2016 FORD FUSION Complaints

There is an Unrepaired Recall associated with my car. The Manufacturer Recall Number is 23S12. The NHTSA Recall Number is 23V162. The https://www.nhtsa.gov/recalls website instructed me to file an online complaint if the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner.

The previous 2 models of this car had a recall on the button underneath the brake switch that is engaged by the pedal. They have not changed the design and the 2016 has the very same issue, plus another issue. We were able to replace the button ourselves since they decided not to admit that they did not change these parts even though they knew this was an issue years prior. Not only that, but the holder for the switch is part of the entire pedal assembly and it is the only part of this assembly that is made of plastic. The rest is metal. The problem is that since this is plastic, and it resides where the heat comes out from under the dash, the part becomes brittle and breaks into a million pieces just with normal wear. The pedal assembly is super expensive and you can't even get it out without removing the entire dash. We tried to get a used part and spent half of the day taking the part out only to find that it had done the exact same thing that my daughter's car did. The plastic disintegrates and falls apart. At that point there is no brake switch and the brake lights stay on and the car will decrease speed without warning or won't accelerate. This is something I am pretty sure Ford is well aware of since they recalled part of this defective design years ago. They just didn't admit that the entire thing is designed to fail. It is only a matter of time due to the constant heat that the plastic holder for the brake switch is on. All they had to do was change it to metal and it would have fixed that part of the issue, but then there is also the button itself that disintegrates due to the same heat exposure causing the symptoms listed above. They knew very well the design was flawed since the 2 previous years of this car were recalled for the same issue, and they are still using the same parts in the exact same way. They have not fixed anything and this company needs to be held accountable before someone gets hurt.

Gear shifter was stuck in “Park” and unable to move shifter and change gears. The car was actually in Neutral. There were not warning signals the car was in neutral and could roll away. This puts the driver, passengers, pedestrians, and property at risk of injury/damage. Several recalls have been issued for 2016 Ford Fusions transmission bushings for this exact issue. When I contacted the Ford dealership they stated my VIN number was not impacted by the recall. I had the vehicle towed to my mechanic where the issue was identified as the transmission bushing, which they replaced. I then contacted Ford Motor Company who looked up my VIN and stated my vehicle DID have a recall on the bushing and that the part was replaced in Dec 2019 (prior to me owning the car). The replacement part used to address the recall had the same issue as what it was original part was recalled for.

The contact owns a 2016 Ford Fusion. The contact stated while the vehicle was coming to a stop, the contact became aware of white smoke coming from the engine. The vehicle was towed to an independent mechanic where it was diagnosed and determined there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The dealer was contacted; however, the vehicle was not repaired. The manufacturer was notified of the failure and the contact was referred to NHSTA Hotline for assistance. The failure mileage was approximately 160,000.

The contact owns a 2016 Ford Fusion. The contact stated while driving approximately 60 MPH, the sunroof detached from the vehicle and flew off. The vehicle was not diagnosed or repair by an independent mechanic or the dealer. The manufacturer was made aware of the failure and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 69,000. The VIN was not available.

This car has a coolant leak failure where coolant has leaked into the engine and showing no signs of a visible leak. This is exactly the same failure mode as all of the ford fusion recalls with the same engine but for whatever reason this VIN was not included in the recall. I have filed a complaint with Ford #02160862 but they state there is nothing they can do. I have reviewed my options with the dealership and they said that Ford doesn’t even offer remanufactured engines for this vehicle because they all experience the same coolant issue. This statement alone shows that Ford is aware of the issue but not doing anything about it. Replacement with a brand new engine quoted at $11k is the only path forward.

The contact owns a 2016 Ford Fusion. The contact stated while driving approximately 15 MPH and attempting to make a right turn, the vehicle lost power steering functionality. The contact used excessive force to pull to the side of the road and allowed another individual more capable of maneuvering the vehicle without power steering functionality. The vehicle was diagnosed, and the Traction Control and Hill Assist Failure warning lights were illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 101,000.

As me and my daughter had been out all day on the way home the coolant light comes on it’s overheating so we stop and waited bout 15 minutes started home again same thing happened then the car started misfiring checked coolant it was low put some in then in a couple days coolant was gone again took to shop to look for leak was informed motor was going bad never had issues out car till coolant started leaking looked it up that was one of ford biggest problems with the ford fusion but no recall has been stated for this problem so I would b careful of the coolant systems

The contact owns a 2016 Ford Fusion. The contact stated that while attempting to park the vehicle, the steering wheel was seized. The message “Steering Loss - Drive Safely” was displayed. The contact turned off the vehicle and had the vehicle towed to the residence. The contact was notified of an unknown recall related to the steering. The dealer was contacted, and it was confirmed that the VIN was not included in the recall. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 127,000.

The contact owns a 2016 Ford Fusion. The contact stated that while his daughter was driving at 70 MPH, the vehicle started to overheat. The engine coolant temperature was high, and a message was displayed. The engine temperature gauge increased to a high level and then decreased to a normal level. While driving 45–50 MPH in the rain, the failure recurred. The vehicle was taken to the local dealer, where it was diagnosed that there were cracks inside the engine block and coolant was intruding into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and opened a case. The contact was referred to the NHTSA Hotline. The failure mileage was approximately 101,500.