2010 FORD FUSION Complaints

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHILE DRIVING IN EXTREMELY HEAVY TRAFFIC APPROXIMATELY BETWEEN 3-4 MPH, AN UNEXPECTED INCREASE OF ACCELERATION OCCURRED. THE CONTACT APPLIED PRESSURE TO THE BRAKE PEDAL AND THE VEHICLE CONTINUED TO ACCELERATE WHICH CAUSED THE VEHICLE TO CRASH INTO THE PROCEEDING VEHICLE. THERE WAS NO PERSONAL INJURY OR DAMAGE TO THE VEHICLE. A POLICE REPORT WAS NOT FILED. THE AUTHORIZED DEALER WAS NOTIFIED OF THE ACCELERATION FAILURE. THE CONTACT STATED THE VEHICLE WOULD BE TAKEN TO THE AUTHORIZED DEALER FOR DIAGNOSIS. THE FAILURE MILEAGE WAS 960. UPDATED 07/12/10*JB

VEHICLE SHIFTS UNUSUALLY BETWEEN 2ND & 3RD GEAR AND 3RD & 4TH GEAR. THE CONDITION IS WORSE IN WET AND/OR COLD WEATHER. ON TOP OF THE REGULAR MALFUNCTION OF THE GEAR SHIFTING, ON THREE SEPARATE OCCASIONS THE VEHICLE HAS SLAMMED BETWEEN GEARS CREATING A "REAR END CRASH TYPE FEEL" TO THE PASSENGERS INSIDE THE VEHICLE. THE DEALERSHIP CLAIMS THAT THE CAR SHIFTS PROPERLY IN COMPARISON TO "LIKE" VEHICLES WHICH MAKES THE UNUSUAL SHIFTING CONDITION "NORMAL" TO THE 2010 FORD FUSION. *TR

TL*THE CONTACT OWNS A 2010 FORD FUSION. WHILE STOPPED WITH HER FOOT ON THE BRAKE, THE CONTACT STATED THAT THE VEHICLE ATTEMPTED TO SURGE FORWARD. THE CONTACT APPLIED HEAVY PRESSURE TO THE BRAKE TO KEEP THE VEHICLE FROM MOVING WHILE IT ATTEMPTED TO SURGE FORWARD THREE TIMES. ONCE THE ENGINE STOPPED REVVING, THE CONTACT ATTEMPTED TO ACCELERATE BUT THE VEHICLE WOULD ONLY MOVE VERY SLOWLY. THE SERVICE ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL SO THE CONTACT PULLED OVER AND SHUT OFF THE VEHICLE. UPON RESTART THE VEHICLE OPERATED AS NORMAL AND WAS TOWED TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS TOLD THERE WAS NOTHING WRONG WITH THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 1,100.

I OWN A 2010 FORD FUSION HYBRID. I WAS PULLING MY CAR INTO MY GARAGE TO PARK IT. I HAD SLOWED MY CAR DOWN VERY SLOWLY BEFORE I PULLED INTO MY DRIVEWAY. THE CAR WAS "IDLING" INTO THE DRIVEWAY. ABOUT 5 FEET FROM THE WALL AND 2 FEET FROM WHERE I USUALLY STOP, THE ACCELERATOR SLOWLY PULLED DOWN TOWARD THE FLOOR. IT TOOK ME ONE OR TWO SECONDS TO REALIZE WHAT WAS HAPPENING. DURING THAT TIME, MY CAR MOVED HEAD ON TOWARD THE GARAGE WALL. I PRESSED ON THE BRAKE AND THE CAR STOPPED. THE CAR HAD ALREADY SLAMMED STRAIGHT INTO THE WALL OF MY GARAGE. MY TODDLER WAS IN THE BACKSEAT OF THE CAR AND STARTED CRYING. I WAS SHOCKED BY WHAT HAD HAPPENED. I LOVED THAT CAR AND ALWAYS BELIEVED THAT IT WAS THE PERFECT CAR. NOW, I HAVE DAMAGE TO THE CAR AND TO MY HOUSE. MOST IMPORTANTLY, THE CAR SPONTANEOUSLY ACCELERATED AND A PERSON COULD HAVE BEEN CAUGHT BETWEEN MY CAR AND THAT GARAGE. I WAS GOING TO GO TO A POPULAR GROCERY STORE IN MY NEIGHBORHOOD THAT DAY. BUT, I DECIDED NOT TO DO SO BECAUSE MY TODDLER WAS LOOKING SLEEPY. IF I HAD GONE TO THE STORE, I COULD HAVE RUN A SHOPPER OVER WITH MY OUT-OF-CONTROL CAR. I CALLED THE DEALERSHIP WHO SOLD ME THE CAR IMMEDIATELY. THEY DID NOT CALL ME BACK. *TR

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THE ENGINE WOULD INTERMITTENTLY STALL WITHOUT WARNING AND LOSE ALL POWER. THE DEALER PERFORMED DIAGNOSTIC TESTING AND FOUND THE AIR FILTER WAS NOT PROPERLY INSTALLED AND WAS CAUSING THE VEHICLE TO STALL. THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER ADVISED THERE COULD BE NO REPAIRS MADE TO THE VEHICLE UNTIL THE FAILURE WAS ABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 900 AND THE CURRENT MILEAGE WAS APPROXIMATELY 14,000. UPDATED10/27/10.*LJ

I HAVE A FORD FUSION 2010. I FIRST NOTICED MY CAR HAD AN ISSUE IN APRIL. I WAS BEHIND A TRUCK AND IT WAS SLOWING DOWN SO I STEPPED ON THE BRAKE. I TOOK MY FOOT OFF THE BRAKE AND THE CAR ACCELERATED BY ITSELF. I WAS IN KY OVER THE WEEKEND AND NOTICED THE CAR SPEEDING UP INTO PASSING GEAR AFTER I STEPPED ON THE BRAKE. I GET HOME FROM KY AND FIND A RECALL FOR A TRANSMISSION ISSUE. I DID NOT REPORT THE PROBLEMS I WAS HAVING TO THE DEALER BECAUSE I SAW WHAT THE MEDIA DID TO OWNERS OF TOYOTAS SAYING THAT THEIR FOOT SLIPPED OFF THE BRAKE AND ON TO THE GAS. I TOOK THE CAR TO THE DEALER FOR THE RECALL ISSUE THIS PAST TUESDAY. IT WAS NOTED I WAS THE FIRST TO REPORT THAT THE CAR ACCELERATED BY ITSELF. I'M NOT SURE IF I FALL INTO THE STUPID CATEGORY OR NOT BUT I DID NOTICE IN THE PAPER YESTERDAY THAT FLOOR MATS MAYBE CAUSING THE ACCELERATING ISSUE. WHO EVER SAID THIS IS REALLY THE STUPID ONE. AND PLEASE DO NOT BLAME THIS ON DRIVING HABITS I'M AVERAGING 25.1 MILES PER GALLON. DO I TRUST MY CAR WITH ONLY 4100 MILES ON IT? WOULD YOU? *TR

2010 FORD FUSION HYBRID. FLOOR MAT AS INSTALLED AT DEALER JAMMED AGAINST ACCELERATOR. DRIVER WAS ABLE TO STOP THE VEHICLE AND CORRECT THE PROBLEM BY UNSTACKING DEEP WEATHER FLOOR MATS FROM REGULAR FLOOR MAT. *TR

WHILE DRIVING OUR BRAND NEW FORD FUSION SEDAN SE ON THE FREEWAY AROUND 2PM. I WAS FAR AWAY FROM CARS AND I DON'T DRIVE NEAR SEMI'S OR DUMP TRUCKS I HEARD A NOISE IN THE WINDSHIELD FRAME ON THE PASSENGER SIDE MID WAY UP AND THEN A HORIZONTAL CRACK APPROX 14 INCHES APPEARED. I GOT OFF THE NEXT EXIT AND CALLED OUR DEALER IMMEDIATELY AND THEY SAID BRING INTO SERVICE DEPT 7AM NEXT MORNING. THE SERVICE DEPT LOOKED AT WINDSHIELD AND FRAME AND STATED IT WAS A MICROSCOPIC CHIP. WE HAD TO PAY ALMOST $400 FOR A NEW WINDSHIELD AND WE STILL THINK IT WAS A DEFECTIVE WINDSHIELD. IT WAS AT APPROX 1,000 MILES. IT'S INTERESTING AND CONCERNING A FRIEND OF OURS BOUGHT A FORD FUSION S AT THE SAME DEALER OVER A MONTH AGO AND AFTER 2 WEEKS HIS WINDSHIELD DID THE SAME THING. WE'D APPRECIATE YOU CHECKING INTO THIS. I SPOKE WITH THE BUSINESS MANAGER AT THE DEALER THE DAY IT HAPPENED AND HE SAID MAYBE IT'S THE HEAT. I HAD 2 OF THE WINDOWS DOWN PARTIALLY IN THE BACK. WHERE'S THE QUALITY CHECKS THEY MAKE. THANK YOU. *TR

I WAS DRIVING A FORD FUSION THAT I HAD RENTED FROM HERTZ IN MINOT, NORTH DAKOTA. I WAS PULLING OUT OF THE PARKING SPACE AND LUCKILY HAD MY FOOT ON THE BRAKE WHEN THE CAR SUDDENLY ACCELERATED. I HAD TO PUSH DOWN VERY HARD ON THE BRAKE PEDAL TO KEEP THE CAR UNDER CONTROL. I IMMEDIATELY PUT THE CAR IN "PARK" AND THE ACCELERATION SLOWED DOWN. I DROVE THE CAR THAT DAY BUT REPORTED THE INCIDENT TO HERTZ AND URGED THEM TO GET THE CAR CHECKED. THE FORD FUSION HAD LESS THAN 3000 MILES ON THE ODOMETER SO I ASSUME THAT IT WAS A 2010 MODEL. *TR

SAFETY ISSUE. DESIGN/ENGINEERING DEFECT. 2010 FUSION HYBRID. FOOT SPACE BETWEEN THE KNEE AIRBAG HOUSING AND BRAKE PEDAL IS SEVERELY AND DANGEROUSLY RESTRICTED BY THE PHYSICAL PRESENCE, BULK, AND LOCATION OF THE KNEE AIRBAG. THIS DELAYS RESPONSE FOR INSTANT BRAKE DEPLOYMENT FOR EMERGENCY DECELERATION. VERTICAL CLEARANCE IS ~4" AND IS LESS IF APPROACHED AT AN ANGLE, SWIVELING ON HEEL FROM ACCELERATOR TO BRAKE. LIFTING FOOT WITH LEG FROM HIP BUMPS FOOT AGAINST AIRBAG HOUSING, STOPPING SMOOTH TRANSITION TO PEDAL WITH EITHER FOOT. FOOT THEN MUST SLIDE HORIZONTALLY INTO NARROW SPACE TO ENGAGE BRAKES. FOOT SPACE IS DANGEROUSLY RESTRICTED EVEN WITH DRIVING MOCS. I HAVE EXCELLENT REFLEXES AND 60-YEAR SAFE DRIVING RECORD WITH NO MOVING VIOLATIONS. BUT IN CONGESTED FREEWAY CONDITIONS DURING A 3600-MILE ROAD TRIP I FELT REQUIRED TO DRIVE WITH LEFT FOOT POISED ABOVE THE BRAKE PEDAL TO LIMIT EMERGENCY RESPONSE TIME. WITH ONLY SHORT TRIPS FOR 1500 MILES, I AT FIRST THOUGHT I MIGHT GET USED TO THIS PROBLEM. THIS LIMITATION AND THE EXTRAORDINARY DRIVING PRACTICES REQUIRED FOR SAFETY ONLY BECAME PAINFULLY APPARENT DURING THE ROAD TRIP. THIS SAFETY ISSUE WAS REPORTED TO FORD MOTOR COMPANY TODAY. DESIRE PHYSICAL REMOVAL OF KNEE AIRBAG WITH ALL MOUNTING HARDWARE AND REPROGRAMMING OF SOFTWARE TO IGNORE ITS ABSENCE. NOTE: THE REQUIRED "INCIDENT DATE" ON THIS FORM IS THE APPROXIMATE DATE OF MANUFACTURE, LISTED ON THE ROCKER PANEL AS 10/09. THIS IS AN ENGINEERING DESIGN DEFECT WHICH APPEARS TO HAVE BEEN AN AFTERTHOUGHT. NO ACCIDENT HAS RESULTED ONLY BECAUSE I HAVE DEVOTED ASSIDUOUS ATTENTION TO MITIGATING THE PROBLEM BY SHOE CHOICE AND EXTREMELY CAREFUL DRIVING PRACTICE. *TR