2010 FORD FUSION Complaints

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THE VEHICLE WAS INCLUDED IN A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V574000 (WHEELS:LUGS/NUTS/BOLTS). AN AUTHORIZED DEALER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE PARTS NECESSARY TO REMEDY THE FAILURE WERE NOT AVAILABLE. THE PARTS HAVE NOT BEEN AVAILABLE FOR APPROXIMATELY ONE MONTH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,800. UPDAETD 03/14/12*LJ UPDATED 04/09/12

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 11V574000 (WHEELS:LUGS/NUTS/BOLTS). AN AUTHORIZED DEALER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR RECALL REPAIRS WERE NOT AVAILABLE. THE CONTACT CONTINUED TO NOTIFY THE DEALER FOR APPROXIMATELY ONE MONTH AND WAS CONSTANTLY INFORMED THAT THE PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND COULD NOT PROVIDE A TIMETABLE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,300. UPDATE 03/05/12*LJ

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER 11V574000 (WHEELS: LUGS/NUTS/BOLTS); HOWEVER THE PART WAS UNAVAILABLE. THE VEHICLE HAD BEEN AT THE DEALER FOR TWO WEEKS AND CONTINUED TO REMAIN UNTIL THE PART WAS TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED PRIOR FAILURE REGARDING THE RECALL DEFECT.

MY CD PLAYER STOPPED WORKING WITHOUT ANY WARNING. I TOOK MY CAR TO THE DEALER ON 1/31/12 TO SEE WHAT WAS THE PROBLEM. I WAITED ALL DAY AND FINALLY GOT A PHONE CALL SAYING THAT THE CD PLAYER WAS BEING REPLACED. I ASKED WHAT THE PROBLEM WAS AND MY QUESTION WAS IGNORED AND AGAIN I WAS TOLD IT WAS BEING REPLACED BUT THE NEW CD PLAYER WOULDN'T BE IN UNTIL THE NEXT DAY. I RETURNED THERE AGAIN TODAY BECAUSE I GOT AN ERROR MESSAGE ON MY SIRIUS RADION SAYING "FAULT". I CALLED SIRIUS RADIO AND THEY SAID THAT FORD NEEDED TO REPLACE THE SATELLITE MODULE. BY THE TIME I REACHED THE DEALERSHIP IT WAS WORKING AGAIN BUT JUST AS I WAS ABOUT TO PULL OFF, IT HAD THE ERROR MESSAGE AGAIN "FAULT". THEY GAVE ME A LOANER AND I GUESS THEY WILL CALL ME TOMORROW WITH AN UPDATE. *TR

I HAVE A FORD FUSION WITH ABOUT 30000 MILES. I FIRST NOTICED A HARD SHIFT AT 10K MILES AND THOUGHT MAYBE ITS JUST A SIMPLE FIX. I TOOK IT IN AND THEY REPROGRAMMED THE TRANSMISSION AND THE SERVICE SUPERVISOR SAID THAT THIS TRANSMISSION ADAPTS TO THE OWNERS DRIVING HABITS. WELL 3K MILES LATER ITS WORSE SO I TAKE IT BACK AND THE TECH SAID ALL THE CLUTCHES WERE REPLACED AND TWO OTHER THINGS WERE DONE! I HAVE TAKEN IT BACK FOUR MORE TIMES AND HAVE NOT HAD IT FIXED. IT APPEARS THAT FORD ADMITTED THERE WAS A PROBLEM WITH A TRANSMISSION CODE THAT FIXES THE PROBLEM. HOWEVER, THE PROBLEM WAS NOT FIXED AND I AM LEFT WITH A VEHICLE THAT ALSO HAD A WINDOW MOTOR REPLACED, SOME PULLEYS THAT WERE MAKING A WHISTLING NOISE, AND A BATTERY AND TAILLIGHT THAT WENT OUT CHANGED. I DON'T KNOW IF ITS A LEMON, BUT I SMELL DISASTER IN THE NEXT COUPLE OF YEARS! WISH FORD WOULD DO THE RIGHT THING AND STAND BY ITS PRODUCT. *TR

SINCE I PURCHASED MY FORD FUSION IN 2010, I HAVE HAD NOTHING BUT PROBLEMS. NOT ONLY MECHANICAL BUT, ALSO WITH THE DEALERSHIP. MY CAR SHUTS OFF WHILE DRIVING ALL THE TIME. ADDITIONALLY, IT SHAKES AND JERKS. THE DEALERSHIP INITIALLY WAS RESPONSIVE TO MY CALLS AND CONCERNS. FOR THE LAST FEW MONTHS, THAT HAS NOT BEEN THE CASE. THE CAR HAS BEEN IN THE SHOP FIVE DIFFERENT TIMES, TO INCLUDE TODAY ? ALL FOR THE SAME THING AS LISTED ABOVE. EACH TIME, I WAS TOLD THEY HAD FIXED THE ISSUE. IN ADDITION, THEY SAID THEY WOULD WASH/FILL UP THE GAS TO WHERE I LEFT IT. THIS WAS DONE CORRECT ONCE. AT ONE POINT, MY CAR WAS IN THE SHOP FOR A MONTH. THEY DECIDED THE TRANSMISSION NEEDED TO BE REPLACED ? WHICH THEY WOULD DO FREE OF CHARGE. ON THE DAY THIS REPAIR WAS TO BE MADE, THEY ALL OF A SUDDEN CHANGED THEIR MINDS AND RENEGED ON THAT COMMITMENT - CLAIMING THEY HAD FOUND THE REAL ISSUE WHICH, AS IT TURNS, OUT THEY DID NOT. WHEN I HAD COME TO PICK UP MY VEHICLE, I FOUND A PACK OF CIGARETTES IN MY MIDDLE CONSOLE ALL HALF SMOKED. OBVIOUSLY, SOMEONE WAS SMOKING IN MY CAR WHICH SHOULD NOT BE ALLOWED. *TR SINCE I WAS GETTING NOWHERE, THE SERVICE MANAGER SUGGESTED I FILE A CLAIM WITH THE FORD REPLACEMENT CAR PROGRAM. I WAS TOLD BY DJ, KOON? SALES MANAGER, THE REPLACEMENT PROCESS SHOULD TAKE ONLY A WEEK. HE EVEN SUGGESTED THAT I SHOULD NOT MAKE ANOTHER PAYMENT ON MY VEHICLE. I STARTED THIS CLAIM PROCESS ON DECEMBER 1, 2011. I WAS FINALLY SENT A BREAKDOWN WORKSHEET FROM CORPORATE, IN PARTICULAR, JEFF TERRELL, ON FEBRUARY 3, 2012. HE STATED I WOULD NEED TO PAY NEARLY $6,000 UP FRONT FOR THE USED MILES ON MY CAR. ALSO, HE SAID IN ORDER FOR THEM TO SET ME UP WITH A REPLACEMENT VEHICLE, I WOULD HAVE TO TAKE OUT ANOTHER LOAN. I WROTE HIM BACK IMMEDIATELY ON FEBRUARY 3, 2012 AND AGAIN TODAY, FEBRUARY 7, ASKING HOW HE CAME TO THAT AMOUNT. I HAVE YET TO HEAR BACK FROM HIM. *TR

TRANSMISSION SLIP INTO NEUTRAL AND REVS PAST 4000RPM, 1-2 & 2-3, ALSO SEVERE HESITATION WHEN SLOW DOWN THEN TRY TO SPEED UP AGAIN (I.E. STOP & GO TRAFFIC). HAS PUT ME IN UNSAFE SITUATIONS REQUIRING DEFENSIVE DRIVING TO AVOID AN ACCIDENT. HAS BEEN IN FOR SERVICE 4+ TIMES AND EACH TIME ONLY "CALIBRATION". SERVICE DEPT IS VERY HELPFUL BUT HINDERED BY FORD MOTOR COMPANY'S INABILITY TO SOLVE DEFECT. ALSO, WAS GIVEN PRINT OUT OF FORD ADVISING SERVICE THAT THE 2-3 HESITATION IS " DEEMED NORMAL AND IT MEETS DESIGN INTENT AT THIS TIME".100% UNSAFE TO DRIVE, ESPECIALLY WITH CHILDREN IN CAR AS THE GEAR SLIPPING AND OR HESITATION FOLLOWED BY SUDDENLY ENGAGING THEN SPEEDING UP PUTS THE DRIVER IN UNPREDICTABLE CONDITIONS. HAS PUT ME IN NUMEROUS NEAR ACCIDENTS (SPECIFICALLY WHEN MERGING OR CHANGING LANES AND YIELDING TO TURN LEFT). MOST RECENT "FIX" WAS 2/2/12 AND TRANSMISSION STILL SLIPPING, HESITATING, SLAMMING INTO GEAR. HAVE FILED WITH BBB AUTO LINE. FORD MOTOR CO. NEEDS TO SERIOUSLY ADDRESS THIS FROM SAFETY STANDPOINT. *KB *TR

VEHICLE HAS PROBLEM SHIFTING GEARS, SLOWS DOWN, THEN IT STARTS TO GO. I HAVE TAKEN IT INTO FORD 3 SEPARATE TIMES, A RECALL WAS DONE ON THE VEHICLE FOR A COMPUTER CHIP, AGAIN HAD THE VEHICLE INTO SERVICE IN 09/2011 FOR THE SAME ISSUE. THE VEHICLE HAS 34,000 MILES ON IT AND ATTEMPT TO REPLACE THE REAR BRAKES...DRIVER REAR SIDE HAD NO PAD LEFT, CHECKED THE THREE OTHER BRAKES PLENTY OF PAD. SURBURBAN FORD SERVICE DESK TOLD ME BECAUSE MY CAR WAS GREEN METALLIC, NOT COVERED IN LATEST RECALL. I LOOKED AT THE RECALL NOTICES AND IT IS ABSOLUTELY THE SAME PROBLEM I'VE BEEN COMPLAINING ABOUT FROM THE FIRST MONTH I PURCHASED THIS VEHICLE! *KB

1 BOUGHT A FORD FUSION IN AUG. 2011 USED W/15,000 MILES ON IT NO PROBLEMS WITH IT UNTIL AFTER I REACHED 32,000 MILES THE TRANSMISSION SLIPS AND THE WHEELS SOUND LIKE ITS GOING TO FALL OFF , IT SOMES SEAM TO JUMP OUT OF GEAR WHILE DRIVING AND STARTING AND STOPPING . I TOOK IF TO A FORD DEALER FOR OIL CHANGE TOLD SERVICE TECH ABOUT THIS HE SAID NOTHING WRONG WITH CAR NEVER TOOK FOR TEST DRIVE. I DID SOME LOOKING ON-LINE THERE ARE A LOT OF PEOPLE SAYING SAME THING. I READ ABOUT A RE-CALL ON TRANSMISSION CALLED DEALER BROUGHT CAR FROM SAID THEY DIDN'T GET NOTICE . SENT E-MAIL TO FORD NO REPLY. CAN NOT GET ANSWERS FROM NO-ONE . I HAVE YOUNG CHILDREN I DON'T WANT TO BE DRIVING DOWN THE ROAD AND HAVE WHEELS FALL OFF OR TRANSMISSION FALL OUT. THIS SEAMS TO BE GETTING WORST . *KB

I HAVE A 2010 FORD FUSION HYBRID WHICH I LOVE DRIVING AND I BELIEVE IT IS ONE OF THE BEST CARS OUT THERE. THE PROBLEM IS WITH 12,000 MILES ON THE CAR THE TIRES WERE WEARING OUT VERY FAST AND AT 18,000 THEY WERE WORN WHERE IT WASN'T SAFE TO DRIVE THE CAR. I HAD TO BUY NEW TIRES. THE DEALER SAID THERE WAS NO WARRANTY ON THE TIRES AND THEY WANTED $1182.00 FOR REPLACEMENT ONES. MIND YOU, I BUY THE THREE YEAR FULL MAINTENANCE ON THE VEHICLE AS WELL. I HEARD FROM OTHER FUSION DRIVERS THAT EVEN BUYING NEW TIRES, THE WEAR IS VERY FAST. SOMETHING IS VERY WRONG HERE AND FORD IS NOT ADMITTING IT. *TR