2010 FORD FUSION Complaints

MY DRIVERS SEAT FEATURES ALL POWER CONTROLS. THE INCIDENT IS THAT MY DRIVERS SEAT LOST CONTROL OF THE UP AND DOWN MOTION. WHEN YOU PRESS THE BUTTON ON THE SEAT TO MOVE THE LOWER SECTION OF THE SEAT UP OR DOWN, IT MAKES NOISE (LIKE THE MOTOR IS OPERATING) BUT THE SEAT DOES NOTHING. AFTER CAREFUL INSPECTION, I FOUND OUT THAT FORD USES PLASTIC GEARS UNDER THE SEAT AND ONE OF THE PLASTIC GEARS HAS A BROKEN TOOTH. THIS CAUSES THE SEAT MOTOR TO RUN BUT NOT ACTUALLY TURN THE GEAR TO MOVE THE SEAT IN EITHER DIRECTION. THIS GEAR SET IS NOT REPLACEABLE OR SERVICEABLE AND THE OWNER MUST EITHER REPLACE THE BOTTOM RAILS OF THE SEAT OR PURCHASE AN ENTIRELY NEW SEAT - BOTH ARE COSTLY REPAIRS FOR NOT EVEN HAVING 70,000 MILES ON THE VEHICLE AT THAT TIME. *TR

75 WHILE DRIVING AT HIGHWAY SPEED CAR WOULD STOP BEING RESPONSIVE TO THE ACCELERATOR PEDAL BEING DEPRESSED. THE CAR WOULD GO INTO LIMP MODE AND SHAKE VIOLENTLY. THE OBD SYSTEM'S & THE WRENCH(POWERTRAIN LIGHT BECAME ILLUMINATED . I PROCEEDED TO PULL OFF ON TO THE SHOULDER OF THE ROAD AND TURNED THE CAR OFF. LIGHTS RESET AND CAR WOULD RUN OKAY. THIS OCCURRED 12 TIMES PRIOR TO THE OBD CODES COULD BE DETERMINED. CODE P2111 AND VARIOUS RELATED CODES. THROTTLE BODY STUCK OPEN. THIS PROBLEM COULD POTENTIALLY HAVE CAUSED A FATAL COLLISION IN HEAVY TRAFFIC. *TR

THIS IS MY SECOND COMPLAINT IN AS MANY DAYS - ABOUT THE EXACT SAME PROBLEM. THIS INCIDENT HAPPENED TWO DAYS AFTER THE FIRST ONE. TRAVELING ON A CITY STREET APPROXIMATELY 15-20 MPH AND THE CAR SUDDENLY LOSES ALL ACCELERATION AND THE WRENCH LIGHT APPEARS. I WAS ABLE TO PUTTER TO THE SIDE OF THE ROAD AND SHUT THE CAR OFF. WHEN I RESTARTED IT, IT RAN FINE. IT GOES TO THE DEALER TODAY FOR INSPECTION, WHERE I SUSPECT I'LL GET THE SAME RESPONSE THAT MOST EVERY ONE ELSE GETS - THAT THE PROBLEM COULDN'T BE RE-PRODUCED. WHAT WILL IT TAKE TO GET A RECALL FROM FORD ABOUT THE DEFECT IN THEIR DESIGN? FATAL ACCIDENTS?? THAT'S A PRETTY HIGH PRICE TO PAY BEFORE THEY'RE FORCED TO CORRECT THEIR PRODUCT. *TR

TRAVELING ON THE STREET AT ABOUT 40 MPH, CAR SHUDDERED TO A STOP. ENGINE LIGHT CAME ON. HAD CAR TOWED HOME. CAR STARTED THE NEXT DAY. CAREFULLY DROVE THE CAR TO THE FORD DEALER. THEY REPLACED THE THROTTLE BODY. THE THROTTLE BODY SHOULD NOT BE FAILING AT 60000 MILES. THIS SHOULD BE A RECALL. *TR

ON OCTOBER 4, 2012, I WAS DRIVING MY 2010 FORD FUSION AROUND 40 M.P.H. ON A FOUR LANE STREET WHEN THE POWER STEERING FAILED/LOCKED FOR NO REASON. THE ELECTRONIC DISPLAY SAID "POWER STEERING ASSIST FAULT. SERVICE ADVANCETRAC" I DROVE STRAIGHT FOR 5 MILES AND KNEW THERE WAS A DEALER ON THE LEFT SIDE AND MANAGED A WIDE LEFT TURN INTO THE DEALERSHIP. WHEN I WAITED FOR THE REPRESENTATIVE TO COME TO MY CAR, I TURNED OFF THE ENGINE. I EXPLAINED WHAT HAPPENED AND HE ASKED TO SEE THE DISPLAY. I TURNED THE CAR BACK ON, THE DISPLAY WAS GONE AND THE POWER STEERING WAS BACK ON. I LEFT THE DEALER AND WENT ON-LINE AND FOUND NUMEROUS COMPLAINTS ABOUT THE SAME PROBLEM. I ALSO LEARNED THAT IT IS USELESS TO TAKE THE CAR TO FORD FOR SERVICE BECAUSE DEALERS CLAIM THAT THE COMPUTER IS NOT SHOWING A DIAGNOSTIC CODE AND THEY NEED TO "REPLICATE THE PROBLEM" (WHICH IS HIGHLY UNLIKELY THAT IT WILL HAPPEN WHILE AT THE DEALER). I ALSO LEARNED THAT IT HAS HAPPENED TO SOME CUSTOMERS MANY TIMES AND THERE IS NO WARNING OR REASON WHY THE PS SUDDENLY FAILS. FURTHER, IT APPEARS THAT DEALERS HAVE NO IDEA HOW TO CORRECT THE PROBLEM. IT IS A SAFETY ISSUE. IT IS DANGEROUS, ESPECIALLY IF IT FAILS WHEN TRYING TO MAKE A TURN. I WENT BACK TO THE DEALER AND WAS TOLD THAT THEY NEVER HEARD OF THIS ISSUE AND IT COULD BE ANYTHING. I THEN CALLED CORPORATE HEADQUARTERS FOR FORD AND FILED A COMPLAINT. I WAS TOLD THAT THEY WOULD GET BACK TO ME TODAY, OCTOBER 5, 2012. I HAVE HEARD NOTHING. THIS NEEDS TO BE INVESTIGATED IMMEDIATELY. I CANNOT AFFORD TO BUY A NEW CAR. I ALSO CANNOT IN GOOD CONSCIENCE SELL MY CAR WITH THIS DANGEROUS DEFECT. I FEEL THAT FORD IS FORCING ME TO DRIVE AN UNSAFE CAR AND I AM EXTREMELY SCARED THAT THE PS WILL GO OUT AGAIN IN A SITUATION THAT WILL CAUSE ME TO CRASH OR WORSE. *TR THE CONSUMER STATED THE DEALER REPLACED THE STEERING RACK. THE CONSUMER STATED THE POWER STEERING HAS NOT FAILED SINCE. HOWEVER, THE VEHICLE SEEMED TO STEER HARD AND WOULD PULL TO THE LEFT OR RIGHT WHEN BRAKING. ALSO, A SEAL FROM THE TRANSMI

I OWN A 2010 FORD FUSION WITH 19000 MILES. I HAVEN'T EVEN HAD IT A MONTH YET. IT IS A CERTIFIED PRE-OWNED VEHICLE. DRIVING HOME FROM WORK YESTERDAY, I STOPPED IN A LINE OF TRAFFIC AT A RED LIGHT. THE LIGHT TURNED GREEN AND I ACCELERATED. DURING ACCELERATION, THE CAR JERKED THEN LOST ALL FORWARD MOMENTUM AND "PUTTERED". I WAS ABLE TO "PUTTER" TO THE SIDE OF THE ROAD OUT OF TRAFFIC. I PUT IT IN PARK AND NOTICED THAT THE WRENCH LIGHT WAS LIT UP, SO I PULLED OUT THE OWNER'S MANUAL TO SEE WHAT IT MEANT...POWERTRAIN. I TURNED THE CAR OFF FOR ABOUT 5 MINUTES THEN RESTARTED IT WITH NO OTHER INCIDENTS ON MY WAY HOME. THANK GOD I WASN'T IN ANY HEAVIER TRAFFIC OR MULTIPLE LANES! FROM WHAT I'VE BEEN READING, SOME PEOPLE HAVE LOST ACCELERATION GOING 50+ MPH IN INTERSTATE/HIGHWAY TRAFFIC! IF THIS PROBLEM ISN'T ADDRESSED, AND SOON, SOMEONE WILL BE SERIOUSLY INJURED OR WORSE DUE TO A DEFECT IN FORD'S DESIGN. *TR

AT 11:45 PM, I WAS TRAVELING WEST ON I-64, AT 68 MPH, WHEN MY CAR QUICKLY DECELERATED. DESPITE MY APPLYING MORE GAS, MY CAR CONTINUED TO LOSE POWER RAPIDLY AND BEGAN SHUDDERING. IT WAS THEN THAT THE "WRENCH" WARNING LIGHT CAME ON. I IMMEDIATELY PULLED OVER TO THE SIDE OF THE ROAD, TURNED MY VEHICLE OFF AND PUT MY HAZARD LIGHTS ON. I WAITED FOR A 5 MINUTES BEFORE STARTING THE CAR AGAIN. THE CAR STARTED ROUGHLY BUT DID NOT HAVE ANY POWER AND COULD/WOULD NOT ACCELERATE. IT WAS AT THIS TIME THAT BOTH THE WRENCH AND ENGINE WARNING LIGHTS CAME ON. AGAIN I TURNED OFF THE CAR AND WAITED. AFTER ANOTHER 10-15 MINUTES, I TURNED THE CAR ON AGAIN. THIS TIME IT STARTED WITHOUT INCIDENT. THE WRENCH WARNING LIGHT DID NOT COME BACK ON BUT THE ENGINE LIGHT REMAINED ON. I KEPT MY HAZARD LIGHTS ON AND REMAINED IN THE BREAKDOWN LANE WHILE I DROVE APPROXIMATELY 5 MILES TO THE CLOSEST EXIT OFF THE INTERSTATE WHERE I PROMPTLY PARKED MY CAR. *TR

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE ENTERING THE VEHICLE THE INTERIOR DRIVERS SIDE DOOR HANDLE DETACHED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE DOOR HANDLE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 50,000.

WRENCH LIGHT COMES ON, CAR KICKS OUT OF GEAR INTO IDLE MODE, WILL NOT ACCELERATE, SHAKES VIOLENTLY. I WAS ABLE TO COAST TO SIDE OF ROAD AND TURN OFF ENGINE. RESTARTED ENGINE WITH LONGER THAN NORMAL CRANKING TIME. GEAR CHANGES (AUTOMATIC) CONTINUES TO BE SLUGGISH AND HAPPENS AT HIGHWAY AND CITY SPEEDS. *TR

THROTTLE BODY MALFUNCTIONS WHILE CAR IS AT SPEED. THE "WRENCH" LIGHT APPEARS ON THE DISPLAY AND THEN THE CAR LOSES POWER AND BEGINS TO SHUDDER. TURNING THE CAR OFF AND RESTARTING IT RESETS THE DISPLAY AND STARTS FINE. PROBLEM IS INTERMITTENT BUT DANGEROUS AS THE CAR STOPS WORKING WHILE THE CAR IS GOING ANYWHERE FROM 25 TO 45 MPH. *TR