2010 FORD FUSION Complaints

"TAKATA RECALL" I CALLED WOODY ANDERSON FORD IN HUNTSVILLE, AL AND DID NOT GET A CALL BACK FOR INSPECTION AND SERVICE FOR MY 2010 FORD FUSION. IT TOOK ME TWO MORE CALLS TO GET SOMEBODY ON THE LINE. I FINALLY DID, HIS NAME IS [XXX], WHO TOLD ME THAT MY FRONT PASSENGER AIRBAG WAS IN RECALL. HE TOLD ME THAT I COULD STILL DRIVE MY CAR AS LONG AS I DID NOT HAVE ANYONE IN THE FRONT SEAT. I HAVE OLDER CHILDREN WHO RIDE IN THAT SEAT, 15 YEARS AND ABOVE. I ASKED HIM IF THE AIRBAG WOULD DEPLOY AND HE SAID NOT TO RISK IT. I ASKED IF I COULD GET A RENTAL CAR AND HE SAID SINCE IT WAS A PASSENGER AIRBAG THAT I COULD NOT BECAUSE THE CAR WAS STILL DRIVABLE WITHOUT ANY PASSENGERS. WHAT??? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE PULLING OUT OF THE DRIVEWAY, THE POWER STEERING ASSIST INDICATOR ILLUMINATED AND THE POWER STEERING SEIZED. THE VEHICLE WAS TOWED TO AUTONATION FORD BRADENTON (5325 14TH ST W, BRADENTON, FL 34207, (941) 275-1267) WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING GEAR NEEDED TO BE REPLACED. THE DEALER STATED THAT THE REPAIR WOULD COST $2,300 AND REFERRED THE CONTACT TO THE MANUFACTURER FOR A CASE NUMBER. THE FAILURE MILEAGE WAS 130,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FORD OF LAKE GENEVA (WEST 2542 INTERCHANGE NORTH, LAKE GENEVA, WISCONSIN 53147, (262) 248-6100) WAS MADE AWARE OF THE RECALL IN FEBRUARY AND MAY OF 2018. THE DEALER STATED THAT THE PARTS WERE UNAVAILABLE. IN NOVEMBER OF 2018, THE DEALER STATED THAT PARTS WOULD BE ORDERED AND AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT DID NOT CALL A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT*JB

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE TRAVELING APPROXIMATELY 35 MPH AND ATTEMPTING TO MAKE A RIGHT TURN, THE STEERING ABILITY SEIZED AND THE "SERVICE POWER STEERING SOON" MESSAGE APPEARED ON THE MESSAGE CENTER. THE CONTACT HAD TO STOP IN THE MIDDLE OF THE ROAD AND OTHER MOTORISTS PUSHED THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 125,643.

UPON STARTING MY CAR, I DID NOT HAVE POWER STEERING. THE CAR WAS STATIONARY (THANK GOD) BUT WHEN ATTEMPTING TO DRIVE IT, IT WAS NEAR IMPOSSIBLE TO STEER. THE POWER ASSIST STEERING FAULT LIGHT WAS ON. I SHUT THE CAR OFF AS THE BOOK SUGGESTED BUT THE PROBLEM REMAINS THE SAME. I CAN NOT SAFELY DRIVE MY CAR THIS WAY.

TAKATA RECALL REPLACEMENT AIRBAG INSTALLED BUT NOW DASH ABOVE PASSENGER AIRBAG IS SUNKEN ABOVE AIRBAG. OBVIOUSLY REPLACEMENT AIRBAG DOESN'T FIT PROPERLY.

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHEN THE VEHICLE WAS STARTED, THE POWER STEERING ASSIST FAILURE INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. WHEN THE CONTACT RESTARTED THE ENGINE, THE POWER STEERING ASSIST RETURNED TO NORMAL. THE CONTACT STATED THAT THE FAILURE EVENTUALLY BECAME PERMANENT AND THE STEERING WHEEL HAD TO BE TURNED WITH FORCE TO COMPLETE TURNS. THE CONTACT ACTIVATED THE HAZARD LIGHTS WHILE DRIVING TO PREVENT A CRASH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 148,000. *TT *JB

MY CAR HAS A CAPLESS FUEL SYSTEM BUT MY CHECK ENGINE LIGHT KEEPS ILLUMINATING AFTER I FUEL UP AND STAYS ON. I HAVE HAD THE CODE THAT APPEARS TESTED AND ALWAYS COMES BACK AS A "MISSING OR LOOSE GAS CAP " WHICH CLEARLY IS IMMPOSSIBLE SINCE IT DOES NOT REQUIRE ONE, WHEN I CALLED MY FORD DEALERSHIP THEY INFORMED ME THAT THEY ARE AWARE OF A PROBLEM WITH IT BUT WOULD COST $700-1000 TO FIX THE ISSUE AND FORD WILL NOT ISSUE A RECALL. IT'S ALARMING THAT MY CHECK ENGINE LIGHT STAYS ON FOR A SILLY PROBLEM AND HAVE NO WAY OF TELLING IF SOMETHING ELSE IS GOING ON WITH THE CR SINCE THE LIGHT IS ALWAYS ON. I SHOULD NOT HAVE TO PAY UP TO $1,000 FOR A FORD FAULTY SYSTEM

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT WAS UNABLE TO OPEN THE FRONT DRIVER'S SIDE DOOR. THE VEHICLE WAS TAKEN TO CONWAY HEATON INC FORD (810 N 3RD STREET, BARDSTOWN, KY 40004) WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE DOOR HANDLE ASSEMBLY FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 107,214.