2012 FORD FUSION Complaints

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 25 MPH, the power steering sensor warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving 25 MPH, the power steering assist failed as the “power steering assist fault, service now” warning message appeared on the instrument panel. The contact stated that excessive force was needed to steer the vehicle due to the failure. The contact discovered that there was a Customer Satisfaction Program for the power steering associated with the vehicle. The dealer and the manufacturer were notified of the issue and informed the contact that the vehicle no longer qualified under the Customer Satisfaction Program. The vehicle was not repaired. The failure mileage was approximately 75,000.

The electrical power steering control system in my car failed, without which steering at low speeds and especially parking is more difficult. The problem was confirmed and assessed by a dealer during other repairs, but no other parties. When the incident occurred, it failed with no warning at car startup. The next car startup the power steering returned for about 2-3 weeks before going out again for good, again with no obvious warning after a startup. Seems to be the same or a similar issue described in campaign 15V340000 that applies to 2012 Ford Fusions, but evidently my VIN number appears to have been excluded from that recall according to Ford.

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 35 MPH, the vehicle lost power steering functionality. The power steering assist fault warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 153,000.

The contact owns a 2012 Ford Fusion. The contact stated that while the vehicle was parked, the vehicle lost power steering functionality. The power steering assist fault warning light was illuminated. The vehicle was taken to the local dealer and diagnosed the vehicle with steering rack failure. The vehicle was not repaired. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering). The approximate failure mileage was 65,000.

Power Steering Assist Fault and Service Advancetrack error codes appear on the digital dash display. Power steering does not work. The Ford dealership the vehicle was bought at and is serviced at allowed me to drive out of the lot in the car's current state because the vehicle is 7 months out of the extended warranty 10-year recall.

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 40 MPH, the power steering became inoperable and the vehicle stalled. The vehicle failed to restart. The vehicle was towed to an independent mechanic and diagnosed with transmission failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 60,000. The VIN was not available.

While driving my car I received a warning "service power steering now" and subsequently "service advancetrac". Then my power steering did not function, and the car was extremely hard to steer. In doing research, some Fusions were covered under warranty/recall 15v34000, and/or 15s18. I have been informed that my vehicle is not covered. My car has approximately 72,000 miles and has been well maintained, garaged, with no serious accidents. I suspect that Ford does not want to extend replacement costs on a ten year old car and the problem is more extensive than they have acknowledged.

The contact owns a 2012 Ford Fusion. The contact stated while leaving a parking spot, the steering wheel seized and the electronic steering assist warning light was illuminated. The contact stated he turned off and restarted the vehicle to reset the electrical system and continue driving to his destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the steering gearbox to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 99,800.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at various speeds, the steering wheel would intermittently lock without warning. Initially, the power steering would resume normal operation after restarting the vehicle; however, on the latest occurrence, the power steering failed to correct itself upon restart. After months of not being driven, the contact had the vehicle towed to a dealer where they informed her that her vehicle was not under warranty or recall and she was given an estimate for the repair. The manufacturer was also notified of the failure and referred the contact to the NHTSA. The vehicle had yet to be repaired. The failure mileage was unknown.