2016 FORD FUSION Complaints

Vehicle won’t start so I called my roadside/towing assistant number got someone out to do battery jump service because I been through this before twice come to find out that wasn’t the issue might needed more gas still wasn’t the issue so I got the vehicle towed to a shop it came back I needed the dealership to reprogram the vehicle they couldn’t because it wasn’t drivable so I got it towed to another shop just for them to tell me I need a new engine they didn’t know what cause the problem but just off what they seen while doing a diagnostic was low compression on all cylinders oil full and normal color (not brunt) coolant is full and clean warranty doesn’t want to cover parts that’s needed for the vehicle like cylinder head gasket check engine light always came on after repairs was fixed

I was driving to a friends house when my car start to make a dinging sound, and on the dashboard it said that power steering was lost, and to pull over safely. When i tried to turn the car on and off again to see if it might have been a glitch, the wheel locked up and I couldn’t turn it, without almost breaking it. If i want going to my friends house when it happened, my car would have been in an accident on a highway going towards my house, possibly causing multiple injuries and accidents since it happened late in the afternoon almost night time. I went to have it looked at by a mechanic and they said it could possibly be the rack and pinion when they ran the codes. The only warning i got was that my car was saying that the hill assist parking was turned off, even though i never turned it off.

2 car door latches unresponsive and wont lock. Known issue with ford this VIN isnt covered by recall but same issue

Driver door opened while driving. Door latch will not secure. Remains open. There is a recall for same type of vehicle year make and model. 20S15 is the recall number.

My back-up camera only half works. Sometimes it works, and sometimes it doesn’t. My car also doesn’t alert me to when I’m getting too close to another vehicle when I backing into a parking spot. Also, the Bluetooth in my car has not worked or even connect to my phone since I first bought that car, and for this car to not even be 10 years old yet, this is ridiculous. Everyone I know has been having very similar issues. Y’all need to get it together. Is there anyway this issue can be looked into as well please? It’s be really nice to get to use all of my features I pay for. Love the car, hate this electrical bs. ??

A year ago (2022), the passenger door latch failed for unknown reasons out of the blue. The door simply would not close. At the shop, the technician mentioned that it had mechanically and electrically failed and the door would not latch. A year later (2023), The issue is reoccuring; same (passenger) door and driver door both suddenly will not latch making the car inoperable due to safety risks. Upon research, it seems this issue is common to specific Ford models. Re: Ford Fusion Hybrid/Energi Recall Campaign # 20S15/20V177, there is an outstanding recall for certain VIN numbers but Ford refuses to cover my issue despite clear safety concern.

the lug nuts had swollen and were not able to loose without damage. In order to rotate my tires the dealership had me pay for new lug nuts. If they the parts were that cheaply made at the factory, why am i asked to pay for them.

BRAKES WENT OUT WHILE DRIVING ON THE INTERSTATE, BRAKE FLUID LEVEL LOW LIGHT CAME ON. MYSLEF AND OTHERS WERE AT GREAT RISK AS I WAS TRAVELING AT HIGH SPEEDS WITHOUT A WAY TO BRAKE. GOT IT TOWED TO A REPAIR SHOP AND WAS CONFIRMED TO BE THE FRONT BRAKE HOSES. THERE WERE NO WARNING SIGNS OF THIS HAPPENING.

Check engine light came on as the car started riding and idling rough. Took my car to Firestone and they hooked car up to computer and pulled codes. Engine misfire in cylinder 4. They weren't confident what the issue/fix was, so they recommended that I take to the Ford dealership to have them assess. Dealing with the dealership was a nightmare and after staying on top of them for 10 days, I finally was able to get a diagnosis that it was my spark plugs. Not wanting to wait another 10 days for a fix, I took the car back to Firestone since Ford had said what the issue was. Firestone changed the spark plugs and problem was resolved. The next day, check engine came back on and was riding/idling rough. Took back to Firestone. It was a misfire in cylinder again and they changed all 4 spark plugs again thinking it might be the spark plugs. They also confirmed that the coils were not the issue. Problem was solved. Four days later, the check engine light comes back on and the car is riding rough. Took back to Firestone and they dug deeper and confirmed that coolant was leaking into the cylinder causing the misfire. They said that it is a well-known and well-documented issue with the Eco Boost engines as they have a design flaw that allows coolant to leak into the cylinder. Firestone cautioned that I needed to be careful to monitor my coolant levels as the leak into the engine will drain my levels and can cause serious engine and safety issues. They said that I would need a new engine to fix the problem as there was no other solution to stop the misfire. My car only has 79,097 miles on it! We take extremely good care and get it maintenanced regularly. I checked and there are no recalls for my car for this issue even though I can find many, many instances where others are having the same issue with this engine. Without a recall, I will be responsible for paying for a new engine even though it is a design flaw that Ford is well aware of and not an issue that I caused.

I got into an accident around May 3rd. Roughly around 11 pm to 12 am. To inform whomever is reading, none of the issues I will list have happened prior to this event. At the accident my car would not turn on, and it would not lock. As well as a piece of the car had broke off. I took my car to Mike's auto body for repairs. When the person inspecting the car had reviewed what was wrong with my 2016 Ford Fusion, I was informed part of the issue was the starter. I was informed by Nick a staff member of Mike's auto body, that the piece was replaced. After I had picked up my car on June 6, 2023 as per the receipt from my payment. The first time the event happened was on around June 6th to June 20th (I know it happened on a rainy Tuesday or Wednesday anywhere from 7am to 8am prior to Thursday June 22nd.) My car flashed "See manual" on my dash board. The air bag light had turned on. My car would not accelerate, the brakes functioned at this point, but when I pulled off the road and parked my car shook. When I had turned my car off, took out the keys, and turned it on again the problem was "resolved" and I was able to continue driving to work. I had called the auto shop and eventually left my car with the auto shop to be safe. The next event happened on Thursday June 22nd at 4:10 pm after I had picked it up from the auto shop when Nick had informed me my car was safe and nothing was reading on the scanner. (I took a picture of the dash board to show the message) and turned my car back into the auto shop. To note, the brakes did not work during this time. The next time it happened was the first time I drove my car again after picking it up from Mike's auto shop. July 1st at 12:47 pm. The same stuff happened. I recorded on video what my car was doing. My car decelerate when my foot was still on the gas, the brakes were not working, hot air out of the ac, car shaking. It happened 10+ times today (7/15/23) after leaving the dealership to fix a recall I have several videos of it