2016 FORD FUSION Complaints

I own a 2016 Ford Fusion affected by Safety Recall 25SA9 (NHTSA Recall 25V695) regarding the rearview camera. I took my vehicle to an authorized Ford dealership on June 25, 2026, to have the recall repaired. The dealership confirmed that the repair procedure is currently available only for Mustang vehicles and that no repair is available for my Fusion. The dealership documented this on the repair order. I also contacted Ford Customer Relations, and Ford confirmed there is currently no confirmed ETA for the recall remedy. I am fully willing to complete the recall immediately, but I cannot do so because the manufacturer has not made the repair available for this vehicle. I am submitting this complaint because the manufacturer has been unable to provide a timely remedy for this safety recall despite my attempt to have the repair completed. I respectfully request that NHTSA review this situation.

The contact owns a 2016 Ford Fusion. The contact stated that while reversing, the rearview camera displayed a black image intermittently. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received a recall notification for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 98,000.

The contact owns a 2016 Ford Fusion. The contact stated that while driving the vehicle at an undisclosed speed, the vehicle felt as though it were going to shut off unexpectedly. The check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the spark plugs needed to be replaced. The contact stated that after the spark plugs were replaced, one of the cylinders was misfiring. The spark plugs were replaced a second time, but the failure persisted. The vehicle was taken to another independent mechanic, where it was diagnosed that coolant intrusion into the engine had resulted in engine failure, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 130,000.

On April 25, 2024, my car broke down as I was driving. There were no warning lights leading up to it, and then all of a sudden, the check engine light started flashing, my temperature gauge spiked, and I was forced to pull over as the car barely responded to the gas pedal. When I got out, there was smoke coming out from under the hood, and just moving the car to get it towed better made the engine shudder and screech. At that time, the mechanic replaced the water pump, which appeared to solve that issue. But after that, between April and November 2024, my check engine light came on no less than 5 times. Each time, I took my car to the mechanic and they identified and fixed the code to the best of their abilities, but a few weeks later, the light would be back on again. They said the car might have an internal coolant leak and needed a new spark plug and ignition coil. Even after they replaced the spark plug and the ignition coil, I would also occasionally hear screeching sounds as I drove, or-- the longer this went on-- the car would shudder any time the engine was running. Finally, my mechanic told me that the internal coolant leak was something only the dealership could fix, so I took it to Ford, who evaluated the car and found an internal leak in cylinder 2. The only way to fix it would be to replace the entire engine, which I could not afford. The car has been sitting undriven ever since. If I'd been on the highway or driving at a faster speed when the engine suddenly cut out, I could've been in an accident. The only warning for the cylinder issue was the continuous check engine light and the shuddering of the engine, and the same issue was confirmed by an independent mechanic (AutoExpress in Doylestown and the Ford Dealership). There are numerous results on a Google search regarding Ford EcoBoost engine coolant intrusion which is the exact issue I'm having but Ford has not recalled the 2016 Fusion nor offered any solution to this dangerous manufacturing defect

Back up camera does not work and other electrical elements not working in conjunction with it

My Ford Fusion with the Ecoboost 2.0L 4-cyl engine has the design flaw that has the issue with a coolant to leak into the combustion chamber. Mine is in cylinder #2. The local dealer quoted $10K to replace the engine because it has the design flaw. I need this repaired because I need it to get to work. my 2016 fusion should also be covered by the recall.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera failed to properly display an image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

The contact owns a 2016 Ford Fusion. The contact stated that while driving 70 MPH, the vehicle suddenly lost power steering functionality and nearly crashed. The contact swerved and slammed on the brake pedal abruptly, causing the contact to strike the left side of the head against the upper side of the driver's side window. The contact sustained a headache, a bump and dizziness and sought medical attention. The power steering warning light was illuminated after the failure. The vehicle was taken to the dealer, where it was diagnosed and determined that the power steering assembly needed to be replaced. The vehicle was not repaired. The contact stated that the failure was associated with NHTSA Campaign Number: 19V632000 (STEERING). The contact resided in Wisconsin, which was one of the States listed in the recall. The manufacturer was notified of the failure and informed the contact that no assistance would be provided because the vehicle was not covered under warranty. The failure mileage was approximately 178,000.

The contact owns a 2016 Ford Fusion. The contact stated that while reversing, the rear-view camera displayed a blank image. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the failure was intermittent, however the failure was persistent during the winter months. The dealer was made aware of the failure, and the contact was informed that parts were unavailable to repair the vehicle. The contact later received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.

The contact owns a 2016 Ford Fusion. The contact stated that while driving at an undisclosed speed, the message "No Coolant" was displayed on the instrument panel, and there was smoke coming from outside of the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed with a blown head gasket. The contact was informed that the engine needed to be replaced. The independent mechanic made the contact aware of an undisclosed recall; however, the VIN was not included in a recall related to the failure. The vehicle was repaired. The manufacturer was notified of the failure. The contact stated that while reversing at an undisclosed speed, the rearview camera image was inverted and the rear passenger’s side of the vehicle crashed into an unoccupied vehicle. No warning lights were illuminated. The failure had occurred on several occasions. A police report was not filed. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. A local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 99,000.