2010 FORD FUSION Complaints

ON FREEWAY GOING 65MPH WITH CRUISE CONTROL IN PAUSE MODE. WHEN I TRIED TO ACCELERATE I HEARD A NOISE, THE WRENCH LIGHT WENT ON & I LOST ALL POWER ALTHOUGH THE MOTOR CONTINUED TO IDLE AT VERY LOW RPM. AFTER BEING TOWED, THE CAR STARTED RIGHT UP AND SEEMED FINE. TOOK IT TO FORD AND THEY FOUND NO CODES COMING UP. 3 WEEKS LATER THE EXACT SAME THING HAPPENED. FORD AGAIN SAID NO CODES. I READ ALL OF THE REPORTS ABOUT THE BAD ELECTRONIC THROTTLE BODY PROBLEMS PEOPLE WERE HAVING, I TOLD THE DEALER TO REPLACE IT EVEN IF THEY WERE NOT GOING TO PAY FOR IT. THE DEALER INSISTED HE HAD NEVER HEARD ABOUT THIS PROBLEM EVEN THOUGH I GAVE HIM 11 PAGES OF COMPLAINTS FROM THE NHTSA WEBSITE. FORD DID NOT PAY FOR THE REPAIR. THIS CAN BE A VERY DANGEROUS SAFETY ISSUE. I WAS LUCKY ENOUGH TO GET OFF TO THE SIDE OF THE FREEWAY IN TIME BEFORE GETTING HIT. THERE SHOULD BE A RECALL. *TR

DRIVING ALONG. CAR SUDDENLY SEEMED TO LOOSE POWER. I SEEMED TO KICK OUT OF GEAR AND STOPPED RESPONDING TO THE GAS PEDAL. I HAD TO COST TO A STOP. THE "WRENCH" LIGHT CAME ON WHEN THE PROBLEM STARTED, BUT AFTER I CUT THE KEY OFF AND RESTARTED THE "WRENCH" LIGHT WAS OFF AND ALL WORKED FINE. THIS HAPPENED 1 TIME THE FIRST DAY AND TWICE THE NEXT. NOTHING ELSE HAPPENED FOR 3 MORE DAYS BUT ON THE FOURTH DAY THE SAME THING HAPPENED. EACH TIME I HAD TO COAST TO A STOP. ONE TIME I WAS IN A VERY DANGEROUS SITUATION, SINCE THE COAST STOPPED IN THE MIDDLE OF A CURVE ON A VERY DARK ROAD. *TR

MY 2010 FORD FUSION HAS 65,000 MILES ON IT AND WE BOUGHT IT NEW IN OCT. 2009. SEPT 29, 2012 I WAS DRIVING DOWN THE FREEWAY WHEN IT MADE A NOISE THEN THE WRENCH LIGHT CAME ON AND THERE WAS NO POWER. I PULLED OVER AND THE CAR DIED THEN I RESTARTED IT AND IT DROVE FINE THE REST OF THE 30 MILE TRIP. SINCE THEN ALMOST EVERY TIME IT'S DRIVEN IT DOES THE SAME THING AND IT DOESN'T SEEM TO BE AT ANY PARTICULAR SPEED OR MATTER HOW LONG IT'S BEEN DRIVEN WHEN IT HAPPENS. I'M VERY CONCERNED THAT IT WILL CAUSE AN ACCIDENT BECAUSE SOMETIMES WHEN IT HAS HAPPENED I'VE HAD A HARD TIME FINDING A PLACE TO PULL OVER. I EVEN TRIED PUTTING IT IN NEUTRAL AND SHUTTING IT OFF THEN RESTARTING IT AND THE ONLY WAY IT WILL RESUME POWER IS BY PULLING OVER AND SHUTTING IT OFF THEN RESTARTING IT. I'VE CALLED FORD CUSTOMER SERVICE AND WAS TOLD TO GET IT CHECKED OUT AS SOON AS POSSIBLE. TODAY I'M PICKING IT UP FROM THE DEALERSHIP AFTER 2 DAYS AND THE MECHANIC CANNOT DUPLICATE THE PROBLEM AND THERE IS NO CODE SHOWING THAT THE WRENCH LIGHT CAME ON. LUCKILY THE DEALERSHIP ISN'T CHARGING ME FOR CHECKING IT OUT BUT FORD CUSTOMER SERVICE TOLD THEM THAT IF THERE IS A PROBLEM THEY WON'T TAKE CARE OF IT BECAUSE THE CAR ISN'T UNDER WARRANTY ANYMORE. AFTER READING ALL THE POSTS FROM PEOPLE WITH 2010 FORD FUSIONS HAVING THE SAME PROBLEM I AM VERY UPSET WITH FORD FOR NOT DOING ANYTHING ABOUT THIS. I'M SURPRISED THERE HASN'T BEEN ANY SERIOUS ACCIDENTS AND IS THAT WHAT ITS GOING TO TAKE FOR THEM TO RECALL THE PROBLEM. MY FUSION EVEN DID IT ON THE WAY TO GET IT CHECKED OUT, BUT I WAS TOO FAR TO NOT RESTART IT, SO ON MY WAY HOME IF IT DOES IT I WON'T RESTART IT, BUT HAVE IT TOWED RIGHT BACK TO THE SERVICE DEPARTMENT. FROM WHAT I'VE BEEN READING THE ONLY WAY THEY CAN GET A CODE TO SHOW UP IS WHEN THE WRENCH LIGHT IS ON. I AM REALLY STARTING TO DISLIKE FORD, BECAUSE THEY OBVIOUSLY DON'T CARE ABOUT THEIR CUSTOMERS. *TR

I WAS DRIVING ABOUT 70MPH WHEN I REALIZED, THE GAS PEDAL WASN'T WORKING. THERE WAS NO ACCELERATION THEN THE CAR STARTING KNOCKING LIKE IT WAS OUT OF GAS SO I COASTED OVER TO THE SIDE OF THE ROAD. I TURNED THE CAR OFF, WAITED ABOUT 5 MINS AND TRIED TO START THE CAR. IT STARTED UP FINE AND DROVE FINE THE REST OF THE WAY HOME. A FEW DAYS LATER, I WAS TURNING AT A LIGHT AND IT THE ACCELERATION STOPPED AGAIN. FORTUNATELY, THERE WAS A MEDIAN FOR TURN LANES THAT I COATED IN TO. OTHERWISE, THIS COULD HAVE BEEN AN ACCIDENT. I TOOK THE CAR IN TO FORD, THEY REPLACED THE THROTTLE BODY AND MOTOR ASSEMBLY. IT TOOK SEVERAL DAYS BECAUSE I WAS TOLD THAT THE PART WAS ON BACK ORDER AND THAT FORD HAD CHANGED MANUFACTURERS. THIS MADE ME WONDER WHY WAS THE PART ON BACK ORDER - IT SEEMED LIKE SUCH AN ODD THING TO HAPPEN ON A FAIRLY NEW CAR AND WHY WOULD FORD HAVE CHANGED MANUFACTURERS. I GOOGLED MY YEAR AND MODEL AND DISCUSSED THIS SAME THING HAS HAPPENED TO A LOT OF PEOPLE. MY SON STARTED DRIVING A COUPLE OF MONTHS AGO AND THANK GOODNESS THIS HAPPENED WITH ME IN THE CAR AND NOT AN INEXPERIENCED DRIVER. WITH THE CAR SUDDENLY DYING AND NO GAS, THIS PRESENTS WITH A VERY DANGEROUS SITUATION DEPENDING ON THE ROAD AND TRAFFIC YOU MAY BE IN. I THINK FORD NEEDS TO RECALL THIS AND MAKE REPAIRS BEFORE SOMEONE IS INJURED OR KILLED. *TR

POWER STEERING WENT OUT. SERVICE POWER STEERING MSG ALONG WITH SERVICE ADVANCETRAC MSG CAME UP ON DASH. TOOK CAR TO DEALER NEXT MORNING( SATURDAY 10/6/2012) STEERING STILL NOT WORKING AND SERVICE MESSAGES STILL ON DASH. SERVICE WRITER MOVED CAR LATER THAT DAY BECAUSE THEY DID NOT HAVE A TECHNICIAN LOOK AT IT. HE STATED WHEN HE MOVED THE CAR THE STEERING WAS NOT WORKING(PROBLEM EXISTED) . CAR SAT AT DEALER UNTIL MONDAY 10/8 THEY CALLED AND SAID IT WAS WORKING PROPERLY AND THEY COULD NOT FIND A PROBLEM...THEY WOULD DRIVE IT AND SEE IF THEY COULD REPLICATE THE PROBLEM. IT IS NOW WEDNESDAY 10/10 AND THEY SAY THEY HAVE NOT BEEN ABLE TO DUPLICATE THE STEERING PROBLEM. THEY DON'T KNOW HOW TO HELP ME.....SERVICE MANAGER SAID FORD WILL NOT LET THEM REPLACE PARTS ON A TRIAL AND ERROR BASIS.... BEFORE THEY CAN REPLACE A PART THEY MUST BE ABLE TO CONFIRM IT IS BAD.....THIS IS VERY DANGEROUS. THE CAR CANNOT BE DRIVEN SAFELY IF THIS HAPPENS AGAIN. *TR

WHILE DRIVING AT A LOW SPEED (10-35 MPH) THE CAR QUICKLY GAINS SPEED (THE RPM DOES NOT INCREASE) AND THEN SLOWS DOWN AGAIN AND IT FEELS LIKE THE GEARS SHIFT DOWN ALTHOUGH IT DOESN'T SEEM POSSIBLE. THE GAS PEDAL STOPS WORKING AND A WRENCH SHOWS ON THE DASH BOARD, THE CAR SLOWLY DECREASES IN SPEED. AS I COME TO A STOP THE CAR JUMPS AND LURCHES VIOLENTLY. I TURN THE CAR OFF, WAIT A FEW MINUTES AND TURN THE CAR BACK ON. THE WRENCH GOES AWAY HOWEVER AFTER THIS HAPPENS 5 MORE TIME THE ENGINE LIGHT COMES ON. THIS HAPPENS INTERMITTENTLY. I READ IN THE FORUM PEOPLE DESCRIBING ISSUES SIMILAR AND EXACTLY THAT SAME AS MINE AND IT SEEMED AS THOU IT WAS THE THROTTLE BODY. COULD NOT AFFORD THE PART SO I WAITED AND IT WENT AWAY. THIS STOPPED FOR ROUGHLY 5 MONTHS AND THEN STARTS AGAIN (OCT 2012). NOW IT HAPPENS AT ANY SPEED. VERY, VERY DANGEROUS! I SPOKE TO A MECHANIC AT A LOCAL FORD DEALERSHIP WHO SAID THAT HE IS NOT AWARE OF ANY ISSUES SIMILAR TO MINE.....I FIND IT A LITTLE HARD TO BELIEVE THAT I AM THE ONLY PERSON IN MY AREA WITH THIS PROBLEM. I SUGGESTED HE LOOK AT THE FORUM. I HAVE 3 CHILDREN AND CANNOT BELIEVE THAT THE POWERS THAT BE AT FORD HAVE NO CONCERN FOR OUR SAFETY, THE SAFETY OF OTHER DRIVERS ON THE ROAD, THEIR REPUTATION AND REFUSE TO STAND BEHIND A PRODUCT THAT REPORTEDLY WON SAFETY AWARDS. VERY UNFORTUNATE. I HOPE THE THOUSANDS OF POSTINGS ON THE MULTITUDE OF FORUMS REACHES SOMEONE AT FORD (BEFORE SOMEONE IS KILLED) WHO HAS A CONSCIENCE AND IS CONCERNED ABOUT THE SAFETY OF THOSE WHO STILL BELIEVE IN BUYING AMERICAN. THIS IGNORED, DANGEROUS ISSUE AND THE FORD ATTITUDE OF NOT CARING WILL MAKE ANYONE NEVER PURCHASE A FORD PRODUCT AGAIN. I HAVE OWNED 3 DIFFERENT MODELS AND HAVE HAD ISSUES WITH ALL 3. *TR

AFTER PULLING ONTO A HIGHWAY MY FORD FUSION BEGAN TO JERK AND LOSE ACCELERATION. WHAT A HORRIBLE FEELING AT 6AM...IN THE DARK......WITH A HIGHWAY FULL OF SEMI TRUCKS WONDERING IF YOU CAN GET OFF THE ROAD BEFORE YOU ARE HIT! I PULLED OFF THE SIDE OF THE ROAD AND NOTICE MY WRENCH LIGHT WAS ON. I PUSHED THE GAS PEDAL AND THERE WAS NO CHANGE IN THE RPM'S. IT WAS LIKE THE ENGINE WAS DEAD BUT STILL RUNNING. AFTER TURNING THE CAR OFF AND ON THREE TIMES THE WRENCH LIGHT WENT OUT AND I DROVE STRAIGHT TO THE FORD DEALERSHIP. A FEW HOURS LATER THEY CALLED AND TOLD ME THAT THE THROTTLE BODY NEEDED TO BE REPLACED. OF COURSE THIS PART WOULD NOT BE COVERED BY MY 100,000 CERTIFIED PRE-OWNED WARRANTY!! AND ON TOP OF THAT THE DEALERSHIP CHARGED ME A $157.00 DIAGNOSTIC FEE....LIKE FORD DOESN'T KNOW THEY HAVE AN ISSUE. *TR

WHILE DRIVING MY 2010 3.0 FORD FUSION ON SECONDARY ROADS, THE CAR SUDDENLY LOST POWER. AFTER 5 MINUTES, IT COULD BE RESTARTED AND DRIVEN BUT AFTER APPROXIMATELY 30 SECONDS, IT WOULD LOSE POWER AGAIN AND COAST TO A STOP. IT STRANDED MY WIFE AND DAUGHTER UNTIL TOWED TO A DEALER. THE DEALER DIAGNOSED A BAD THROTTLE BODY, AND CHARGED APPROXIMATELY $700.00 TO REPLACE THE PART AND PERFORM A RECOMMENDED FUEL SYSTEM CLEANING. REPEATED EMAIL TO FORD CUSTOMER SERVICE RESULTED IN A DENIAL OF RESPONSIBILITY BECAUSE THEY WERE UNDER NO WARRANTY OR RECALL OBLIGATION. I SPOKE WITH A SERVICE WRITER WHO TOLD ME THAT THIS PROBLEM APPEARED TO BE CONSISTENT FOR FUSIONS. *TR

THE INTERIOR DOOR HANDLE ON THE DRIVERS SIDE DOOR (AND OTHER DOORS AS I HAVE READ), BREAKS AT THE POINT OF CONTACT WITH THE SPRING RELEASE. ONCE THE HANDLE HAS BROKEN THE DOOR CANNOT BE OPENED FROM THE INSIDE. OCCUPANTS MUST ROLL DOWN A WINDOW AND OPEN THE DOOR FROM THE OUTSIDE, EFFECTIVELY TRAPPING THE OCCUPANT INSIDE THE VEHICLE SHOULD THE WINDOWS NOT ROLL DOWN. *TR

MY 2010 FORD FUSION HAS A POWER SUNROOF AND ONE DAY, WHEN I TRIED TO CLOSE THE SUNROOF, IT WOULD NOT CLOSE ALL THE WAY. AFTER INSPECTION, I VERIFIED THAT A PIECE OF PLASTIC HAD BROKEN OFF THE SUNROOF RAIL THAT IS CRITICAL TO PUSHING DOWN THE AUTOMATIC WIND DEFLECTOR. THE WIND DEFLECTOR STAYS UP AND THE SUNROOF RUNS INTO IT DIRECTLY, PREVENTING IT FROM CLOSING PROPERLY. AFTER DETAILED INSPECTION, THERE ARE SEVERAL CRACKS IN THE ROOF RAIL PLASTIC AND MUST BE REPLACED ENTIRELY. THIS REPAIR WILL COST MORE THAN $1,000 AND I HAVE NOT EVEN REACHED 70,000 MILES YET. I ALSO HARDLY EVER USE THE SUNROOF. *TR