

I WAS DRIVING TO WORK, ON A STRAIGHT STRETCH OF ROAD AT ABOUT 25 MILES AN HOUR, WHEN A "SERVICE ADVANCTRAC" WARNING LIGHT CAME ON, AS WELL AS A POWER STEERING FAULT. I LOST POWER STEERING AT THAT POINT. LUCKILY I WAS ABLE TO PULL OVER INTO A PARKING LOT, AND THEN I DROVE HOME WITH MY HAZARD LIGHTS ON. THE CAR WAS OUT OF WARRANTY SO WE TOOK IT TO A LOCAL SHOP, WHO LOOKED AT THE CODES AND THE CAR AND DIAGNOSED IT AS A FAULTY RACK AND PINION. THEY REPLACED THAT (AT A COST OF $1500) AND THE POWER STEERING NOW WORKS AGAIN, BUT I AM NOT COMFORTABLE DRIVING IT ANY LONGER. WHAT IF THIS HAPPENS AGAIN WHILE I AM TURNING OR MERGING ONTO A FREEWAY? SCARY, SCARY THOUGHT. THIS NEEDS TO BE ADDRESSED BY FORD AND A RECALL MADE. *JS

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000.

VEHICLE BROKE DOWN LAST EVENING, STALLED WITH WRENCH LIGHT AND ENGINE LIGHT WHILE DRIVING IN TRAFFIC. WAS ABLE TO SAFELY COAST TO THE SIDE OF THE ROAD AND HAVE VEHICLE TOWED TO DEALERSHIP. DEALER HAS DIAGNOSED FAULTY ELECTRONIC SIGNAL IN THE THROTTLE BODY. DEALER HAS OFFERED TO REPLACE THE THROTTLE BODY FOR $397. (NOTE: MAFS WAS REPLACED IN THIS VEHICLE IN JANUARY, 2010, ONLY A COUPLE OF WEEKS AFTER I BOUGHT IT -- NOT SURE IF THAT IS RELEVANT OR NOT.) FORD CURRENTLY HAS CUSTOMER SATISFACTION PROGRAM #13N03 FOR EXTENDED WARRANTY COVERAGE ON THROTTLE BODIES FOR OTHER 2010 FUSIONS, BUT THEY INFORMED ME THAT MY VEHICLE WAS NOT INCLUDED IN THIS PROGRAM. PERHAPS IT WOULD BE WISE FOR FORD TO TAKE A SECOND LOOK TO DETERMINE IF THEIR CURRENT CUSTOMER SATISFACTION PROGRAM NEEDS TO BE EXPANDED? *JS

THE FIRST TIME IT HAPPENED, I HAD JUST REVERSED OUT OF DRIVEWAY, PUT VEHICLE INTO DRIVE AND NOTHING HAPPENED WHEN I PRESS THE GAS PEDAL....WITH 10 YEAR OLD DAUGHTER IN CAR. FAIRLY BUSY STREET, TRAFFIC COMING BOTH WAYS, MANAGED TO LIMP TO SIDE OF ROAD WITH FLASHERS ON. QUICK SCAN OF DASH SHOWED A WRENCH SHAPED WARNING LIGHT. CHECKED OWNERS MANUAL, SHUT CAR OFF, BACK ON, SEEMED TO CORRECT ITSELF.2 OR 3 DAYS LATER, WIFE WAS DRIVING CAR, BUSY AREA NEAR LOCAL MALL WHEN SAME THING HAPPENED, TOLD HER TO TURN VEHICLE OFF, WAIT A MINUTE A RESTART, AGAIN PROBLEM SEEMED TO RESOLVE ITSELF. AFTER THAT, REMEMBERED I HAD GOTTEN A LETTER FROM FORD, FOUND IT AND TO MY "SURPRISE" IT WAS A CUSTOMER SERVICE PROGRAM 13B17, RE: THROTTLEBODY ISSUES. HAD "RECOMMENDED" SERVICE, REPROGRAMMING OF PCM, THAT WAS JULY;Y 11, 2014 DROVE FINE FOR A COUPLE OF WEEKS, BUT HAS HAPPENED AGAIN WITH AN ALARMING FREQUENCY. TODAY ALONE, HAD TO STOP, RESTART VEHICLE 3 TIMES DURING WHAT SHOULD HAVE BEEN A 10 MINUTE RIDE, WHICH TO ABOUT 30 MINUTES. FORD NEEDS TO OWN THIS PROBLEM BEFORE SOMEONE IS KILLED! *JS

I WAS DRIVING ON AN INTERSTATE GOING 65 MPH WHEN MY GAS PEDAL STOPPED WORKING, IT WOULD NOT MAKE MY CAR ACCELERATE. THE RPMS DROPPED DOWN TO 1000-1500 AND MY CAR IMMEDIATELY STARTED TO SLOW DOWN. I PULLED TO THE SIDE OF THE ROAD AND AS I SLOWED DOWN THE CAR JUMPED AND ACTED LIKE IT WAS STALLING OUT. THE WRENCH LIGHT ON THE DASH ALSO ILLUMINATED. I PUT THE CAR IN PARK AND LET THE CAR RUN FOR ABOUT 1O MORE MINUTES BEFORE IT STALLED OUT.THINKING THAT MY CAR WAS BROKEN DOWN AND I WAS GOING TO HAVE TO GET IT TOWED. BEFORE I CALLED FOR A TOW I RESTARTED THE CAR AND WHEN I DID, IT RAN FINE. *JS

I WAS DRIVING ON AN INTERSTATE GOING 70+ MPH WHEN MY GAS PEDDLE STOPPED WORKING, IT WOULD NOT MAKE MY CAR ACCELERATE. THE RPMS DROPPED DOWN TO 1000-1500 AND MY CAR IMMEDIATELY STARTED TO SLOW DOWN. I PULLED TO THE SIDE OF THE ROAD AND AS I SLOWED DOWN THE CAR JUMPED AND ACTED LIKE IT WAS STALLING OUT. THE WRENCH LIGHT ON THE DASH ALSO ILLUMINATED. I PUT THE CAR IN PARK AND TURNED OFF THE IGNITION, THINKING THAT MY CAR WAS BROKEN DOWN AND I WAS GOING TO HAVE TO GET IT TOWED. I THOUGHT TO RESTART THE CAR AND WHEN I DID, IT RAN FINE. UNTIL 3 DAYS LATER WHEN IT REPEATED THE SAME SYMPTOMS, 3 TIMES IN ONE DAY. IT HAS NOW BEEN A WEEK AND I HAVE HAD COUNTLESS TIMES WHERE THIS HAS HAPPENED, MANY TIMES ON THE INTERSTATE, OR BUSY ROADS. JUST TODAY IN A 2 MILE STRETCH THIS HAPPENED 4 TIMES! *TR

I WAS DRIVING ON A STATE ROAD AT A RATE OF APPROXIMATELY 55 MPH, AS I WAS SLOWING DOWN TO ENTER AN EXIT THE POWER STEERING FAILED AND I ALMOST CRASHED INTO THE CEMENT BARRIER AS THE STEERING WHEEL LOCKED UP AND WAS EXTREMELY DIFFICULT TO TURN. *TR

POWER STEERING SUDDENLY FAILED WITH NO PRIOR WARNING WHILE IN REVERSE. ELECTRONIC POWER STEERING RACK FAILED AFTER ONLY 80K MILES ON CAR. PURCHASED NEW FROM FORD DEALER. 2ND MAJOR ISSUE WITH THIS CAR. THE FIRST WAS THE ELECTRONIC THROTTLE BODY. THIS YEAR AND MODEL HAVE SO MANY ISSUES. JUST A QUICK GOOGLE SEARCH WILL TELL YOU THAT. *TR

WRENCH LIGHT WENT ON IN 2010 FORD FUSION V6 SEL. VEHICLE HAD TROUBLE ACCELERATING WHEN GAS PEDAL WAS PUSHED. RPM'S WERE SPORADIC AND TRANSMISSION WAS NOT PROPERLY FUNCTIONING. FELT LIKE GEARS WERE JUMPING BACK AND FORTH. CAR WAS JERKY AND WOULD ONLY ACCELERATE A LITTLE IF PEDAL WAS PUSHED ALL THE WAY DOWN. WHEN I GOT VEHICLE HOME I TURNED OFF THE CAR AND LEFT FOR ABOUT AN HOUR. I STARTED VEHICLE AGAIN AND LIGHT WAS OFF AND RODE FINE. *TR