2010 FORD FUSION Complaints

TAKATA RECALL I CALLED MY MOORESVILLE, N.C. FORD DEALERSHIP TO SCHEDULE A REPLACEMENT OF THE DEFECTIVE PASSENGER AIRBAG AND THE REPLACEMENT PART IS NOT YET AVAILABLE. IT MAY NOT BE AVAILABLE UNTIL THE END OF THIS YEAR..2018. MY RECALL LETTER INDICATES THE FORD MOTOR COMPANY WILL PAY FOR A RENTAL CAR AT $30 A DAY AND THE OWNER HAS TO CARRY AND PAY FOR THE INSURANCE ON THE RENTAL VEHICLE. THE RENTAL COMPANY MY FORD DEALER CONTRACTS THROUGH CHEAPEST RENTAL IS $35.00 PER DAY WHICH WOULD LEAVE ME PAYING APPROXIMATELY $140.00 PER MONTH FOR THE RENTAL AND APPROXIMATELY AN EXTRA $50.00 OR MORE A MONTH FOR INSURANCE I AM ALREADY PAYING FOR A AFFECTED VEHICLE PLUS MONTHLY INSURANCE THAT HAS A RECALL FOR A DEFECTIVE RECALL THAT IS NOT MY FAULT! I AM A SENIOR CITIZEN AND DRIVE MY CAR ON A DAILY BASIS WITH MY GRANDCHILDREN AND LOVED ONES IN MY CAR AND DON'T WANT TO TAKE THE RISK OF DEATH OR INJURY TO ANY OF THEM.. WITH THE AGE OF MY CAR AND THE SUMMER HEAT AND HUMIDITY I DO NOT WANT TO CHANCE THAT! I DO NOT FEEL I SHOULD HAVE TO PAY ANYTHING EXTRA FOR A RENTAL FOR A RECALL PUTTING MY FAMILY IN HARM'S WAY OR EVEN DEATH THAT IS NOT MY FAULT! THE FORD MOTOR COMPANY SHOULD BE MADE TO PAY THE ENTIRE COST OF THE RENTAL VEHICLE! IF INDEED YOUR GOAL AND POLICY IS TO MAKE SURE THESE CAR MANUFACTURERS DO THEIR PART TO INSURE MY SAFETY...THEN FORD MOTOR COMPANY NEEDS TO BE TOTALLY ACCOUNTABLE AND PAY EVERYTHING. NONE OF THE COST SHOULD BE PASSED TO THE OWNER OF THE AFFECTED VEHICLE. I CALLED FORD HEADQUARTERS CUSTOMER SERVICE WITH MY CONCERN ABOUT THE DANGER WHICH THEY URGE THE OWNER TO GET THE AIRBAG REPLACED AND NOT DRIVE IT...BUT YET THE PART IS NOT AVAILABLE AS YET.....AND MAYBE 6 MONTHS OR MORE... & YET WON'T PAY THE TOTAL COST FOR MY FORD DEALER SHIP TO RENT ME A CAR IS TOTALLY RIDICULOUS! THEY ESSENTIALLY SAID "SORRY" THAT'S ALL WE ARE ALLOWING $30 A DAY.

TAKATA RECALL FORD SENT US A LETTER TELLING US TO GO TO OUR FORD DEALER AND THE FORD WAS TO AUTHORIZE THEM TO PROVIDE US A FREE RENTAL CAR; ALL OF WHICH SEEMS TO MEAN THE ISSUE IS VERY SERIOUS. HOWEVER, ALL THE DEALER IS DOING IS TAKING NAMES, ADDRESSES, AND INFORMATION. THEY REFUSE TO TELL US WHEN WE MIGHT GET REPAIR PARTS OR A RENTAL VEHICLE. CAPITAL FORD LINCOLN AND MERCURY OF WILMINGTON (NC)'S SERVICE WRITER TOLD ME THAT THEY COULDN'T "JUST SEND US DOWN TO ENTERPRISE TO GET A CAR." WHEN I ASKED WHY NOT, HE SHRUGGED. FORD HAS BEEN SELLING NEW CARS AND I PRESUME THEY HAVE AIR BAGS IN THEM. ALL OF WHICH MAKES ME FEEL FORD DIDN'T THINK OUR LIVES ARE WORTH DIVERTING PARTS FROM NEW CARS TO FIX THE ONES THEY DROPPED THE BALL ON IN THE FIRST PLACE. WILL YOU PLEASE DO WHATEVER YOU CAN TO GET US HELP? IT WOULD SURELY BE APPRECIATED.

TAKATA RECALL - IT HAS BEEN 2 YEARS SINCE THIS ISSUE WAS IDENTIFIED AND I HAVE YET TO HAVE A DEFINITIVE DATE AS TO WHEN THE ISSUE WILL BE RESOLVED. IT IS PUTTING ME IN A BIND SINCE I HAVE TO TRANSPORT MY CHILDREN AND WIFE IN THE CAR AND HAVE TO USE THE PASSENGER SEAT ON OCCASION. IT IS HARD FOR ME TO BELIEVE THAT IT WOULD TAKE OVER 2 YEARS TO RESOLVE.

WHILE DRIVING VEHICLE AT HIGHWAY SPEED, THE VEHICLE LOST ELECTRIC STEERING CONTROL AND TWO CODES APPEARED ON THE DASH - SERVICE ADVANCETRAC AND POWER STEERING ASSIST FAULT. THE VEHICLE WAS TRAVELLING AT 65ISH WHILE COMPLETING A SLOPING TURN ON THE CAPITAL BELTWAY, THE VEHICLE PULLED TO THE RIGHT AND REQUIRED EXTENSIVE ARM FORCE TO REMAIN IN CONTROL. THE VEHICLE WAS SAFELY MOVED TO THE SHOULDER OF THE ROAD AND TOWED TO THE DEALER FOR SERVICE.

TAKATA INFLATORS. I HAVENT HAD AN ISSUE EXCEPT I BOUGHT THIS VEHICLE IN APRIL OF 2017 AND WHEN I FOUND OUT ABOUT THE AIR BAG RECALL,THE DEALER'S SERVICE DEPARTMENT TOLD ME THEY ARE AWARE OF THE ISSUE AND ARE BLAMING FORD FOR NOT GETTING THEM THE CORRECT PARTS TO ADDRESS THIS VITAL SAFETY ISSUE. IN THE MEAN TIME I'VE RECEIVED NOTICES ABOUT THE RECALL AND TO TAKE MY CAR TO THE DEALER,ETC...BUT IF THEY DON'T HAVE THE PARTS WHAT CAN I DO?? FOR FORD TO BE TAKING THIS LONG ON SENDING OUT THE PARTS IS BEYOND ME FOR SUCH A CRUCIAL SAFETY ISSUE,AND WAS WONDERING HOW MANY PEOPLE ARE GOING TO DIE IN THE MEANTIME??

TAKATA RECALL. I RECEIVED AN AIRBAG RECALL NOTIFICATION VIA US MAIL.PARTS FOR THE REPAIR ARE NOT CURRENTLY AVAILABLE BUT ARE "ANTICIPATED" TO BECOME AVAILABLE "DURING THE SECOND AND THIRD QUARTER OF 2018". I CALLED FORD AND TWO SEPARATE PEOPLE TOLD ME THE CAR WAS SAFE FOR THE DRIVER BUT NOT FOR THE FRONT PASSENGER. HOW CAN THEY BE SURE OF THIS? MEANWHILE, THEY OFFER UP TO $30/DAY FOR A RENTAL CAR. THIS IS GOOD UNTIL I FIND OUT THROUGH TWO DEALERSHIPS THAT THE LEAST EXPENSIVE CAR AVAILABLE IS $35 INCLUDING TAXES. TO RECAP: 1. FORD SAYS THE CAR IS SAFE TO DRIVE FOR THE DRIVER ONLY. 2. FORD WILL PROVIDE A RENTAL CAR OF UP TO $30/DAY EVEN THOUGH THE CHEAPEST IS $5 MORE OR $150/MONTH OUT OF MY POCKET. 3. PEOPLE HAVE BEEN INJURED/KILLED BY THIS DEFECT. WHAT ARE MY OPTIONS OTHER THAN JEPORDIZING THE SAFETY OF ME AND MY FAMILY? PAYING $150/MONTH IS NOT AN OPTION AND WHEN WILL THE PART BE READY? WHY CAN'T FORD GO THE EXTRA MILE AND FULLY COVER THE RENTAL? I WAS A FEDERAL AIR TRAFFIC CONTROLLER FOR 31 YEARS. I AM VERY KEEN ON SAFETY RISKS AND THIS IS NOT ONE I AM WILLING TO TAKE. PLEASE HELP. THANK YOU.

STARTED BOUT DECEMBER 2017 PUT GAS IN READ HUNDRED TEN MILES TO E MAYBE BOUT 75-80 MILES LATER BE 10 MILES TO E SMELL FUEL ESPECIALLY WHEN IDILING

FRONT PASSENGER SEAT RECALL IT CAN SLIDE FORWARD AND JAM LOCK WHEN BRAKING HARD AND CAN NOT BE UNLOCK/JAMMED TO MOVE BACK AWAY FROM DASH. WHILE DRIVING QUICK SUDDEN SLAM ON BRAKES

"TAKATA RECALL" I RECEIVED A RECALL NOTICE FEBRUARY 2018 STATING THERE HAD BEEN A RECALL ON THE PASSENGER SIDE AIRBAG, AND I WOULD BE NOTIFIES WHEN PARTS BECAME AVAILABLE TO FIX THE ISSUE. I HAVE SINCE THEN RECEIVED A LETTER STATING PARTS ARE UNAVAILABLE, AND FORD IS OFFERING RENTAL CARS UNTIL PARTS DO BECOME AVAILABLE. I HAVE BEEN TRYING TO GET THIS SOLVED FOR A WEEK NOW, AND MY LOCAL FORD DEALER JUST KEEPS SAYING THEY WILL GET BACK TO ME. THIS IS MY ONLY FORM OF TRANSPORTATION, AND I HAVE TWO KIDS THAT TRAVEL IN THIS CAR WITH ME. I FEEL LIKE EVERYDAY DRIVING IN THIS UNSAFE VEHICLE, IS A THREAT TO ME AND/OR MY CHILDREN, AND NOTHING IS GETTING RESOLVED, DUE TO AN OVERWHELMING LIST, BUT I SHOULDN'T HAVE TO WORRY EVERYTIME I DRIVE.

MY POWER STEERING WENT OUT IN MARCH OF 2016. I HAD TO PAY OUT OF POCKET BECAUSE THERE WAS NOT A RECALL ON THE 2010'S JUST THE 2011 AND 2012'S. WELL HERE IT IS, 2018 AND MY POWER STEERING WENT OUT AGAIN... I CANT SEE MYSELF PAYING ANOTHER $1500 FOR SOMETHING THAT IS OUT OF MY CONTROL. SEEMS AS IF IT HAPPENS WHILE THE CAR IS SITTING. I CAN RECALL DRIVING AND A LIGHT CAME ACROSS MY DASH. I DIDN'T KNOW WHAT THE LIGHT MEANT AND I DIDN'T NOTICE ANY CHANGE WITH MY CAR UNTIL THE NEXT MORNING WHEN I TRIED PULLING OUT OF MY DRIVEWAY. ITS EXTREMELY DANGEROUS!!!