2010 FORD FUSION Complaints

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING 25 MPH, THE SERVICE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE POWER STEERING SEIZED. THE CONTACT ATTEMPTED TO REGAIN CONTROL OF THE STEERING WHEEL, BUT WAS UNSUCCESSFUL. THE DEALER (BEECHMONT FORD 600 OHIO PIKE, CINCINNATI, OH 45245 (513)-752-6611) WAS CONTACTED TO SCHEDULE A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.

THERE HAS BEEN AN INVESTIGATION ON THIS COMPLAINT BUT IT NOT UNDER MY VIN NUMBER. MY CAR IS SHAKING CAUSING VIBRATION WHEN I'M DRIVING. THE TIRE SEEMS IF IT'S GOING TO FALL OFF THE CAR AS I'M DRIVING. THERE IS NO LIGHT INDICATING THERE IS SOMETHING WRONG. IT DOES NOT PICK UP SPEED I WOULD HAVE TO PUT MY FOOT ALL THE WAY TO THE FLOOR FOR IT TO REALLY GO ANYWHERE. I'M ON THE HIGHWAY EVERYDAY GOING TO WORK. I HOPE ONE OF THESE DAYS NOTHING HAPPENS TO ME OR MY FAMILY BECAUSE FORD WON'T JUST TAKE A LOOK AT THE CAR WHEN I'M CALLING THEM TELLING THEM THAT IT'S THE SAME PROBLEM THE RECALL EXPLAINS WHAT THE PROBLEMS ARE. RECALL #11V57400

AFTER REPLACING FRONT AND BACK BRAKES AND MASTER CYLINDER, CONTINUE TO HAVE THE PROBLEM OF "SOFT" BRAKES. I HAVE TO PUSH ALL THE WAY DOWN TO STOP AND DOES NOT STOP ON TIME.

ON SEPTEMBER 28TH, 2018 AT APPROXIMATELY 06:00 A.M. AS I WAS DRIVING TO WORK THE POWER STEERING, WITHOUT WARNING, FAILED AND A "SERVICE POWER STEERING NOW" DISPLAY READ IN ON THE DASHBOARD. THERE WAS NO FAULTY PERFORMANCE OF THE POWER STEERING PRIOR TO THIS AND NO INDICATION IT WAS IN NEED OF REPAIR. THE FAULT OCCURRED SUDDENLY AND WITHOUT WARNING, ALMOST CAUSING ME TO HIT ANOTHER CAR AS I WAS MAKING A RIGHT TURN FROM A SMALL RURAL HIGHWAY ONTO A SIDE STREET IN A RESIDENTIAL NEIGHBORHOOD. IT HAS BEEN THIS WAY SINCE THAT TIME. THIS IS A KNOWN ISSUE FROM THE 2010 MODEL FUSION THAT FORD NEEDS TO ADDRESS.

67 YEAR OLD FEMALE DROVE TO DOCTORS OFFICE, PARKED AND WENT INSIDE. NO PROBLEMS AT ALL. WHEN SHE TRIED TO LEAVE THE POWER STEERING NOTIFICATION CAME ON AND SHE COULD NOT TURN THE STEERING WHEEL. SHE NEEDED ASSISTANCE GETTING THE CAR HOME. DEALERSHIP. WAS CONTACTED AND WITHOUT SEEING THE VEHICLE QUOTED A PRICE OF REPAIR TO BE $1800+. THE PROBLEM APPEARS TO BE THE SAME AS THE ONE FORCING THE RECALL OF THE 2011 MODEL FUSION. IT WAS WRITTEN THAT A RESET CODE IN THE ELECTRONIC CONTROL UNIT BOX COULD SOLVE THE PROBLEM. IF FORD KNOWS THE PROBLEM IS DANGERIOUS A RECALL OF THE 2010 FUSION SHOULD HAVE BEEN DONE TWO YEARS AGO. ALSO HAVE A VIN # PROBLEM. I ENTERED THE NUMBER AS WRITTEN ON REGISTRATION AND WAS TOLD IT WAS NOT VALID. WENT TO CAR FOUND THE EXACT SAME VIN AND AGAIN IT SAID IT WAS NOT VALID. YOU CAN RUN MY LICENSE PLATE AND IT COMES BACK ON THE RIGHT VEHICLE. AGAIN, CAR WAS FINE WHEN PARKED, BUT PROBLEM OCCURRED WHEN STARTED AND ATTEMPTING TO BACK UP. IF IT WENT OUT AT NORMAL SPEED ON THE COUNTY ROAD TO MY HOME SHE COULD WELL HAVE GONE OVER AN EMBANKMENT.

TOOK MY CAR IN FOR THE FUEL TANK RECALL. THE DEALER REPLACED THE PURGE VALVE AND SAID THEY INSPECTED MY TANK, WHICH WAS GOOD. I WAS NOT ABLE TO FILL MY TANK FULL UNTIL 5 WEEKS LATER AND WHEN I DID I WENT STRAIGHT HOME AND SMELLED GAS VERY STRONGLY. MY CAR WAS PARKED FOR ABOUT AN HOUR AND A HALF WHEN I NOTICED A HUGE PUDDLE UNDER IT WHICH TURNED OUT TO BE GAS. IT LEAKED A QUARTER TANK OUT! I IMMEDIATELY CALLED THE DEALER AND THEY TOLD ME THEY COULDN'T GET ME IN UNTIL THURSDAY, THIS WAS MONDAY. THE CAR SAT UNTIL THEN. I DROVE IT TO THE DEALER THURSDAY. THEY SUBMITTED PAPER WORK AND PICTURES TO FORD. FRIDAY THEY HEARD BACK FROM FORD STATING THEY NEEDED TO DROP THE TANK TO TAKE BETTER PICTURES. THE DEALERSHIP WAS NOT ABLE TO DO THIS UNTIL MONDAY. MONDAY CAME, TUESDAY STILL NO WORD, AND FINALLY ON WEDNESDAY I GET WORD SAYING THAT FORD DENIED THE RECALL AND ARE NOT PAYING FOR IT. THE WHOLE POINT OF THE RECALL WAS THAT THE PURGE VALVE IN THE CANISTER WAS BUILDING UP PRESSURE AND CRACKING TANKS. BUT THEY DENIED IT. I CALLED FORD'S CUSTOMER LINE AND WAS CONNECTED TO A VERY RUDE MAN NAMED RYAN WHO ACTED LIKE I KNOW ABSOLUTELY NOTHING ABOUT CARS WHEN IN FACT I HAVE WORKED ON (SPECIFICALLY FORD) CARS FOR OVER 20 YEARS. HE REFUSED TO LET ME SPEAK TO A SUPERVISOR AND THEN PROCEEDED TO TELL ME THAT THE SUPERVISOR WOULD TELL ME THE SAME AS HE DID. I AM VERY UPSET. MY CAR IS NOT FIXED FROM THE RECALL AND THEY WANT ME TO PAY $1000 FOR A NEW TANK THAT CRACKED AT THE SEAL FROM THEIR FAULTY PART.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V793000 (FUEL SYSTEM, GASOLINE) AND 16V384000 (AIR BAGS). THE CONTACT CALLED TOWNE FORD OF REDWOOD CITY AT 650-366-5744 (LOCATED AT 1601 EL CAMINO REAL, REDWOOD CITY, CA 94063) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT FOR 15V793000 (FUEL SYSTEM, GASOLINE) AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR 16V384000 (AIR BAGS).

TL* THE CONTACT OWNS A 2010 FORD FUSION. AFTER THE CONTACT STARTED THE IGNITION, THE SERVICE POWER STEERING AND SERVICE ADVANCETRAC INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE POWER STEERING ALSO SEIZED. THE VEHICLE HAD NOT YET BEEN TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

CAR HAS POWER STEERING ASSIST FAULT AND IS MANUAL STEERING NOW. DRIVER IS ALMOST 80 AND CAN NOT DRIVE NOW DUE TO THIS. TOO HARD TO TURN WHEEL. EITHER HE DRIVES OR A WOMAN WITH A CHILD DRIVES IT. EITHER WAY IT IS DANGEROUS BECAUSE IT IS TOO HARD TO STEER. FAULT HAS COME UP NUMEROUS TIMES BUT WOULD GO AWAY BY RESTARTING THE CAR BUT WILL NOT GO AWAY THIS TIME. MULTIPLE YEARS OF THIS MODEL HAVE BEEN RECALLED DUE TO THIS ISSUE BUT THIS YEAR OF THE SAME CAR WITH THE SAME POWER STEERING ASSIST FAULT HAS NOT BEEN RECALLED. DEALER WANTS TO CHARGE 1800.00 TO REPAIR WHEN THIS YEAR SHOULD HAVE BEEN RECALLED TOO SINCE IT IS THE SAME ISSUE THAT CAUSED A RECALL FOR OTHER YEARS OF THE SAME CAR. THE POWER STEERING ASSIST FAULT HAS ALWAYS COME UP WHEN DRIVING THE VEHICLE WHICH IS DANGEROUS

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING APPROXIMATELY 30 MPH, THE STEERING LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO FORD OF HOOPESTON (217-283-7729, LOCATED AT 623 S DIXIE HWY, HOOPESTON, IL 60942) WHERE THE TECHNICIAN REPLACED THE STEERING GEAR ASSEMBLY AND REPROGRAMMED THE STEERING GEAR CONTROL MODULE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 115,599. *TT*JB