2012 FORD FUSION Complaints

The contact owns a 2012 Ford Fusion. The contact stated that while driving at approximately 55 - 60 MPH, the AdvanceTrac and power steering systems became inoperable. The AdvanceTrac and power steering warning lights were illuminated. The vehicle was taken to an independent certified mechanic, where an unknown diagnostic was made. The AdvanceTrac system was reset, and unknown power steering system repairs were performed; however, the failure recurred. The vehicle was taken back to the independent mechanic several times. The mechanic reset the AdvanceTrac system a second time. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 15V340000 (Steering). The manufacturer was notified of the failure and confirmed that the VIN was not included in the recall and the vehicle did not have warranty coverage. The failure mileage was approximately 29,104.

The contact owns a 2012 Ford Fusion. The contact stated that while driving on a main road at 55 MPH, the vehicle lost power steering functionality with the message "Service Advanced Track Power Steering" displayed. There was no warning light illuminated. The contact pulled over on the side of the road to restart the vehicle; however, the power steering function remained disabled. The local dealer was contacted; however, the vehicle was not diagnosed. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 165,000.

The contact owns a 2012 Ford Fusion Hybrid. The contact stated while driving at 50 MPH, the vehicle lost power steering functionality. There was no reservoir cap to check for power steering fluid. The power steering warning light was illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 72,000.

The contact owns a 2012 Ford Fusion. The contact stated that while driving 60 MPH, the power steering failed to function as intended and the steering wheel became difficult to maneuver. The contact stated that the steering wheel seized. The contact was able to coast to the side of the road. No warning lights were illuminated. The contact called a friend to drive the vehicle to the residence. The contact stated that the failure persisted. The contact stated that on another occasion, the steering wheel became difficult to turn while driving. The message "Power Steering Assist Fault" was displayed. The vehicle was taken to the dealer where it was diagnosed and determined that the rack and pinon had failed and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

My power steering went in my 2012 Ford Fusion. It was recalled years ago and now it has affected my car. I can’t drive it as it is very unsafe. I was told since it was under 150,000 miles it could be fixed but by someone else I was told it will not be fixed. I need some assistance.

The contact owns a 2012 Ford Fusion. The contact stated while driving 55 MPH, the power steering assist became inoperable. There was no warning light illuminated. The contact stated that excessive force was needed to steer the vehicle due to the failure. The dealer was notified of the failure and the contact was informed that the vehicle was not covered under NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the steering wheel became inoperable. There were several unknown warning lights illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was towed to the dealer, where it was diagnosed that the power steering module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 135,000.

The contact owns a 2012 Ford Fusion. The contact stated that while his son was driving at 65 MPH, he had to pull over to the side of the road due to a flat tire. The contact's son had a difficult time removing the lug nuts. The lug nuts could not be removed with the tire iron. The contact called AAA, and it was difficult for the Roadside Assistant to remove the lug nuts. The contact was informed that the lug nuts were swollen due to the aluminum or chrome material. The contact stated that the Roadside Assistant had to drill the lug nuts to remove the lug nuts. The vehicle was not repaired. The manufacturer was made aware of the failure but offered no assistance. The failure mileage was unknown.

The contact owns a 2012 Ford Fusion. The contact stated that while driving at an undisclosed speed, the message “Service Power Steering” was displayed. The contact stated that the vehicle was taken to the independent mechanic, and the steering wheel seized. The message "Service Power Steering" was displayed. The contact stated that the steering wheel became difficult to turn. The vehicle was taken to an independent mechanic; however, the vehicle was not diagnosed or inspected. The contact stated that another independent mechanic was scheduled to stop by the residence to inspect the vehicle. The vehicle was not yet repaired. The manufacturer was not made aware of the failure. The failure mileage was 122,234.

The contact owns a 2012 Ford Fusion. The contact stated that his wife was involved in a crash noting that while stopped at a traffic light upon traffic beginning to move forward, the contacts wife took her foot off of the brake pedal slightly however the vehicle continued to lurch forward and in the process bumped into the vehicle in front of her with the entire front end of their vehicle. No property damage was reported. The vehicles came to a stop upon impact. The vehicle was towed to a local dealer. No warning lights were illuminated however the following message was displayed on the instrument panel that read "Brake Failure". A Police report was not filed. The vehicle was not destroyed. No injuries were reported. The vehicle was diagnosed and the contact was advised that the Anti Lock Braking System Module was faulty and would need to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 134,021.