2012 FORD FUSION Complaints

The contact owns a 2012 Ford Fusion. The contact stated that while she was at a complete stop at a red light, the steering wheel inadvertently locked and lost power steering assist. The warning message "Power Steering Lock" was illuminated. The contact turned off the vehicle and she was able to push the vehicle to the side of the road with the assistance from her husband. The vehicle was towed to the contact's residence and then the vehicle was towed to the dealer who diagnosed that the power steering control module needed to be replaced. The manufacturer was notified of the failure and informed the contact that her vehicle could not be repaired under NHTSA Campaign Number: 15V340000 (Steering) because the recall had expired, and the vehicle was out of warranty. The vehicle was not repaired. The failure mileage was approximately 122,000.

Please disregard NHTSA ID: 11448156. Contacted Ford and parts were ordered to repair.

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 50 MPH, the vehicle started to stall and shake with the check engine warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the canister purge valve was stuck in the open position and needed to be replaced. The contact was informed of an unknown recall however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA for assistance. The approximate failure mileage was 102,000.

Safety Recall Notice 21S12/NHTSA Recall 21V-158 ( Driver airbag recall) I received a letter from Ford, April 2021 about my car driver airbag needs to be repaired. RISK: Airbag inflator explodes, sharp metal fragments could strike the driver causing serious injury or death. I will be killed by the airbag, not the wreck. The passenger airbag inflator was repaired after I was told to park car and I was given a rental for 3 months paid by Ford. When they started having to pay money, issue became VERY important. The letter states that when parts are available in sufficient quantities, I will be notified by Ford for repair. The car is 10 years old and FORD has had sufficient time to complete repairs. I am afraid to drive car and my stress level has increased. Ford is affecting my life and my resale valve. Please help in this matter. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact's son owns a 2012 Ford Fusion. The contact stated that while driving at 15 MPH, the steering wheel inadvertently lost power steering. The power steering warning light and the steering assist warning light illuminated. The contact's son was able to continue to drive the vehicle to his residence by manually steering the vehicle. The vehicle was towed to an independent mechanic who diagnosed that the steering rack and pinion had failed. The dealer and manufacturer were notified of the failure and informed the contact that the vehicle would be repaired at his own expense because the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The failure mileage was approximately 95,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving 10 MPH, the vehicle lost power steering assist. The contact was able to manually drive the vehicle back to her residence. The contact was informed by an independent mechanic of NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The vehicle was then towed to the local dealer and it was confirmed that the VIN was not included in the recall or covered under warranty. The contact requested that the mechanic repair the vehicle at her expense even though she believed that she should not be responsible for the repair. The manufacturer was not made aware of the failure. The failure mileage was 69,099.

The contact owns a 2012 Ford Fusion. The contact stated that upon starting the vehicle, the "service power steering” and "service StabiliTrak,'' warning messages appeared on the instrument panel. The contact stated that excessive force was needed to steer the vehicle due to the failure. He had initially taken the vehicle to an independent mechanic who informed him of NHTSA Campaign Number: 15V340000 (Steering) which he linked to the failure; he was then referred to a dealer for assistance. The dealer and the manufacturer were notified of the failure and informed him that his vehicle was not included in the recall. The vehicle had yet to be repaired. The failure mileage was approximately 91,000.

(1) On 12/15/21, the Power Steering Assist Fault light on my 2012 Ford Fusion went on. (2) I was unable to schedule a repair until 1/3/22, because of the two-week Christmas and New Year's holidays. (3) On 1/3/22, I took the car to my dealer, Germaine Ford in Columbus, Ohio, for repair. (4) The dealer informed me that the steering column had failed, and I need to replace it at a cost of approx. $3,000. (5) I asked about warranty and recall. The dealer told me Ford's extended warranty for steering column failure had expired two weeks earlier, on 12/17/21. The warranty for steering column failure on my car lasted from 12/17/11 - 12/17/21. (6) The steering failure occurred while my car was still under warranty (12/15/21), but two weeks prior to my taking the car to the dealer for repair--the earliest appointment I could get. (7) I called Ford Motors customer service to ask for a warranty extension or financial consideration, given that: (a) the steering failure occurred during the two-week Christmas/New Year holiday period, while my warranty still was in effect; (b) my steering warranty had expired just two weeks prior to my dealer visit; (c) my repair cost was approx. $3,000; and (d) steering failures on 2012 Ford Fusions are well documented and have resulted in injuries and deaths. (8) Ford denied my request for a further extension on my steering warranty, in spite of the fact that steering failures on 2012 Ford Fusions are well documented and have resulted in injuries and deaths. (9) I asked Ford Customer Service what the appeal process is. I was told my only option was to report the steering column failure and warranty lapse to NHTSA. (10) Given that my car was under warranty when the Power Steering Assist light went on & given that steering failures on 2012 Ford Fusions are well documented and have resulted in injuries and deaths, I feel Ford should extend my warranty and cover my $3,000 cost of repair. (11) Any help NHTSA can provide is much appreciated.

My car has a very hard time shifting when I go to take off, I have not been in a wreck because of it yet but when it does shift it shifts very hard I’m afraid to even pull onto a busy road I’m worried one day it will just not shift and I’ll cause a crash.

The contact owns a 2012 Ford Fusion. The contact stated that while the son was driving approximately 40 MPH, the power steering assists suddenly failed to cause the steering wheel to become difficult to turn in either direction. The power steering and traction control warning lights were illuminated. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 15V340000 (Steering). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 120,000.