2016 FORD FUSION Complaints

The contact owns a 2016 Ford Fusion. The contact stated that when the vehicle was started, the vehicle was idling rough with the check engine warning light illuminated. The contact stated that there was an abnormal odor inside the cabin of the vehicle. The contact drove the vehicle to an independent mechanic who diagnosed the vehicle and determined that the spark plugs needed to be replaced. The vehicle was repaired. The contact stated that the failure reoccurred, and the vehicle was returned to same independent mechanic who diagnosed the vehicle and determined that the coils needed to be replaced. The vehicle was repaired. The contact stated that later while driving approximately 60 MPH, the "engine coolant temperature high" message was displayed. The contact slowed the vehicle and drove the vehicle to another independent mechanic who diagnosed the vehicle and determined that coolant had intruded into the engine block and the engine needed to be replaced. The contact was advised by the mechanic that he had observed white smoke coming from the exhaust pipe as she was driving onto the parking lot. The independent mechanic informed the contact the failure was related to TSB: 19-2346 Coolant Intrusion in Cylinders (Engine and Engine Cooling). The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was 101,995.

Transmission is constantly jerking when engine light is on. Driver assist back up reports to return to dealership and the front just doesn't work at all.

The contact owns a 2016 Ford Fusion. The contact stated that the vehicle was taken to the dealer for several recall repairs. The contact stated that the recall repairs were performed; however, while driving at approximately 40 MPH, the check engine warning light illuminated, and the contact observed that the coolant was empty. The contact refilled the coolant, however, the failure recurred, and the contact refilled the coolant several times. The contact stated that no leak was found, however, the motor oil was an orange color. The contact stated that while driving the vehicle misfired and white smoke came out from the exhaust. The dealer was contacted. The vehicle was not repaired. The contact discovered the Technical Service Bulletin 19-2139; however, it was unknown if the contact's VIN was included. The manufacturer was made aware of the failure. The failure mileage was approximately 133,000.

I have contacted Flagship Ford Carolina in Puerto Rico in regard to processing my recall and continue to be pushed aside. For over a month now, I am told someone will call me back and never does or I am transferred and receive no response. When I call back week after week, it is the same situation over and over with someone different. One person has told me they work on this recall but have to confirm if parts are available and that someone will get back to me. It has been two weeks since. I have to ship my car back to the states in less than two weeks, and the recall is supposed to be completed. This is unacceptable. Their information is below. Flagship Ford Carolina Ford dealer in Carolina, Puerto Rico Address: Parque Escorial, Av. 65 de Infantería KM 5.3, Carolina, 00984, Puerto Rico +1 787-302-2723

Went somewhere in my car. Got out the door wouldn’t latch. Had to drive it home with a broken latch. That in itself is a safety issue! It very well could have broken while I was going down the road at 55mph. I was just lucky it didn’t. I stopped at one mechanic, he said there was a manufacturer recall, the dealership where I got the car won’t honor the recall. They are making me pay $150 diagnostic fee to look at and fix. I’m f course that doesn’t include parts and labor to fix. All that is extra. I may need to take out a loan at the bank to pay for it all.

Head gasket and block cracked and caused coolant to leak into cylinder and caused misfiring and over heating and check engine light with smoke coming out of tailpipes

The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic and a tune-up was performed. The failure reoccurred, and the vehicle was taken back to the independent mechanic where it was diagnosed with a coolant leak. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 85,000.

The engine failed completely needing full replacement @ 110,270 miles. Technical Service Bulletin 22-2322, super ceding TSB 22-2134 (attached file ford gave me) Coolant leak into cylinder 2 due to engine defect. I was getting on the highway when the car suddenly started overheating, the warning light did come on. This was roughly around [XXX], I do not recall the exact date. Then suddenly everything went back to normal. Engine temp was perfect within a second. When I got home, I checked the coolant, and it was very low. So, I replaced the coolant. The next time I started the car it barely started, and White smoke poured out the exhaust. I then parked it in the garage, and it sat. After researching what the issue was. I knew I couldn't afford a $10,000 bill. Recently I had to take a loan and brought the car in to be inspected and repaired. The engine, Turbo, Tires, and some miscellaneous work was all done at the time. It was towed in on [XXX]. The engine was serviced by Van Horn Ford of Sheboygan. Service advisor knew what the issue was before I even brought the car in just from the description. Even said he's seen a few with the same exact issue over the years. I didn't bring the car in initially because I bought it used so it didn't have a warranty and I knew I could not afford to replace it at the time. It costed about $10,074.44 plus some miscellaneous parts. I will have attached the Parts and service list. Not only did the defect ruin the engine, but also the turbo, both recommended to be replaced. This problem could have started the engine on fire if I did not catch it and stop driving the vehicle. I did end up going through all repairs by taking a loan out of my 401K to repair it. I attached both the service / parts list. as well as the Service bulletin the Ford service advisor gave me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Fusion. The contact stated while attempting to start the vehicle, he noticed white smoke coming from the rear side of the vehicle with the check engine warning light illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with fluid intrusion into the cylinder. The independent mechanic stated that the head gasket needed to be replaced however, the head gasket replacement was not a permanent solution. The independent mechanic determined that the engine needed to be replaced. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was not made aware of the failure. The manufacturer was made aware of the failure; however, the contact was referred to the NHTSA Hotline. The approximate failure mileage was 176,000.

Steering Wheel power steering no longer works. Can't turn the steering wheel. Became extremely difficult to turn before permanently parking. The 2016 Ford Fusion is currently at the dealership and they confirmed the issue. It's been inspected by a Ford Dealership Service Center. Yes, a light came on in the vehicle, but I do not remember which one. Nothing we did caused it to stop working. One day it just started jerking and catching while turning. Then it stopped working suddenly.