2012 FORD FUSION Complaints

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 55 MPH, the power steering assist alarm and warning light illuminated. The contact stated that soon after, the vehicle experienced a loss of power steering assist function. The vehicle was towed to the residence. An independent mechanic arrived at the residence and diagnosed that the Power Steering Control Module (PSCM) needed to be replaced. The contact made the local dealer aware of the failure and was informed of NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 130,000.

The contact owns a?2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was taken to the dealer, where it was diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included in the recall. The failure mileage was approximately?115,000.

Was backing up and the Power steering Assist Fault came on i was unable to drive car as the steering wheel is locked. The ABS system kicks in and had the brakes done.

The power steering assist randomly went out and caused me to almost crash into a wall when I was on the freeway taking the car home. The previous owner had gotten into an accident with the vehicle which had also resulted from the power steering randomly going out, and the power steering is now out completely on the vehicle and yet seems to come on randomly while having to manually steer the vehicle. I just got the vehicle and am the most recent owner, but since the vehicle has over 150,000 miles on it and it has been over 10 years, Ford and its dealerships are saying there’s nothing they can do to fix it. However, I know that these issues going on with the car (power steering assist and electronic throttle body issues) are related to the recall on the vehicle. There are apparently no active recalls on the vehicle, but I know that the previous owners may have taken the car in for problems related to the recall. However, I also know that the company is required to fix problems related to the recall no matter how many years the warranty is or how many miles the vehicle has on it, so I’m unsure why both Ford and its dealerships are saying there’s nothing they can do and that I’ll have to pay for a diagnostic fee and then the repair fees associated with the problem, and I just got the vehicle. I don’t feel that it’s fair that I pay for repair costs associated with a recall on several other Ford Fusion vehicles as well (2011-2012) when those recall related problems almost killed me, and upon researching it no other cars have power steering assist, electronic throttle body and airbag problems like the ford fusion.

The contact owns a 2012 Ford Fusion. The contact stated while driving at 45 MPH, the vehicle lost power steering functionality and became difficult to steer. The check engine warning light was illuminated. The contact was able to continue driving by using physical strength to steer the vehicle. The vehicle was taken to the dealer where it was repaired under NHTSA Campaign Number: 15V340000 (Steering). However, the failure reoccurred while driving two years later. The vehicle was taken back to the dealer where an unknown software was reset. The contact stated that the failure reoccurred while driving uphill four years later. The contact was able to veer to the side of the road. The contact stated that the failure persisted upon turning off and restarting the vehicle. The contact's father then assisted her with driving the vehicle to her residence. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline. The failure mileage was approximately 66,934.

The contact owns a 2012 Ford Fusion. The contact stated while his wife was driving 60 MPH, a deer jumped in front of the vehicle causing the contact to strike the deer and damage the front end of the vehicle. None of the air bags deploy. No one was injured. A police report was filed. The vehicle was towed. The manufacturer was not notified of the failure. The failure mileage 150,000.

The contact stated their sister owns a 2012 Ford Fusion. The contact stated that their sister was driving approximately 45 mph when the steering wheel suddenly locked and failed to turn left or right. The driver then veered off to the side of the road where due to the lack of steering, the vehicle crashed into a tree stump. No air bags deployed. The driver did not have injuries or need medical attention. No police report was filed. The vehicle was towed to the dealer who then informed the contact that the failure related to Customer Satisfaction Program 15N01 (Steering) which was under NHTSA Campaign Number: 15V340000 (Steering) however the customer satisfaction program had since expired. The vehicle had not been repaired as of yet. The manufacturer was not made aware of the failure. The approximate failure mileage was 219,000.

Slippery/snowy conditions, applied brakes approaching a stop sign. ABS kicked in and brake pedal dropped to the floor. With reduced braking ability. This has continued since. This has happened the past 2 winters and will eventually just release and the brakes function normally, until the ABS is needed and then the same thing happens.

Power Steering just locked up while driving with no warning or indicator, it still drives but it randomly locks up where i have no control over the vehicle In backing up out of our driveway i wasnt able to stop because the braking system froze up along with the steering and i hit a truck that was going down our road

While I was driving down a winding road my power steering went out I almost wrecked my car I still owe $9000 on this car and I can’t even drive it in order to get it fixed it’ll cost like $3000 money I don’t have Ford needs to do another recall on these vehicles before somebody end up getting hurt my car will sit and rot now Because there’s no way to fix the power steering assist warning unless you take it to a Ford garage and pay them $3000 to fix it this is bull I will never buy a Ford again