2010 FORD FUSION Complaints

INVOLVES 3 IDENTICAL 2010 FORD FUSIONS THAT WERE PURCHASED NEW FOR OUR COMPANY FLEET, PURCHASED TOTAL OF 22 CARS IN THIS DELIVERY. ON 3 SEPARATE OCCASIONS INVOLVING 3 SEPARATE CARS OUR FLEET DRIVERS EXPERIENCED VIBRATION AND SHIMMY/SHAKE WHILE OPERATING CARS. IT WAS DETERMINED IN BOTH CASES THAT THE VEHICLES LUG NUT ON ONE VEHICLE AND 3 ON ANOTHER HAD FAILED. THESE VEHICLES WERE NEVER SERVICED OTHER THAN A OIL CHANGE AND WERE LESS THAN 3 MONTHS IN SERVICE WHEN THE INCIDENTS OCCURED. THEY OCCURED APPROXIIMATELY ONE MONTH APART AND INVOLVED 3 DIFFERENT DRIVERS. THE CARS WERE FIXED UNDER WARRANTY BY LOCAL FORD DEALERS WHO COULD NOT EXPLAIN THE REASONING OTHER THAN TO SAY SOMEONE MAY HAVE TRIED TO STEAL THEM OR OVERTORQUED THE LUG NUTS. VEHICLES WERE NOT GARAGED AT SAME ADDRESSES AND AGAIN WERE NEVER SERVICED AS THEY WERE NEW AND THE TIRES WERE STEEL WHEEL WITH HUBCAPS. THE LIKELINESS THAT 3 DIFFERENT CARS ON 3 DIFFERENT OCCASIONS HAD ATTEMPTED WHEEL THEFTS IS FAIRLY LOW. WE QUESTIONED WHY A THIEF WOULD OVERTIGHTEN LUG NUTS, AND BOTH DEALERS REPLACED PARTS UNDER WARRANTY. PARTS REPLACED INVOLVED WHEEL LUG NUTS AND STUDS. PARTS WERE RETAINED BY DEALERS.

INVOLVES 3 IDENTICAL 2010 FORD FUSIONS THAT WERE PURCHASED NEW FOR OUR COMPANY FLEET, PURCHASED TOTAL OF 22 CARS IN THIS DELIVERY. ON 3 SEPARATE OCCASIONS INVOLVING 3 SEPARATE CARS OUR FLEET DRIVERS EXPERIENCED VIBRATION AND SHIMMY/SHAKE WHILE OPERATING CARS. IT WAS DETERMINED IN BOTH CASES THAT THE VEHICLES LUG NUT ON ONE VEHICLE AND 3 ON ANOTHER HAD FAILED. THESE VEHICLES WERE NEVER SERVICED OTHER THAN A OIL CHANGE AND WERE LESS THAN 3 MONTHS IN SERVICE WHEN THE INCIDENTS OCCURRED. THEY OCCURRED APPROXIMATELY ONE MONTH APART AND INVOLVED 3 DIFFERENT DRIVERS. THE CARS WERE FIXED UNDER WARRANTY BY LOCAL FORD DEALERS WHO COULD NOT EXPLAIN THE REASONING OTHER THAN TO SAY SOMEONE MAY HAVE TRIED TO STEAL THEM OR OVERTORQUED THE LUG NUTS. VEHICLES WERE NOT GARAGED AT SAME ADDRESSES AND AGAIN WERE NEVER SERVICED AS THEY WERE NEW AND THE TIRES WERE STEEL WHEEL WITH HUBCAPS. THE LIKELINESS THAT 3 DIFFERENT CARS ON 3 DIFFERENT OCCASIONS HAD ATTEMPTED WHEEL THEFTS IS FAIRLY LOW. WE QUESTIONED WHY A THIEF WOULD OVERTIGHTEN LUG NUTS, AND BOTH DEALERS REPLACED PARTS UNDER WARRANTY. PARTS REPLACED INVOLVED WHEEL LUG NUTS AND STUDS. PARTS WERE RETAINED BY DEALERS. *TR

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT WAS DRIVING IN REVERSE 2 MPH WHEN THE POWER STEERING ASSIST FAULT LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THE CONTACT THAT THE POWER STEERING ASSIST MODULE WAS DEFECTIVE. THE VEHICLE WAS LEFT WITH THE DEALER WHERE THE CONTACT WAS AWAITING REPAIRS. THE FAILURE AND CURRENT MILEAGE WAS 52,039.

I HAVE A 2010 FORD FUSION WITH 13K MILES ON IT, THAT HAS BEEN PROVIDING ME WITH TREMENDOUS AMOUNT OF HEARTACHE. THE VEHICLE WILL AUTOMATICALLY SLIP INTO RANDOM GEARS WHILE DRIVING, EVEN TO THE EXTENT OF SHIFTING FROM 6 GEAR ALL THE WAY DOWN TO 1ST. I WAS DRIVING DOWN I-17 IN ARIZONA DOING THE SPEED LIMIT OF 75MPH WHEN FOR THE SECOND TIME IT SLIPPED ALL THE WAY IN TO 1ST GEAR. BOTH TIMES THIS OCCURRED IT NEARLY CAUSED AN ACCIDENT BECAUSE MY SPEED DECREASED SO SUDDENLY I WAS ALMOST REAR END AT 75MPH. I AM ACTUALLY FEARFUL FOR MY WIFE, WHO PRIMARILY DRIVES IT, AND MY SON SAFELY. I HAVE BROUGHT THE VEHICLE IN BEFORE AND THEY CAN'T FIND ANYTHING WRONG WITH IT, BUT YET THERE ARE NUMEROUS CUSTOMERS WITH THE SAME COMPLAINT. A SIMPLE ONLINE SEARCH WILL REVEAL THAT. FORD IS AWARE OF THIS PROBLEM, BUT INDIVIDUAL DEALERS ARE ONLY TREATING THE SYMPTOMS AND NOT ACTUALLY FIXING THE PROBLEM. THIS HAS TO BE CORRECTED BEFORE SOMEONE DIES. *TR

TRANSMISSION SLIPS BETWEEN 2ND AND 3RD GEAR EVERY DAY WHEN THE ENGINE IS COLD. THREE TIMES HAS CAUSED VIOLENT SHAKING OF THE VEHICLE. I WAS CLOSE TO BEING T BONED DUE TO THE SLIPPAGE ONCE AS THE CAR WOULDN'T CONTINUE ON THE PROPER ACCELERATION PATH. *TR

I HAVE A 2010 FORD FUSION SEL AND RIGHT AFTER I FIRST GOT IT I HAD A CRACK IN WINDSHIELD AND THOUGHT A ROCK MUST HAVE HIT IT. I GOT IT REPAIRED (AFTER MANY PROBLEMS WITH THE REPAIRS) AND NOT LONG AFTER I GOT A STAR BURST. WILL HAVE TO HAVE IT FIXED NOW TOO! I HAVE HAD MANY CARS THROUGHOUT THE YEARS AND HAVE NEVER HAD TO REPLACE THE WINDSHIELD, THIS ONE NOW TWICE AND ONLY 10,000 MILES ON IT???? *TR

I HAVE A 2010 FORD FUSION SEL AND THE HEADREST IS TOO FAR FORWARD AS NOT TO BE COMFORTABLE. I HAVE BACK AND NECK PROBLEMS AS IT IS AND THIS ONLY MAKES IT WORSE! I HAVE TO PUT THE SEAT BACK BACK SO FAR TO NOT HAVE MY HEAD CRUNCHED FORWARD. *TR

TL*THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE DEALER MADE TWO ATTEMPTS TO DIAGNOSE THE FAILURE. THE AIR BAG SENSOR WAS REPLACED; HOWEVER, THE WARNING LIGHT CONTINUED TO ILLUMINATE. THE VEHICLE WAS BEING REPAIRED BY AN AUTHORIZED DEALER. THE CURRENT MILEAGE WAS APPROXIMATELY 6,000. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000. THE VIN WAS UNAVAILABLE.

ON OCT 24, 2010 WHILE DRIVING APPROXIMATELY 75-80 MPH (LEFT LANE) OF A MAJOR FREEWAY, TACHOMETER REVVED TO 4,000 RPM AND STUCK THERE. VEHICLE RPM'S WOULD NOT GO UP OR DOWN AND TRANSMISSION APPEARED TO BE SLIPPING IN 6TH GEAR. THIS INCIDENT OCCURRED AT 27,522 MILES. MANAGED TO GET CAR TO SIDE OF ROAD, WHERE RPM'S RETURNED TO NORMAL FOR IDLING CONDITION. AT THIS POINT, THE LITTLE "WRENCH" LIGHT APPEARED ON THE DASH. THE CAR WAS SHUT OFF AND RESTARTED IN AN ATTEMPT TO RESET THE CODE. ALL APPEARED WELL, AND I PROCEEDED TO RE-ENTER THE FREEWAY. AT APPROXIMATELY 27,533 MILES (11 MILES LATER), THE VEHICLE EXPERIENCED THE SAME THING. PLEASE NOTE THAT ON JUNE 14, 2010 THE VEHICLE WAS TAKEN TO DEALERSHIP AND THE "CUSTOMER SATISFACTION PROGRAM (PROGRAM NUMBER 10B15) WAS PERFORMED ON VEHICLE (MILEAGE: 19,936 MILES). AS IT APPEARS THAT SOMETHING IS MAJOR WRONG WITH THIS TRANSMISSION, THE VEHICLE WAS ONCE AGAIN TAKEN TO THE DEALERSHIP (OCT. 29, 2010: MILEAGE: 27,760 MILES) TO HAVE THIS ISSUE RE-EVALUATED. AT THIS TIME, THE DEALERSHIP PERFORMED TSB 10-21-9. THERE WAS A NOTICEABLE DIFFERENCE IN THE SHIFT QUALITY OF THE VEHICLE. THIS SAME PROBLEM OCCURRED AGAIN ON DEC. 1, 2010 (MILEAGE: 30,138 MILES) WHILE DRIVING 70 MPH; THE TRANSMISSION APPEARED TO SLIP AND RPM'S REVVED UP TO 4,000 RPM. THE VEHICLE HAS NOT BEEN TAKEN BACK TO THE DEALERSHIP AT THIS TIME AS PROBLEM IS NOT REPRODUCIBLE AND IS UNPREDICTABLE. THIS IS A POTENTIAL SAFETY HAZARD AS TRANSMISSION COULD FAIL AT ANY TIME WHILE TRAVELING ON THE FREEWAY. *TR

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH WHEN SHE NOTICED THAT THE VEHICLE WAS JUMPING GEARS ABNORMALLY. THE VEHICLE WAS ALSO EXHIBITING AN UNUSUAL INCREASE IN ENGINE RPMS AND LOUD ROARING NOISE. THE CONTACT STATED THAT THE FAILURE WOULD OCCUR WHETHER SITTING IDLE, IN PARK OR IN DRIVE. THE VEHICLE WAS INSPECTED BY THE DEALER WHO INFORMED THE CONTACT THAT THEY WERE UNABLE TO DIAGNOSE THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.