2010 FORD FUSION Complaints

Was driving down parkway when came up on my exit it was hard to make the turn to even go up. The exit ramp the power steering light and the advanced track light and brake system. Light all came on flashing across the message screen one after another. Thank god I was able to get vehicle pulled over to shoulder and had it towed home. Also needs airbags replaced due to recall! I have contacted two local Ford dealers trying to get an appointment. Also messaged one through their website. On the phone calls I was placed on hold until the phone to shut off. Tried to call back and they just said please hold and put me right back on hold and I’ve never received a message back.

On [XXX] when leaving a shopping center parking lot, the brake system suddenly failed. I was able to press hard on the foot brake to stop the vehicle near the middle of the intersection. I pulled over to a parking space and replicated the issue. The car was towed to West 40 Auto Care on 284 Montvue Lane in Frederick, MD. Today, they told me they could not fix the issue. I made an appointment with the Ford Motor Company on 1 Waverly Drive for 9/15. I drove the car home slowly (about 1 mile) with the emergency lights on and going about 10 mph. Pressing hard on the foot brake will slowly stop the car. ABS icon and Service Advance Trac appear on the dashboard. Yesterday, the brake and wrench lights were also on. The footbrake does not go all the way to the floor. This issue is of course dangerous and might have caused an issue if I had to brake suddenly on a busy road at a higher speed. The issue appears to correspond with the link at [XXX] and summarized at [XXX] . I did not previously receive a recall issue in 2020. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ABS control module valves stuck open and or closed. Leading to no brakes/ brake pressure. Same issue and part that was recalled on 2006-2009.5 models. Issue has been inspected by Ford dealership in Tigard Oregon (Landmark Ford/Lincoln). Part was removed and sent to a 3rd party shop to be rebuilt per Landmark Ford and was unable to do so. There was 2 or 3 dash lights that came on along with no brakes. The issue first happened [XXX]. Dealership told me they had another vehicle in the shop at the same time with the same issue. Luckily the issue presented itself the morning of [XXX] as my wife was attempting to back out of her parking spot. She was able to pull the e-brake before the car got away from her. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2010 Ford Fusion. The contact stated that while the vehicle was parked, the wheel studs on the front passenger’s wheel detached from the wheel. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 61,000.

The contact owns a 2010 Ford Fusion. The contact stated that while driving at various speeds, the steering wheel failed to turn in either direction. There was no warning light illuminated. In addition, the contact scanned the vehicle with an OBD2 scanner, and the vehicle was diagnosed, and the contact received with message that there was no powertrain DTCS present. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 46,000.

The contact owns a 2010 Ford Fusion. The contact stated that after starting the vehicle, the steering wheel became difficult to turn in either direction. The contact stated that the failure was intermittent. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 46,000.

The contact owned a 2010 Ford Fusion. The contact stated that while her son was driving 35 MPH, the steering wheel locked, became difficult to maneuver, causing the contact son vehicle to encounter a tree. No warning light was illuminated. The air bag did not deploy. The contacts son called 911 after the failure. The contact son sustained injuries to the chest, face, back of his neck, and his knees. A police report was filed. Medical attention was required. The vehicle was towed to Larry Campbell's Towing Garage. The insurance company deemed the vehicle a total loss. The vehicle's steering wheel was repaired once. The manufacturer was notified of the failure and closed contact case due to not being able to obtain the vehicle to remove a part of the vehicle. The failure mileage was 189,000.

The contact owns a 2010 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel seized with the power steering warning light illuminated. The contact stated that the steering wheel became difficult to turn. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was not available.

The contact's mother owns a 2010 Ford Fusion. The contact stated that while her mother was driving at various speeds, the power steering assist failed to perform as needed and excessive force was needed to steer the vehicle. The contact stated that the "Check Brake System" and "Brake" messages were displayed on the instrument panel. The contact took the vehicle to an independent mechanic and was informed that the ABS module and power steering gear assembly needed to be replaced. The mechanic was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was 98,062.

The contact owns a 2010 Ford Fusion. The contact stated while driving 40 MPH and attempting to make a right turn, the steering wheel became difficult to maneuver. The contact stated that the vehicle was still drivable. The contact stated that the “Service Power Steering Now” warning light was illuminated. The contact attempted to reset the vehicle and the message was displayed on the instrument panel. The vehicle was taken to an independent mechanic to be diagnosed; however, the result was unknown. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 267,281.