2018 FORD FUSION Complaints

While driving on PA Turnpike westbound, in the rain, my windshield wipers suddenly stopped working. THANKFULLY, I was in the far left lane and able to pull off to the shoulder safely. Once rain stopped, I was able to take my car to my mechanic. Stated that my cars windshield wiper motors both failed AND melted, causing them to stop working.

There was a recall on my vehicle but I was never notified. When my car started having problems i was told i needed to purchase a motor. I took my car to the dealership Stivers Ford in Montgomery, Alabama and they performed a diagnostic which showed that there was a coolant leak due and my short block needs to be replaced. They said the recall would not be used because it is passed the date. This is putting the safety of myself and my children at risk. I need assistance with these repairs as I cannot afford an $8,000 repair fee. I called customer relations and was told that they would cover the charges but come to find out a week later after several attempts to reach customer relations, I was told that the agent closed my case. The agent did not call me to say anything. Please help

The contact owns a 2018 Ford Fusion. The contact stated the check engine warning light illuminated and the vehicle hesitated while attempting to accelerate. The vehicle was taken to the dealer to be diagnosed. The contact was informed that coolant was leaking into the engine. The vehicle had not been repaired. The manufacturer was made aware of the failure and informed the contact that there was no recall on the VIN. The approximate failure mileage was 122,000.

My car overheated due to a head gasket leak, which released coolant into the piston cylinders, causing the engine to overheated, resulting in engine block damage. My car almost blow up!!!! This is a lawsuit against fords ecoboost engines. They need to pay for this fully!!

The contact owns a 2018 Ford Fusion. The contact stated while driving 30 MPH, there was a clicking sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer and the fuel pump was replaced. On another occasion, while driving 40 MPH, the vehicle turned to the right independently. There was no warning light illuminated. The contact was able to steer the vehicle and drove into the curb where the vehicle came to a complete stop. The vehicle was towed to the dealer and the contact was informed that the front driver’s side ball joints had separated from the vehicle. The vehicle was deemed a total loss by the insurance company. The manufacturer was contacted, and a case was filed. The failure mileage was approximately 68,000.

I usually use an automatic starter to start my car so I did not notice when starting the car that it was shaking for a good 30 seconds after starting the engine until one day I got in my car and started it normally the whole car shook for about 30 seconds then stopped and the check engine light came on. I was on my way to dinner driving on the parkway and my engine started to over heat and I could not accelerate. I pulled over and googled what to do when your dashboard says "engine coolant over temperature" , So I rolled down all the windows and blasted the heat. After ten minutes when the engine cooled off I tried to acclerate slowly and the car would not accelerate. I had to leave my car on the side of the road to let it cool down for hours, I went back to get it two hours later. Thankfully driving slowly I made it off the parkway and managed to get the car to a local shop. They informed me that the coolant had leaked into the engine causing the engine to fail and it needed to be replaced. I began looking into it and found that there was a recall on all 2014-2018 ford fusions for that exact issue. I called the dealership, and they of course tried to make it seem like it was my issue and I needed to have it towed over so they can look at it. The dealership has been absolutely no help for a faulty engine, If I didn't do research and look into the current lawsuit against the company they would have made me pay for the brand new engine $7000+. They are fixing the engine for no charge but refuse to give me a loaner car or pay for a rental car which is beyond me. I do not understand why I should come out of pocket for a rental car for two weeks when I pay for my car that I should be driving. Terrible customer service. I hope this helps anyone else having similar issues!

I was not informed of a recall. I started having issues with my engine about 4 months ago, it stopped on me in another city and state Montgomery, Alabama. I currently live in Pensacola, Florida. I have not been able to afford a new engine. I am a single mother on one low-income. I sent my car to a ford dealership and was told that i need a new short block on my engine due to the coolant leak. Well come to find out there was a recall that I was unaware. Now Ford will not cover my repairs at all. They stated the recall was over in November 2022. Now I contacted customer relations on Friday 8/4/2023 and was told they could fix it and I was awaiting a call from the agent that was assigned to my case and never received a call back. I called everyday three times a day for about a week for a supervisor to tell me on Thursday 8/10/2023 that the agent closed my case. I was not notified at all even after being told multiple times that customer relations would cover the repairs. All I am asking is for the car to be fixed. I would like for someone to contact me

What component or system failed or malfunctioned, and is it available for inspection upon request? -Engine/Coolant System How was your safety or the safety of others put at risk? -Coolant is being drained by engine. Subsequently, the coolant is going in to the engine, causing overheating, and potentially, a fire. Has the problem been reproduced or confirmed by a dealer or independent service center? -Yes, I have the repair estimate. There is a class-action lawsuit in California over this issue Case No. 2:20-cv-01796-TLN-CKD Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -Same as above Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes, engine overheating lights would turn on.

The contact owns a 2018 Ford Fusion. The contact stated while driving 40 MPH and depressing the accelerator pedal, the vehicle hesitated to respond. The check engine warning light was illuminated. The contact was able to drive to the residence. The contact connected an OBD reader to the vehicle and retrieved a diagnostic code that indicated that cylinder #2 had misfired. The contact stated that he replaced the spark plugs himself; however, the failure recurred two days later. The contact stated that the vehicle was not drivable. The vehicle was towed to the local dealer, where it was diagnosed that the compression had failed, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was 116,295.

The contact owns a 2018 Ford Fusion. The contact stated while reversing, the back-over prevention camera went blank. The contact shifted into the drive and the screen started rebooting independently. The contact stated that after turning off and restarting the vehicle, the instrument panel started flashing with the radio inoperable message displayed. The vehicle was diagnosed, and the contact was informed that the back-over prevention camera was not activated. The contact checked the fuse, and the fuse was properly secured. On another occasion, while the contact was reversing, the back-over prevention camera went blank, causing the contact to nearly strike a pedestrian. The dealer was contacted and made aware of the failure. The contact was informed that there was no recall associated with the failure. The vehicle was not repaired. The manufacturer was contacted and notified of the failure. The manufacturer confirmed that there was no recall associated with the failure and the contact provided information on how to reset the software. The contact stated that the software reset failed to fix the issue. The failure mileage was 68,000.