2010 FORD FUSION Complaints

NOV 14, 2013 - BURLESON, TX - POWER TRAIN I HAD ALMOST THE EXACT SAME ISSUE AS THE PERSON WHO POSTED ON 11/14 FROM BURLESON, TX. WHILE DRIVING HOME FROM WORK, THE WRENCH LIGHT CAME ON AND THE CAR SEEMED TO GO INTO NEUTRAL AND STOPPED ACCELERATING. I PRESSED THE GAS, BUT IT DIDN'T HELP. I TURNED ON MY FLASHERS AND DID MANAGE TO PULL INTO A NEARBY HOTEL PARKING LOT. SHIFTING IT INTO MANUAL, 2ND GEAR, AS I WAS DOING THIS SEEMED TO PROVIDE A LITTLE POWER. I SHUT OFF THE CAR AND SAT FOR A COUPLE OF MINUTES. WHEN I RESTARTED THE CAR, IT DROVE LIKE NORMAL, THEN REPEATED THE ISSUE AFTER I MADE ANOTHER STOP ON THE WAY HOME ABOUT 10 MINUTES LATER. I HAVE SCHEDULED IT FOR SERVICE FOR MONDAY, 11/18 SO I DON'T YET HAVE THE DEALER DIAGNOSIS, BUT GIVEN THE NUMBER OF SIMILAR ISSUES I'M SEEING ON THIS SITE, I WANTED TO GET MY INCIDENT IN AS WELL AS IT APPEARS THAT THIS MAY BE A RECALL ISSUE, SO MY COMPLAINT VERY MUCH MIRRORS THE ONE FROM BURLESON, TX, WHERE HE OR SHE FOUND 10'S OF THOUSANDS OF 2010 FORD FUSION OWNERS FACING OR HAVING FACED THIS SAME ISSUE. *TR

WHILE TRYING TO ACCELERATE FOR A GREEN LIGHT THE CAR BEGAN TO VIBRATE AND WOULD NOT ACCELERATE AT ALL. I WAS ABLE TO MOVE TO A SAFE PLACE AT IDLE ONLY SPEED. THE CAR WAS TOWED TO A FORD DEALER WHO TOLD ME THAT THE CAR COULD NOT BE LOOKED AT UNTIL MONDAY. THE CAR IS UNDER A FORD EXTENDED WARRANTY. I WAS TOLD BY THE FORD WARRANTY PROGRAM, BY PHONE, THAT I COULD RENT A CAR AND THE COST WOULD BE COVERED FOR THREE DAYS UNDER THE FORD INSURANCE PROGRAM. I WAS BILLED FOR $359.24 FOR REPLACING A THROTTLE BODY AND MOTOR ASY WHICH WAS NOT COVERED BY THE EXTENDED FORD WARRANTY AND THEREFORE THE RENTAL WAS NOT COVERED EITHER. THIS INCLUDED $119.95 FOR A PIN POINTS TEST WHICH WAS COMPLETELY UNNECESSARY SINCE FORD HAS HAD TO REPLACE THOUSANDS OF THESE PARTS AND FORD HAS SENT BULLETINS TO FORD DEALERS ABOUT THIS PROBLEM. *TR

WHILE DRIVING HOME FROM WORK, THE WRENCH LIGHT CAME ON. THE CAR SEEMED TO GO INTO A NEUTRAL DROP AND STOPPED ACCELERATING. I PRESSED THE GAS, BUT THERE WAS NO USE. I HAD TO TURN ON MY FLASHERS AND PULL OVER TO THE SIDE OF THE ROAD. I SHUT OFF THE CAR AND IT SHOOK FOR A FEW SECONDS. WHEN I RESTARTED THE CAR, IT DROVE LIKE NORMAL, AND THEN REPEATED THE ISSUE. I TOOK MY CAR IN TO FORD TODAY, TO FIX THE ISSUE. I WAS CALLED 6 HOURS LATER AND TOLD THAT THE "THROTTLE BODY" NEEDED REPLACING. AFTER RESEARCHING THIS ONLINE, IT APPEARS THAT THERE ARE 10'S OF THOUSANDS OF FORD FUSION OWNERS (SAME YEAR, SAME MODEL) FACING OR HAD FACED THIS SAME ISSUE. I CALLED FORD, TO SEE IF THERE WAS A RECALL ISSUED. THE CUSTOMER SERVICE REP SAID THAT THERE WAS NOT ENOUGH EVIDENCE TO MERIT A RECALL. THIS IS A SAFETY ISSUE IF I HAD BEEN ON THE FREEWAY OR A ROAD WITH NO SHOULDER, I WOULD HAVE BEEN REAR-ENDED FOR SURE. THIS MAKES ME QUESTION FORD'S COMMITMENT TO QUALITY AND SAFETY WITH THEIR PRODUCTS. *TR

THE FIRST TIME THE INCIDENT OCCURRED I WAS RIDING DOWN THE INTERSTATE AND JUST OUT OF NO WHERE THE CAR CUTS OFF WITHOUT WARNING....IN THE MIDDLE OF TRAFFIC!!! THE ORANGE WRENCH LIGHT CAME ON AND THEN THE ENGINE LIGHT. I WAS ABLE TO GET TO THE SIDE OF THE ROAD AND RESTART THE CAR. I WAS ABLE TO GET A DIAGNOSTIC TEST DONE AT OREILYS AND THE CODE P1121 (OR SOMETHING LIKE THAT) INDICATED THAT THE THROTTLE CONTROL WAS STUCK OPEN. I WAS ABLE TO DRIVE THE CAR ON WITHOUT INCIDENT. IT HAS CUT OFF SEVERAL TIMES SINCE THEN WITHOUT WARNING, BUT I CONTINUE TO DRIVE BECAUSE THIS IS MY ONLY FORM OF TRANSPORTATION. IT IS TOTALLY UNPREDICTABLE AND DANGEROUS!!! AFTER TALKING TO OTHER FORD OWNERS AND DOING MY RESEARCH ONLINE I SEE THIS IS NOT AN ISOLATED PROBLEM. THIS IS UNSAFE AND THE PART SHOULD BE RECALLED!!!! I HAVE CONTINUED TO DRIVE AND MAKE SURE THAT I AM VERY CAUTIOUS AND I TRY NOT TO GO OVER 60MPH, BUT AFTER IT HAPPENED AGAIN YESTERDAY IN A VERY COMPROMISING SCENARIO... I'M GOING TO HAVE TO BUCKLE DOWN AND GET IT FIXED.$$$$$$$$$$ I WILL NEVER BUY A FORD AGAIN! *LN

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT WAS DRIVING 35 MPH WHEN THE VEHICLE SUDDENLY STALLED. THE CONTACT PLACED THE VEHICLE IN PARK AND RESTARTED THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE PERFORMED NORMALLY ONCE RESTARTED BUT THE FAILURE LATER RECURRED. THE CONTACT ALSO STATED THAT SHE HAD AN ISSUE WITH THE VEHICLE JERKING AND FAILING TO INCREASE SPEED DESPITE THE ACCELERATOR PEDAL BEING DEPRESSED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 94,000.

1ST EVENT-WHEN I ACCELERATED AT A RED LIGHT THE CAR SHUTTERED AND BARELY MOVED. LUCKILY NO COLLISION. ALL OF THE WARNING LIGHTS CAME ON. I TURNED THE ENGINE OFF. THEN I RESTARTED WITH NO WARNING LIGHTS SHOWING AND DROVE HOME. 2ND EVENT--IN HEAVY TRAFFIC, I ACCELERATED AND AGAIN IT SHUTTERED AND STOPPED MOVING. ALL OF THE WARNING LIGHTS CAME ON. I TURNED OFF THE ENGINE WHICH CAUSED A BACKUP AND FORTUNATELY NO ACCIDENT! I RESTARTED THE ENGINE AND THE SERVICE ENGINE LIGHT CAME ON. WORRIED THAT SOMETHING MIGHT HAPPEN, I DROVE IT TO THE FORD DEALERSHIP. THE CAR WAS TEN DAYS OUT OF WARRANTY. I WAS WITHOUT A CAR OVERNIGHT. THEY REPLACED THE THROTTLE BODY ASSEMBLY ($185.03) WITH LABOR COSTS AT $142.43. *TR

I WAS DRIVING AT APPROXIMATELY 40MPH WHEN A "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCETRAC" MESSAGE CAME UP. AT THIS POINT, IT BECAME DIFFICULT TO STEER. I THEN PARKED MY VEHICLE, TURNED THE CAR OFF, AND BACK ON. THE MESSAGE WAS STILL THERE. I TOOK IT TO THE DEALERSHIP AND THEY MENTIONED THE POWER STEERING RACK NEEDED TO BE REPLACED. THE COST (PARTS AND LABOR) IS $1,830.73. THIS AN ABSURD COST THAT I HAVE TO INCUR BECAUSE I NOTICED MANY PEOPLE HAVE EXPERIENCED SOMETHING FAMILIAR. IN MANY CASES, IT SEEMS AS THOUGH THE SERVICE MESSAGE WENT AWAY WHEN THE CAR WAS RESTARTED MAKING IT SEEM LIKE A SENSOR ISSUE; HOWEVER, IN MY CASE, I'M BEING TOLD THAT THE RACK NEEDS TO BE REPLACED. *TR

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 70 MPH, THE POWER STEERING WARNING LIGHT ILLUMINATED AS THE VEHICLE BECAME EXTREMELY DIFFICULT TO STEER. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS FOUND THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 76,000. THE VIN WAS UNAVAILABLE.

INSTANCE #3 (IN 2 DAYS). AFTER I LEFT THE BREAKFAST PLACE (SEE INSTANCE #2), I DRIVE ABOUT A MILE AND IT STARTED SHAKING AGAIN AND WOULD NOT GO. I TURNED IT OFF AND RESTARTED. THIS WAS AT A LIGHT THAT JUST TURNED GREEN IN HEAVY ATLANTA MORNING TRAFFIC BTW. ~~I DRIVE IT TO THE DEALERSHIP AND EXPLAINED WHAT IT WAS DOING. INTERESTING THING IS THE SERVICE WRITER SAID HE WAS PRETTY SURE HE KNEW WHAT IT WAS AND SAID THROTTLE BODY BUT COULD BE THE ENGINE. ~~ HE SAID HE THOUGHT IT WAS UNDER WARRANTY BUT I GOT A CALL LATER SAYING, SORRY, NO THE THROTTLE BODY IS NOT COVERED UNDER WARRANTY. I DID AN INTERNET SEARCH AND FOUND CARCOMPLAINTS.COM WITH FIVE OTHER OWNERS OF THIS MADE, YEAR AND MODEL THAT HAD THIS SAME EXACT PROBLEM IN 2013. ADD TO THIS THE SERVICE WRITER AT THE DEALERSHIP KNEW WHAT THE PROBLEM WAS JUST BY MY INITIAL DESCRIPTION. WHY IS THIS NOT A RECALL? A CAR SUDDENLY LOOSING ALL PROPULSION IS A DANGER TO THE DRIVER AND OTHERS. *TR

INSTANCE #2 (IN 2 DAYS). UNRESPONSIVE ACCELERATOR PEDAL. I WENT OUT TO MY CAR IN THE MORNING TO GO TO WORK. STARTED IT UP, BACKED OUT AND WENT ABOUT 20 FEET AND THE CAR STARTED SPUTTERING HARD WITH THE WRENCH LIGHTING UP JUST LIKE THE DAY BEFORE. I STOPPED AND SHUT THE CAR OFF. RESTARTED THE CAR AND NOTICED WHEN IT WAS TURNING OVER IT DID IT A LOT LONGER THAN USUAL, ALMOST LIKE IT WAS STUCK OR SOMETHING. I DROVE IT ABOUT 1 MILE TO A BREAKFAST PLACE WITH NO PROBLEMS, SHUT IF OFF AND WENT IN. (NOTE - THERE IS AN INSTANCE #3 RIGHT AFTER THIS ). *TR