2012 FORD FUSION Complaints

The contact owns a 2012 Ford Fusion. The contact stated that while driving into a parking lot at an undisclosed speed, the steering wheel seized with the Service Power Steering message displayed. The vehicle was towed to an independent mechanic who diagnosed that the electric power steering pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 170,000.

My car has had steering issues since purchased a year ago. I had to pay $1600 for a new steering rack as the car is electronic and is not a cheap fix. My car was not included in a recall that was done with the same plant my car was made at and literally 2 days after the end built date. I called and out a complaint in and was trying to get my car included in this recall. This car continues to show steering issue alerts on dash. The car has to be shut off and turned backed in and sometimes don’t bother driving it because it’s nerve racking to know if it will stop working. PLEASE SOMEONE LOOK INTO THIS AND ADD MY CAR TO THE RECALL THE STATS ON THE RECALL AND HOW CLOSE MY CAR IS TO IT SAME PLANT AND A DEW DAYS AWAY, PLEASE PLEASE HEAR THIS. THANK YOU IN ADVANCE

The contact owns a 2012 Ford Fusion. The contact stated that the transmission warning light was illuminated. While driving at an undetermined speed, the transmission was slipping and failed to shift into the proper gear. The vehicle intermittently lost motive power. The contact called the local dealer who informed him about the diagnostic test and also about parts not being available. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 13V523000 (Power Train). The failure mileage was approximately 97,000.

The contact owns a 2014 Ford Fusion. The contact stated that while driving at approximately 35 MPH, the steering wheel became difficult to maneuver. The contact then stated that she heard an audible sound indicating that the power steering assist fault warning light was illuminated. The vehicle was towed to the dealer and was diagnosed that the electric power steering gear failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that NHTSA Campaign Number: 15V340000 (Steering) had expired and no further assistance was provided. The model year vehicle was not included in the recall. The failure mileage was approximately 106,000.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the power steering warning light illuminated. The contact then stated that the steering wheel became difficult to maneuver. Additionally, the contact referenced NHTSA Campaign Number: 15V340000 (Steering). The dealer was notified of the failure and the contact was informed that the VIN was not included in the recall. The vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 161,000.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at various speeds, the vehicle lost motive power and hesitated upon depression of the accelerator pedal. Both the power train and check engine warning lights would appear on the instrument panel. The vehicle was taken to both an independent mechanic and a dealer but neither could diagnose to determine the cause of the failure. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 30 MPH, the brake pedal was depressed but the vehicle failed to stop before the pedal went to the floorboard. The contact stated no warning light was illuminated. The contact took the vehicle to an independent mechanic who determined that the brake pads needed to be replaced. Additionally, the hydraulic system was bled. The contact stated that the failure reoccurred and the vehicle was driven to a dealer where it was diagnosed and determined that the hydraulic control unit (HCU) needed to be replaced. The contact was advised that the parts were on backorder. The contact was advised that the failure was related to NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the VIN was not included. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 165,000.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle hesitated during acceleration. The vehicle was taken to an independent mechanic who diagnosed that the transmission fluid was black in color and the fluid level was low due to a leak. The mechanic drained the transmission fluid and added new transmission fluid, then sealed the driver's side front transmission. The manufacturer was made aware of the failure and a case was opened. The failure mileage was 68,882.

Driving 45 MPH, Power Steering Fault came on, lost power steering. Thankfully I was able to get off the road safely. Have no power steering, several other models with the same year have the same problem I am being told mine was not part of the recall. RIDICULOUS! This is a very costly repair

The contact owns a 2012 Ford Fusion. The contact stated that the while her daughter was driving approximately 30 MPH, the power steering suddenly malfunctioned and the steering wheel became difficult to turn in either direction. During the failure, no warning lights or messages were displayed. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 15V340000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 160,000.