2012 FORD FUSION Complaints

2012 Ford Fusion SEL VIN: [XXX] On Wednesday evening, October 26, 2022, my daughter was parked in a shopping center lot. When she returned to the car and started it, she got an alarm and a warning light on the dash, stating: "Power Steering Assist Fault". She contacted me in a panic, and told me that she could not turn the wheel at all. After making arrangements to pick her up, the car was towed to a local mechanic the following day, October 27. The mechanic explained that the 2012 Ford Fusion had a recall for my specific year, make, and model for that exact problem. I had not, however, received a recall notice. He suggested that we contact a Ford dealership to make the necessary repairs, as specified in the recall. I had looked up the warning message on the computer, and was aware that my year/model Fusion had a known power steering problem. However, when we contacted a Ford dealer, he stated that my VIN number was not included in the recall. He quoted a repair price, over the phone and without looking at my car, estimated at over $2,000.00. I am a senior citizen with only my social security income. This is my only vehicle, and my daughter needs it for transportation to and from work. Obviously, the car is dangerous to drive without repairs. As of this date, the car is at the shop where it was towed, and I don't know of any options. From what I can gather, all of the problems prompting a recall on 2012 Ford Fusions are identical to the problem I have. I would very much appreciate some assistance and advice on how to proceed in this matter. Thank you. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I pulled out of my parking lot started to accelerate and my power steering went out. There was no warning, no check engine light. It's been well maintained and no documentation of this happening with previous owner. My assist power steering now, and advice stabilitrak just flash and now I can't move the wheel to even get it to a shop.

Power steering went out. Then traction control went out. Due to. Module and all components for power steering along with pins and rods.

Electronic steering rack binding. Check engine light indicates power steering not working. Vehicle is difficult to control and requires significant force to steer and turn. The dealer confirmed that this model of vehicle was part of a recall due to power steering failures in 2015, but this particular vehicle was not included in that recall. The Ford dealer replaced the faulty steering rack and charged me $1604. A case was created with Ford. They are not providing any financial support at this time.

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, the vehicle made abnormal sounds and experienced a loss of power steering assist. The vehicle was taken to an independent mechanic who diagnosed that the electric power steering motor needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 120,000.

My steering went out one day while I was driving. Took it to crown ford Fayetteville NC and they reset software and it worked for about 5 seconds then went back out again. They said it was the Gear box needs to be replace which is power steering.

My mother's car suddently became difficult to steer(she is elderly). she almost deove into another vehicle becuase her power sterring went out and the sterring became very diffuclt to turn. Ford had a recall for the Gear Assy Recall# 15N01, they are no stating that it is past the warranty date and will not cover the repair. They do admit in 2017 ther was a reporgram of this part at anpother dealership and it extended the ewarrantly but they are stayting it will not be covered. this is a saftey issue and should be covered as it almost caused an accidnet and for knows this part is faulty.

The contact owns a 2012 Ford Fusion. The contact stated while driving 55 MPH, the steering wheel became firm with the power steering assist and service now message displayed. Due to the failure, the contact called a relative to tow the vehicle to her home where it remained in her possession. The dealer was notified of the failure and informed her that there were no recalls on the vehicle. The contact also called the manufacturer and was notified that her vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The failure mileage was unknown.

Sudden loss of power steering with dashboard message "Power Steering Assist Fault" Unable to turn steering wheel. Problem comes and goes. Took to Ford Dealership, $3,000 repair and Ford refuses to cover under a recall claiming it is a "Customer Satisfaction" problem and not a safety problem. Hundreds of complaints for this model year on this site for the same issue.

The electric power steering went out while driving. It is available for inspection upon request. The steering failure made the car very hard to control. The vechile will be inspected by an independent service center. The vechice has not been inspected by the manufacturer, police, insurance representatives or others yet. The power steering error light came on and the traction assist error light came on. The failure occurred on September 20, 2022.