2010 FORD FUSION Complaints

WE HAVE A 2010 FORD FUSION S. WE BOUGHT IT IN MAY AND IT HAVE A STARTING UP PROBLEM. WHEN YOU TRY TO START IT (AFTER HOLDING THE KEY IN THE ON POSITION FOR LIKE 3 SECONDS...AS IT SHOULD BE) , IT DOESN'T START AND THEN AFTER LETTING THE KEY "GO", THE CAR KEEPS TRYING TO START HIMSELF UP. THIS MAKES A WEIRD NOISE OFFCOURSE....AND THEN YOU HAVE TO QUICKLY TURN DOWN THE KEY TO THE OFF POSITION FOR IT TO STOP TRYING . THIS MORNING WAS THE FIFTH TIME ALREADY THIS HAPPENED. THE LAST TIME I HAD TO TRY 3 TIMES BEFORE FINALLY GETTING THE CAR TO START UP. THIS CAR WILL BE GOING TO THE SERVICE/REPAIR DEP. SOON AT THE DEALER. I CAN'T BELIEVE THESE PROBLEMS OCCURS ALREADY , AND THE CAR IS ONLY 5 MONTHS OLD ! *TR

TL*THE CONTACT OWNS A 2010 FORD FUSION. WHILE TRAVELING 35 MPH, THE CONTACT HEARD A BANGING NOISE FROM OUTSIDE THE VEHICLE; SUDDENLY THE FRONT DRIVERS SIDE TIRE LOCKED UP, CAUSING A LOSS OF CONTROL OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THAT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 17,000. UPDATED 01/04/11*LJ UPDATED 01/07/11

MY 2010 FORD FUSION SEL IS IN THE SHOP FOR THE 4TH TIME DUE TO TRANSMISSION ISSUES. THE FIRST TIME WAS BASED ON MY OBSERVATION THAT SOMETHING WAS WRONG WITH THE REVERSE GEAR. THE DEALER COULD FIND NOTHING. THEN SEVERAL WEEKS LATER WE RECEIVED A SERVICE BULLETIN THAT SOMETHING NEEDED TO BE REPROGRAMMED TO FIX A REVERSE ISSUE--SURPRISE! 2ND VISIT TO SERVICE. SINCE THEN, THE TRANSMISSION HAS HAD HARD SHIFTS FROM 2ND TO 3RD (AROUND 25 MPH) AND SOMETIMES IT FEELS LIKE THE GEARS ARE SLIPPING. WAS IN SHOP FOR THE 3RD TIME FOR 5 DAYS BUT "THEY COULD NOT RE-CREATE THE PROBLEM", CAR RETURNED AND THE SAME PROBLEM HAS CONTINUED. TODAY, THE CAR STOPPED ACCELERATING WHILE ON THE ROAD, STARTED TO IDLE ROUGHLY AND "SHUDDER" AND THEN THE WRENCH LIGHT CAME ON. DEALER CLAIMS IT IS A DEFECTIVE THROTTLE BODY. *TR

2010 FORD FUSION SEL 4 CYL AT . VEHICLE "DOWNSHIFTS" UNEXPECTEDLY WHILE DRIVING HIGHWAY SPEEDS. *TR

2010 FORD FUSION REFERENCE ODI # 10351655 SINCE THE FIRST REGISTERED COMPLAINT OF ROUGH AND ERRATIC SHIFTING (ODI 10351655) MY TRANSMISSION HAS COMPLETELY FAILED. THE FORD SERVICE MANAGER WHERE WE ARE WAITING REPAIR SAID HE HAD NOT SEEN ONE IN SUCH A PHYSICAL STATE, ANYTHING THAT COULD HAVE MELTED WAS MELTED. FORD HAS A PROBLEM WITH THIS TRANMISSION AS IT IS RECOMMENDED FOR RECREATIONAL TOWING. THE UNIT HAD BEEN ADJUSTED AND "FIXED" TWICE BEFORE ACCORDING TO FORD SPECIFICATIONS AND THE INFORMATION IN BULLITEN (FORD TSB 09-20-13) WAS FOLLOWED. WHILE TRAVELING AT A SPEED OF APPROXIMATELY 62 MPH THE TRANSMISSION MALFUNCTIONED AND BECAME TOTALLY DISABLED. IF WE WEREN'T TOWING THIS VEHICLE SECURELY BEHIND A MOTORHOME BUT RATHER DRIVING AT THAT RATE AND THE CARS TRANSMISSION SELF-DESTRUCTS WHAT POSSIBLE DAMAGE TO LIFE AND PROPERTY MIGHT HAVE OCCURRED???? THIS FAULTY TRANSMISSION IS NOT THE ONLY ISOLATED INCIDENT! OTHER DEALERS HAVE BEEN WAITING FOR WEEKS FOR REPLACEMENT PARTS TO REBUILD TRANSMISSIONS AS A REMEDY TO THE PROBLEM. I'VE BEEN ASSURED THAT I WILL BE RECEIVING ANOTHER TRANSMISSION (POSSIBLY A REMANUFACTURED UNIT) THAT HAS RECEIVED MODIFICATIONS FOR FLAT/ RECREATIONAL TOWING. I WOULD HOPE YOUR AGENCY INVESTIGATES THIS SITUATION THOROUGHLY BEFORE ANYONE IS SERIOUSLY INJURED OR KILLED AS A RESULT OF A MALFUNCTIONING TRANSMISSION IN THE FORD FUSION AND 2009-2010 ESCAPE ALONG WITH THE MERCURY 2010 MILAN AND 2009-2010 MARINER. I WAS ALSO LEAD TO BELIEVE THAT FORD HAD DISTRIBUTED INFORMATION THROUGH THEIR FMC DEALER NETWORK CONCERNING THE REMANUFACTURED TRANSMISSION UNITS THAT HAD BEEN MODIFIED FOR FLAT TOWING. IF THIS INFORMATION IS NOT RELEASED PUBLICALLY ANYONE IS AT RISK, WHETHER DRIVING THE VEHICLE OR TRAVELING ON THE ROADWAYS ALONG WITH VEHICLES THAT HAVE THE DEFECTIVE TRANSMISSIONS. PLEASE CONTACT ME AT [XXX] REGARDING THIS MATTER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

PURCHASED THE FORD FUSION SE 2010 ON 8/4/10 DROVE IT 100 MILES AND ON 8/7/10 IT WAS DEAD IN MY DRIVE WAY. CALLED ROAD SERVICE AND IT WAS JUMPED AND TOWED TO DEALERSHIP. THERE TWO DAYS WAS TOLD THERE WAS NOTHING WRONG WITH THE VEHICLE OTHER THAN THE BATTERY WAS NO GOOD - THEY REPLACED THE BATTERY. DROVE IT APPROXIMATELY 900 MILES AND ON 9/5/10 IT WAS DEAD IN THE DRIVEWAY AGAIN. ROADSERVICE CAME JUMPED THE CAR AND I DROVE IT INTO THE DEALERSHIP THEY REPLACED THE BATTERY AND ASKED ME TO BRING THE CAR INTO SERVICE AFTER THE WEEKEND. ON 9/7/10 AT 8AM I DROPPED THE CAR AT THE DEALERSHIP AS PER THEIR REQUEST. I RECEIVED A CALL ON 9/14/10 FROM THE SERVICE DEPARTMENT TO TELL ME THAT THEY CAN'T RESOLVE THE MATTER AND THAT AN ENGINEER IS COMING OUT FROM FORD CORP TO LOOK AT THE CAR. NOT SURE WHAT TO THINK AT THIS POINT MAYBE I SHOULD ASK FOR MY MONEY BACK OR ANOTHER CAR? ALSO, I HAVE NOTICED THE DRIVERS HEADREST IS REALLY NOT AT ALL COMFORTABLE BUT THAT IS REALLY THE LEAST OF MY TROUBLES WITH MY NEW CAR. *TR

TL*THE CONTACT OWNS A 2010 FORD FUSION. WHILE TRAVELING AT ANY SPEED THE CONTACT NOTICED THAT THE HEAD REST WAS CAUSING HEADACHES AND BACK PAINS DUE TO THE FORWARD LEANING POSITION OF THE HEAD REST. THE CURRENT AND FAILURE MILEAGES WERE 400. UPDATED 12/23/10*LJ UPDATED 01/04/11

2010 FORD FUSION. HARD SHIFT WITH SECOND GEAR, TAKEN TO DEALERSHIP AND RECALL WORK DONE. THEY REPROGRAMMED THE TRANSMISSION TWICE. THE CAR REMAINED WITH HARD SHIFT IN SECOND GEAR AND HIGH PITCH SOUND UNDER THE HOOD, HEARD IN THE VEHICLE ANY TIME OVER 100 RPMS. THEY REPLACED THE TRANSMISSION. I HAD THE CAR BACK 2 DAYS AND THE CAR DID NOT ENGAGE IN SECOND GEAR THIS MORNING FOR 2 SEC. LOUD SOUND FROM UNDER THE HOOD. THIS IS THE THIRD TIME BACK TO THE SHOP IN LESS THAN A MONTH FOR THE TRANSMISSION. *TR

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED AS HIS WIFE TURNED SLOWLY INTO A PARKING SPACE, THE VEHICLE SUDDENLY ACCELERATED. JUMPED ONTO THE SIDEWALK AND HIT A METAL RAILING WHICH IN TURN BROKE THE STORE FRONT WINDOW. THERE WERE NO INJURIES. THE FOLLOWING DAY WHILE SITTING AT A COMPLETE STOP, THE CONTACT REMOVED HIS FOOT FROM THE BRAKE PEDAL AND THE VEHICLE ABNORMALLY ACCELERATED AGAIN. THE CONTACT WAS ABLE TO STOP THE UNINTENDED ACCELERATION BY DEPRESSING THE BRAKES. THE CONTACT CALLED THE MANUFACTURER WHO ADVISED HIM TO TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSIS AND POSSIBLE REPAIRS. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,310 AND THE CURRENT MILEAGE WAS 1,364. UPDATED 01/06/11. *LJ UPDATED 04/12/11

TL*THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING 3 MPH THE VEHICLE SUDDENLY ACCELERATED UP TO 30 MPH. WHILE TRYING TO STOP THE VEHICLE THE VEHICLE IT CRASHED INTO ANOTHER VEHICLE. THE CONTACT HAD TO SHIFT THE VEHICLE INTO PARK IN ORDER TO STOP THE VEHICLE. THE CONTACT WAS NOT INJURED DURING THE CRASH. THE CONTACT DID NOT FILE A POLICE REPORT. THE CONTACT CALLED THE MANUFACTURER AND THEY DID NOT PROVIDE ANY ASSISTANCE. THE CONTACT NOTICED NUMEROUS COMPLAINTS REGARDING THE SUDDEN ACCELERATION PROBLEM WITH THIS YEAR MAKE AND MODEL AND REFUSED TO DRIVE THE VEHICLE IN FEAR OF CAUSING A CRASH. THE FAILURE MILEAGE WAS UNKNOWN.