2010 FORD FUSION Complaints

TAMARA RECALL- I HAVE CALLED SEVERAL TIMES TO GET THIS FIXED, STILL NO PARTS. WHEN WILL PARTS E AVAILABLE?

POWER STEERING ASSIST FAULT. SUDDENLY LOST POWER STEERING WHILE DRIVING CAR. TURNED CAR OFF AND THEN BACK ON AND FAULT WENT AWAY AND REGAINED POWER STEERING FOR A FEW WEEKS. LOST POWER STEERING AGAIN WHILE DRIVING AND CAR VIOLENTLY JERKED TO THE RIGHT. AFTER TURNING IGNITION KEY ON AND OFF SEVERAL TIMES THE STEERING ASSIST FAULT WOULD NOT GO AWAY. DROVE CAR HOME WITHOUT POWER STEERING AND FAULT WILL NOT DISAPPEAR.

TAKATA RECALL. MY COMPLAINT IS THAT IT IS TAKING FORD AN INORDINATE LENGTH OF TIME TO DEVELOP AND IMPLEMENT A REMEDY TO THIS RECALL. IT HAS BEEN 2 YEARS, AND THERE IS NOTHING TO BE DONE. THE ONLY THING THEY SAY TO DO IS NOT HAVE ANYONE RIDE IN THE FRONT PASSENGER SEAT-THAT IS A RIDICULOUS ANSWER FOR A PERIOD OF 2 YEARS. IT IS CLEAR THIS IS NOT A PRIORITY FOR THEM--THEY SOLD THEIR CARS AND NOW WANT TO SELL MORE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED CAPITAL FORD AT (408) 426-8298 (LOCATED AT 919 CAPITOL EXPRESSWAY AUTO MALL, SAN JOSE, CA 95136) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED CASE NUMBER: 13788956. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT

I INHERITED THIS VEHICLE A LITTLE OVER A YEAR AGO. THE VEHICLE SHUTS OFF FOR NO REASON AND THE BATTERY AND WRENCH LIGHT COME ON. AFTER MUCH RESEARCH I HAVE FOUND THAT THIS COULD BE THE ETB ASSEMBLY AND THAT SEVERAL PEOPLE HAVE COMPLAINED ABOUT THIS. THIS IS DANGEROUS AND I DO NOT KNOW WHY FORD HAS NOT RECALLED IT YET RATHER THAN OFFERING THE CUSTOMER SATISFACTION PROGRAM. I HAVE AN APPT TO TAKE IT TO A DEALERSHIP ON SATURDAY. THIS IS A KNOWN ISSUE AND WE SHOULDNT HAVE TO PAY FOR ANY DIAGNOSTICS. IF SOMETHING HAPPENS TO ME WHILE DRIVING I WILL SUE.

TL* THE CONTACT OWNS A 2010 FORD FUSION. EVERY TIME THE VEHICLE WAS STARTED, THE "SERVICE POWER STEERING" INDICATOR WOULD ILLUMINATE ON THE MESSAGE CENTER. THE FAILURE OCCURRED SINCE OCTOBER OF 2017. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS DETERMINED THAT THE POWER STEERING COLUMN HAD TO BE REPLACED. THE DEALER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.

THERE A PAST RECALL ON MY CAR WHICH THERE WAS AN ISSUE WHERE THE STUDS ON MY WHEEL WOULD FALL OFF. I CONTINUE TO HAVE THEM BREAK OFF MY CAR. AND FORD IS REFUSING TO HELP FIX, REPAIR AND ACKNOWLEDGE THE ISSUE. THIS IS NOT NORMAL AND I HAVE PLACED THEM SEVERAL TIMES AND FORD TELLS MY ITS MY PROBLEM NOT THEIRS. I NOTICE THE STUDS MISSING NORMALLY AFTER DRIVING. WHICH MAKES THIS EVEN MORE OF AN ISSUES. I PUT A DATE WHEN THIS HAPPEN IN THIS FORM BUT ITS BEEN ON GOING FOR SEVERAL YEARS.

BACK IN APRIL, MY SON WAS DRIVING THE CAR. HE WAS GETTING OFF OF ONE HIGHWAY AND MERGING ONTO ANOTHER MAJOR HIGHWAY. WHILE GOING AROUND THE BEND, THE POWER STEERING GAVE OUT AND HE WAS NOT ABLE TO TURN THE WHEEL. HE HIT THE CURB, BLEW THE DRIVERS SIDE TIRE AND BOUNCED TO THE RIGHT, WHERE HE COULD HAVE WENT OVER INTO THE RIVER BELOW. THANKFULLY HE DID NOT AND CAME OUT OF IF SAFELY. NO OTHER VEHICLES WERE INVOLVED. THE CAR HAD TO BE TOWED. I PUT A CASE IN WITH FORD, AND THEY DENIED MY CLAIM. NO RHYME OR REASON AS WHEN I ASKED WHY, THEY COULD NOT TELL ME. NOW JUST BECAUSE THIS IS ONLY A SPECIFIED VIN NUMBER RECALL DOESN'T MEAN THIS CANNOT HAPPEN TO THE OTHER 2010 FUSIONS. I HAD THE CAR TOWED A FEW WEEKS LATER TO A FORD DEALERSHIP, AND THEY GAVE ME AN ESTIMATE OF 2395.00 PLUS TAX. NOW, THAT IS FOR THE RACK & PINION, AKA, STEERING COLUMN, TIRE, CLOCK SPRING OR SOMETHING AND A COUPLE OF OTHER THINGS. IF THE OUTCOME OF THE ACCIDENT HAD BEEN DIFFERENT, FORD PROBABLY WOULD HAVE PAID FOR IT. ALL I HAVE DRIVEN ARE FORDS, MY WHOLE ENTIRE FAMILY HAS FORDS. SO, WHAT IS THE NEXT STEP FOR ME TO TAKE? I AM GOING TO TALK TO A LAWYER TO SEE WHAT MY OPTIONS ARE.

THE METAL PART UNDER THE DRIVER SIDE SEAT BROKE CAUSING THE SEAT TO BE SOME DETACHED.

MY CAR WAS HAVING MULTIPLE ISSUES. FIRST THE EPAS SYSTEM WENT OUT AS I WAS DRIVING. THERE WAS A RECALL FOR PREVIOUS VERSIONS BUT WHEN I LOOKED UP THE 2010 FORD FUSION 3.0LV6 AWD IT WAS NOT INCLUDED EVEN THOUGH IT WAS ONE OF THE PIONEER VEHICLES OF FORDS TO HAVE THE SYSTEM. ONCE I GOT THE POWER STEERING REPAIRED I STARTED HEARING A GRINDING. AS I DROVE THE CAR TO MY HOUSE TO GET A SAFE LOOK ALL OF A SUDDEN THERE WAS A JERKING AND CRUNCHING SOUND AS I DROVE ON A STRAIGHT ROAD WITH SLIGHT GRADING. LUCKILY I WAS ONLY GOING 35MPH AND WAS ABLE TO CONTROL THE VEHICLE. I TOOK IT TO THE MECHANIC AND FOUND OUT THAT IT WAS THE POWER TRANSFER UNIT AND THE REAR DRIVE SHAFT. AFTER TALKING TO THE MECHANIC HE SAID THAT THE PTU IS ONE OF THE MOST COMMONLY REPLACED PARTS IN THE AWD FORD VEHICLES. IT IS OBVIOUS AFTER MORE RESEARCH THAT FORD IS WELL AWARE THAT THEY ARE PROVIDING A FAULTY PRODUCT AND ARE PLACING THEM IN ALL OF THEIR AWD SYSTEMS. MY UNDERSTANDING IS THAT THE PTU UNIT IN THE FORD FUSION 2010 IS THE SAME AS IN ALL OTHER FORD AWD VEHICLES. SINCE I SPENT SO MUCH MONEY TO GET THE POWER STEERING FIXED I HAD TO PUT MY CAR IN A GARAGE FOR THE WINTER SO I COULD SAVE UP TO FIX THE NOW FUNKED PTU. MY CAR HASN'T EVEN CRACKED 89K MILES.