2012 FORD FUSION Complaints

Takata recall. The contact owns a 2012 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and informed the contact that parts were not yet available. The manufacturer was not made aware of the failure. The contact had not experienced a failure. VIN tool confirms parts are not available.

On 08/07/2021 at approximately 3 pm while driving the vehicle low brake fluid level light indicated on dashboard. Stopped at a gas station and checked to make sure there was no brake fluid leaking and checked brake fluid level which was low. The cars brakes were still operating properly and we returned to the location we were staying to find an auto parts store to purchase brake fluid. At 6 pm, drove to the auto parts store to get brake fluid. We purchased the appropriate fluid and topped of the brake fluid reservoir. The low brake fluid light turned off on the dash after topping off the brake fluid. About 2 ounces were added. Upon leaving the auto parts store, we pulled out onto the road and when trying to brake, the brakes malfunctioned, the pedal went completely to the floor and the car did not stop normally and hit another vehicle. Police report attached. No injuries and minor damage to both vehicles bumpers Car was pulled off the road and was towed to shop for inspection as the brakes would not stop the car. Shop #1 replaced the master cylinder and the brakes still did not operate properly. Car was towed to shop #2 (Ford Dealer) and they diagnosed it as a failed ABS HCU unit in the vehicle that was not communicating with the onboard computer system. ABS HCU was replaced by the Ford Dealer and vehicle is now braking as normal. There were no warnings from the vehicle computer system that there were any issues with the brakes other than the low brake fluid level light, which was resolved by adding brake fluid. The 2006-2010 Ford Fusions have a recall for the ABS-HCU unit, but the recall did not include the 2011 and 2012 Ford Fusions, even though it appears to be the same ABS HCU unit. Upon doing research on the internet, this is a common problem with this year of Ford Fusion and there are no warnings or indications that this may occur. I feel the vehicle should be recalled and the brakes fixed.

The contact owns a 2012 Ford Fusion. The contact stated that upon returning home and parking the vehicle, the power steering assist failed without warning. The contact attempted to restart the vehicle and reset the battery; however, the failure persisted. The contact called the dealer and the manufacturer and was informed that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The failure mileage was approximately 134,000.

The contact owns a 2012 Ford Fusion. The contact stated that while starting the vehicle and reversing, the steering wheel failed to turn. The service power steering message was displayed. The contact called the local dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified and referred the contact to the NHTSA. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 74,000.

The contact owns a 2012 Ford Fusion. The contact stated that at start-up, the power assist fault warning message appeared on the instrument panel. Due to the failure, the contact had the vehicle towed to his home. The contact called a dealer and was informed that his vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 102,000.

Driver was turning a corner and lost power steering causing car to go into oncoming traffic lane. Luckily there was no traffic in the lane. The message “power steering assist fault”appeared on the dash of at that time. I’ve never had any issues with it before. Contacted Ford and was told my VIN was not included in current recall of 12 fusions. This is a dangerous issue that should cover all fusions before someone is killed.

The contact owns a 2012 Ford Fusion. The contact stated that the power steering would fail to operate while driving at various speeds. Excessive force was needed to steer the vehicle as the power steering assist warning light illuminated on the instrument panel. The contact had taken the vehicle to a dealer where he was given an estimate for the diagnostic which the contact declined. The contact then called Conroy Motors (1457 NY-78, Java Center, NY 14082) where he was given the same information as the previous dealer. Upon investigation, the contact discovered NHTSA Campaign Number: 15V340000 (Steering) which he linked to the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 154,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving 60 MPH, the vehicle lost power steering and excessive force was needed to steer the vehicle. The contact also stated that the traction control, power steering, and tire pressure warning lights were illuminated. The contact pulled over and restarted the vehicle; however, the failure persisted. The contact was able to drive the vehicle to a dealer where they informed him that his vehicle was previously included in NHTSA Campaign Number: 15V340000 (Steering). The contact was provided an estimate for the repair. The manufacturer was notified of the failure and provided the contact the same information as the dealer. The contact stated that only a software update was performed with the prior recall and that no actual repairs were performed on the power steering. The vehicle was not repaired. The failure mileage was approximately 115,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving approximately 1 mph, the steering wheel became difficult to turn. The contact stated that there was no warning light illuminated. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 15V340000 (Steering) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 118,841.

I was driving and went to turn steering wheel locked made me hit concrete and damage front bumper cover now power steering assist is not working i see this is a common problem