2012 FORD FUSION Complaints

The contact owns a 2012 Ford Fusion. The contact stated that while driving at approximately 10-15 MPH, the power steering assist failed with the "Service Advance Trac" and "Service Power Steering" messages displayed on the instrument panel. The vehicle was taken to the dealer where it was diagnosed with steering gear box failure. The dealer informed the contact that the steering gear box needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, the power steering assist failed, causing the steering wheel to be difficult to maneuver. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

The contact owns a 2012 Ford Fusion. The contact stated while attempting to exit the vehicle through the front driver’s side door, the door handle fractured. The contact was able to use the remaining part of the door handle to exit the vehicle. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 31,000. The VIN was invalid.

The contact owns a 2012 Ford Fusion. The contact stated while reversing out of the driveway, the vehicle lost power steering functionality. There was no warning light illuminated. The contact parked the vehicle. The contact became aware of NHTSA Campaign Number: 15V340000 (Steering). The vehicle was towed to the dealer who informed the contact that she needed to pay a diagnostic fee to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 140,000.

It has been 16 months since I received initial communication about the recall for my driver's side air bag. I've received no other communication regarding this recall and the NHTSA website shows that a remedy is still not available. 16 months is not a timely manner to repair an issue that in the event of airbag deployment can cause serious injury or death. Being 16 months into this process with no remedy, no communication, and no repair in sight, I want to know when Ford is going to give up and give me a new car.

Highway speeds power steering failure, no symptoms prior. Barely got off the road to safety.

Approximately three months ago the ABS system engaged due to applying my brake to avoid pedestrian crossing in front of me. After continuing to drive the brake pedal was very soft and traveled nearly to the floor of the car. The next day the system returned to normal. Several days ago, on 6/25/2022 this occurred once more when a hard brake was needed to avoid a suddenly stopped vehicle and the same problem became present with a soft petal and having to pump the pedal, my wife was the operator this time. The vehicle has not yet been inspected by any entity. I have inquired about this problem from my mechanic and also have researched the problem and see there is a recall > 19S54 also an update to the recall > EA18-002 that states my 2012 Fusion is included in the recall and will now contact the local Ford Dealership to have this concern corrected. In my research I see that is due to the ABS module sticking due to corrosion from the wrong brake fluid. I have had several close calls while operating my car, the recall states Ford advises it is safe to drive. This I strongly disagree with, particularly since my wife uses this vehicle and is not as skillful as I when it comes to mechanical issues such as this. There were no warning lights, or messages, the issue has now cleared up again and brakes are operating normally as before this incident. This vehicle is readily available for inspection on request.

While driving down the road power steering assist came on dash then lost all power to steering, and of course my car says no recalls, I’m stuck with a 17,000 dollar car I can’t fix but still have to finish paying for, I new better then to buy a [XXX] ford too. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I called Ford at Sam Galloway in Fort Myers and I told them that I have at least 5 recalls but only one is important which is the passenger air bag. I was told that they have availability for September. I asked them, why wasn’t I informed of the recall? They couldn’t answer. I need to know where should I take my car. Thank you

The contact owns a 2012 Ford Fusion. The contact stated while driving on the highway at an undisclosed speed and depressing the brake pedal, the pedal went to the floorboard. There were no warning lights illuminated. The contact was able to pull off the highway and the vehicle rolled to a stop. The vehicle was not taken to a dealer or independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 120,000.