2012 FORD FUSION Complaints

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 45 MPH, the vehicle stalled. There were no warning lights illuminated. The vehicle was towed to the residence and then to the local mechanic and was diagnosed with power steering failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 171,676.

Steering wheel will not turn. The dash says "Power steering assist fault. Was not driving when this happened. When I stopped driving last night it was driving perfect, no problems. Went to drive the the next morning and that's when I noticed this problem.

The contact owns a 2012 Ford Fusion. The contact stated while starting the vehicle, she attempted to open the front driver’s side door but it failed to open. The contact stated no warning light was illuminated. The contact stated that she opened the front driver’s side window and was able to reach the door handle to open the door. The contact took the vehicle to the local dealer, where it was diagnosed with needing the front driver’s side door latch to be replaced. The vehicle was repaired but continued to experience the failure with the driver’s side and both the front and rear passenger’s side door latches. The contact took the vehicle back to local dealer and had all 3 door latches replaced. The vehicle was repaired but experienced the failure for a third time on the front driver side door latch. The contact took the vehicle back to local dealer and had the front driver’s side door latch repaired. The vehicle was repaired but the failure persisted. The manufacturer had been informed of the failure. The failure mileage was approximately 35,000.

Air Bag Recall has been unfixed since car was made in 2012. The recall was First started on March of 2021. I need to know my rights if the remedy is never made. The 1st issue is I don't feel safe driving vehicle and I can't get out into another vehicle which I understand is my issue but if Ford doesn't care about my safety why should I care what is technically owed to me. I didn't make a vehicle that could kill someone because of sup standard parts. 2 issue is I don't to get into an accident but if I do and survive my car Insurance would total set car because they can't as a company put a part on to a vehicle knowing that the Air Bag is still faulty. I do have gap if it came down to it but what if I didn't have that now Im Financially responsible for things I didn't cause or allow to Happen. All I'm asking is what are may rights. Does Ford as a Company have to help me if so how? Rental Car or Help try get me into another vehicle regardless of my Financial Situation.

My 2012 Ford Fusion has a recall for power steering assist failure. I took my car to the ford dealership in Florence KY where I purchased the car 7 months earlier. They told me they would not complete the recall because my car was over 150k miles. My car had 170k miles on it when I purchased it in March of 2021 from that dealer.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel was difficult to maneuver. The service power steering warning message was displayed. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was 233,874.

While driving, the power steering went out completely which made it incredibly difficult to steer the car. The car's warning lights immediately flashed that the AdvanceTrac and Power Steering were both out. There were no advanced warnings and happened in the middle of a drive. I have taken the car to a dealership that said there was a recall for this exact situation in other 2012 Ford Fusions with the electric power assist system going out which causes the power steering to fail, but my VIN did not meet the recall requirements. I believe the recall should be expanded as this is incredibly dangerous to current owners. I am lucky this happened while I was driving the car as my wife would not have been able to safely move the car to the side of the road. She could have been in a much worse situation where the car was a risk to other drivers on the road.

The contact owns a 2012 Ford Fusion. The contact stated that she received a recall notification for NHTSA Campaign Number: 15V340000 (Steering) and took the vehicle to the dealer for the recall repair; however, the dealer informed the contact that there were no Diagnostic Trouble Codes (DTC) for the Power Steering Control Module (PSCM). The contact stated while her son was driving at 40-50 MPH after the repair, the steering wheel lost power steering functionality. There was no warning light illuminated. The contact's son continued to drive the vehicle using extra effort to steer the vehicle. The vehicle was taken to the dealer who informed the contact that the mechanic could not replicate the failure. The contact stated that the failure reoccurred several times while driving and the power steering warning light illuminated. The vehicle was taken to a second dealer, Chenoweth Ford Inc (1564 E Pike St, Clarksburg, WV 26301) where it was diagnosed that the electric steering gear assembly needed to be replaced; however she would be responsible for the cost of the repair as the vehicle was out of warranty. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA. The failure mileage was approximately 100,000.

Dashboard pop-up stating “Service Power Steering Now” and power steering instantly stopped working almost causing a wreck going within a curve.

The contact owns a 2012 Ford Fusion. The contact stated while driving at 59 MPH, the steering wheel locked inadvertently. The message "Service Power Steering Now" was illuminated. The contact was able to veer to the side of the road. The vehicle was towed to the dealer where it was diagnosed that the electric power steering assist had failed. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 159,000.