2010 FORD FUSION Complaints

OUR 2010 FORD FUSION IS STARTING TO SPLIT TO SPLIT AT THE SEAMS LITERALLY. ON THE PASSENGER FRONT DOOR ON THE ARMREST WHERE THE WINDOW SWITCH IS, THE PANEL IS STARTING TO SEPARATE & COME APART. THE TOP OF THE PANEL BULGES UPWARDS AS IF SOMETHING IN THE DOOR IS PUSHING IT UP. MY CONCERN IS ESPECIALLY HERE IN NJ WITH THE RECENT SNOW & RAIN, MOISTURE & DUST COULD COME IN THROUGH THE CRACK & EITHER SHORT OUT OR DISABLE THE ELECTRICAL WIRING IN THE DOOR (SPEAKERS, WINDOW, ETC). THE FAILURE STARED AT 2000 MILES & THE SPLIT GETS BIGGER EACH DAY & CURRENT MILEAGE IS 5300 MILES. I'M SORRY BUT I'VE BOUGHT FORD FOR THE LAST 15 YEARS & THIS IS PROBABLY THE WORST QUALITY I'VE SEEN IN FORD CARS. *TR

AT TIMES I AM UNABLE TO READ ANY INFORMATION IN THE INSTRUMENT CLUSTER AREA. INSTRUMENTS ARE COVERED BY A DARK PLASTIC AND WHEN THE SUN SHINES IN THE AREA OF THE INSTRUMENTS, YOU CAN NOT SEE THEM. MY CONCERN IS THE SPEED I AM TRAVELING. *TW

I EXPERIENCED BRAKING PROBLEMS WITH MY FUSION HYBRID MULTIPLE TIMES NEARLY CRASHING INTO STOPPED CARS. THIS WAS ESPECIALLY BAD IN ROUGH CONDITIONS. THE FORD DEALER TOLD ME IT WAS MY DRIVING HABITS NOT THE VEHICLE. *TW

2010 FORD FUSION HYBRID PURCHASED 08/07/09 IF I AM READING THE PAPERWORK CORRECTLY IT WAS MANUFACTURED IN HERMOSILLO, MEXICO 6/23/09 10/20/09 BRAKES FAILED (PEDAL GOES TO FLOOR & WARNING DASH LIGHTS LIT), SLOWED WITH PARKING BRAKE, BRAKES OKAY AFTER ENGINE TURN OFF AND RESTART. DEALER FOUND NOTHING, NO CODES, NO TSB'S, NO SSM'S 10/28/09 BRAKES FAILED AS ABOVE, SLOWED WITH PARKING BRAKE, BRAKES OKAY AFTER ENGINE TURN OFF AND RESTART. DEALER FOUND NOTHING, NO CODES. 10/30/09 BRAKES FAILED TWICE AS ABOVE, SLOWED WITH PARKING BRAKE, BRAKES OKAY AFTER ENGINE TURN OFF AND RESTART. DEALER CALLED FORD. FORD AUTHORIZED FREE RENTAL CAR AND PROVIDED A TECHNICIAN TO ASSIST DEALER. RESULT: REPLACED BRAKE BOOSTER TRAVEL SENSOR, REPROGRAMMED PCM POWER TRAIN CONTROL MODULE WITH LATER VERSION OF THE SOFTWARE, THERE IS A TECH SERVICE BULLETIN ON THIS BUT MY CAR DID NOT SHOW THE CODES THE FIRST 2 TIMES I BROUGHT IT IN. ON THE THIRD TIME THE FACTORY SHOWED THE DEALER HOW TO LOOK FOR CODES IN A DIFFERENT MANNER. 2/4/10 BRAKES ARE CONTINUING TO WORK FINE SINCE THE DEALER FIXED THEM. THIS IS NOT REALLY A COMPLAINT, BUT I SEE OTHERS ON THE INTERNET WHO ARE HAVING THIS PROBLEM AND THE DEALERS APPEAR TO BE HAVING TROUBLE LIKE MIND DID. *TR

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT STATED THAT SHE NOTICED GAS POURING OUT OF HER GAS TANK. SHE HAD THE VEHICLE TOWED TO THE DEALERSHIP AND THERE WAS A HOLE IN THE TANK ABOUT THE SIZE OF A QUARTER. THE FIRE DEPARTMENT HAD TO BE CALLED OUT DUE TO THE FUEL LEAKAGE. SHE DID NOT KNOW HOW THE PUNCTURE COULD HAVE HAPPENED. SHE CALLED THE MANUFACTURER AND WAS TOLD THAT THEY WOULD COMPILE A REPORT BUT OFFERED NO FURTHER ASSISTANCE AT THE TIME. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 20,000.

TL*THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT WAS UNABLE TO READ THE SPEEDOMETER DUE TO THE REFLECTION OF THE SUNLIGHT GLARE THROUGH THE TINTED WINDOWS IN THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE TECHNICIAN STATED THE PROBLEM EXPERIENCED WAS A MANUFACTURER DESIGN. THE MANUFACTURER WAS NOTIFIED AND THERE WAS CONCERN OF THE SAFETY RISK INVOLVED. THE FAILURE MILEAGE WAS 300. *CN UPDATED 02/19/10

TL*THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT WAS DRIVING APPROXIMATELY 15 MPH ON NORMAL ROAD CONDITIONS AND APPLIED PRESSURE TO THE ACCELERATOR PEDAL, FOLLOWED BY NO POWER RESPONSE. THE ENGINE BEGAN TO REV EXCESSIVELY AND THE RPM'S INCREASED RAPIDLY. IN ADDITION, THE TRANSMISSION EXHIBITED A DELAY AND A HARD SHIFT. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS ABLE TO RESUME NORMAL OPERATION. THE VEHICLE HAS NOT BEEN REPAIRED AT THIS TIME. THE FAILURE MILEAGE WAS 1,000. THE CURRENT MILEAGE WAS 3,077. UPDATED 02/02/10 *BF THE CONSUMER STATED HE HAS EXPERIENCED A PROBLEM WITH DELAYED ACCELERATION. THE DELAY WAS ALWAYS FOLLOWED BY A DELAYED ROUGH SHIFT. THE TRANSMISSION WOULD ALWAYS SLAM INTO GEAR AFTER ACCELERATION HESITATION. UPDATED 02/05/10.*JB

SINCE BUYING A NEW 2010 FORD FUSION HYBRID, THE HEAD REST/RESTRAINTS FOR BOTH FRONT SEAT PASSENGERS ARE MADE TOO FAR FORWARD AND TOUCH THE BACK OF THE HEAD WHILE DRIVING. ALTHOUGH WE ARE TOLD THEY ARE MADE THIS WAY FOR OUR SAFETY, THEY ARE VERY ANNOYING . THE ANGLE CAN NOT EVEN BE CHANGED AND WE ARE STILL LOOKING TO REPLACE THEM IF WE COULD JUST FIND ONES THAT ARE JUST 1" FURTHER BACK. I HAVE GONE ON-LINE ON THE INTERNET AND SEE LOTS OF PEOPLE COMPLAINING ABOUT THE SAME ISSUE AND WONDER WHY THE NHTSA HAS NOT ISSUED A RECALL OR EVEN REQUIRED FORD TO PROVIDE A REPLACEMENT FOR A SMALL FEE? THEY BOTHER MY WIFE SO MUCH THAT SHE HAS REMOVED THEM FROM THE SEATS. NOW WE DO NOT HAVE ANY PROTECTION FROM A REAR END COLLISION. *TR

MY COMPLAINT IS NOT SPECIFIC TO ANY PARTICULAR AUTOMOBILE, BUT INSTEAD CONCERNS THE FRONT SEAT HEADRESTS IN MANY LATE-MODEL VEHICLES. THESE HEADRESTS ARE ANGLED TOO FAR FORWARD AND ARE CAUSING DRIVERS AND FRONT SEAT PASSENGERS TO EXPERIENCE SIGNIFICANT NECK, BACK, AND SHOULDER DISCOMFORT. THIS CHANGE IN HEADREST DESIGN IS TOO EXTREME. ON THE INTERNET, I HAVE READ THAT MANY CAR OWNERS ARE REMOVING THE HEADRESTS AND REPLACING THEM WITH THE FORWARD SURFACE FACING REARWARD. OTHERS ARE REMOVING THESE HEADRESTS ALTOGETHER. IT IS UNDERSTOOD THAT WHIPLASH INJURIES MAY OCCUR LESS FREQUENTLY WITH THE NEW STANDARDS, HOWEVER THE DISCOMFORT EXPERIENCED WHILE DRIVING FOR EVEN A SHORT PERIOD OF TIME IS CAUSING PEOPLE TO HAVE HEADACHES AND NECK AND BACK SYMPTOMS THAT MAY EVENTUALLY LEAD TO RELATED CHRONIC CONDITIONS. *TR

THE HEAD REST ON MY NEW 2010 FORD FOCUS (NOT A FUSION AS NOTED) PROTRUDES FORWARD BEYOND THE TOP OF THE SEAT CAUSING MY HEAD AND NECK TO BE PUSHED FORWARD INTO AN UNNATURAL POSITION WITH MY SPINE. THIS, IN TURN, IS A VERY UNSAFE DRIVING POSITION TO BE IN DUE TO MISALIGNMENT OF MY HEAD, NECK AND SPINE AND CAUSES UNNECESSARY FATIGUE, NECK PAIN AND HEADACHE . IT IS ESPECIALLY AWKWARD AND DIFFICULT TO DRIVE AND LOOK TOWARD THE RIGHT REAR OF THE VEHICLE WHILE BEING FORCED INTO A "CROOK NECK" POSITION BY THE FORWARD PROTRUDING HEAD REST. I PURCHASED TO VEHICLE NEW UNDER THE CASH FOR CLUNKERS PROGRAM AND WITHOUT DRIVING IT. THIS WAS A BIG MISTAKE AS I GOT MYSELF INTO AN APPARENT UNSAFE VEHICLE. AFTER DRIVING IT FOR ONLY 40 MILES, I EXPERIENCED NECK PAIN. MY INVESTIGATION REVEALED THAT THE FORWARD PROTRUDING HEAD REST WAS THE PROBLEM. I PROMPTLY NOTIFIED THE DEALER WHERE I BOUGHT IT AND WAS ADVISED BY MY SALES PERSON THAT SEVERAL OTHER PEOPLE HAVE ALSO COMPLAINED ABOUT THESE HEAD RESTS. I THEN NOTIFIED FORD MOTOR COMPANY CUSTOMER SERVICES OF THE PROBLEM AND WAS ADVISED, "THE HEAD RESTS ARE MADE TO OUR SPECIFICATIONS". I INDICATED THAT THIS IS A SAFETY ISSUE AND SUGGESTED THAT THEY DO SOMETHING ABOUT IT BEFORE THEY HAVE ANOTHER FIRESTONE TIRE TYPE OF PROBLEM TO DEAL WITH. THE COMPANY REP. THEN PROCEEDED TO HANG UP ON ME. AS A REMEDY TO MY COMPLAINT. THE DEALER (SERVICE MANAGER) REMOVED THE HEAD RESTS FROM THE FRONT SEATS OF MY NEW CAR AND SUGGESTED THAT I, "GO TO A SALVAGE (JUNK) YARD AND TRY TO GET REPLACEMENT HEAD RESTS THAT DO NOT CAUSE THE PROBLEM". I REMINDED HIM THAT I HAD JUST TURNED IN A '93 AEROSTAR THAT DID NOT HAVE THE PROBLEM AND HE REPLIED, "WE JUST SELL THE CARS - WE DON'T BUILD THEM". WITH THE HEAD RESTS REMOVED, I NOW HAVE NO PROTECTION FROM WHIPLASH WHICH IS ANOTHER SAFETY PROBLEM. I RESPECTFULLY REQUEST THAT THE NHTSA INVESTIGATE THESE HEAD RESTS (ASAP) TO PREVENT INJURY, DEATH OR PROPERTY DAMAGE. A RECALL IS NEEDED HERE. THANK YOU *TR