2018 FORD FUSION Complaints

Shifter cable bushing degraded and fell off. Causing a condition where the car could not be shifted into or out of gear, and car applied park brake as a safety precaution and could not be disabled until the shifter was manually put back into park by mechanic. This bushing has been under recall for other year fusions but has not been extended to this one. Research on forums shows this is a very common problem. Could be a real safety issue if car cannot be shifted and it needs to be driven away in an emergency. This part should not fail in this short of time, it is made of inferior materials and does not last. No warnings given prior, part fails catastrophically.

The car issued no warning, lights or messages prior to the damage. My [XXX] son was driving and the car started shaking which really scared him as he’s a new driver. I would say the safety of him and other drivers on the road were definitely put in danger. The vehicle has been inspected by a Ford dealership. They stated it had a broken flex plate and short block. Broken Flexplate; Diagnostic $210.00 Parts $1,345.86 (Flexplate, transmission fluid pump, filter, one time use parts) Labor $2,600.00 ($200.00 x 13.0hrs) Sales Tax $125.84 Total $4,281.70 Short Block replacement; Diagnostic $145.00 Parts $2,193.64 (Short block engine/kit, spark plugs, one time use parts) Labor $4,480.00 ($200.00 x 22.4hrs) Alignment $159.95 Sales Tax $205.11 Total $7,183.70 Tow Bill $140.00 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My Vehicle was found to have a coolant intrusion. There is a know defect on these vehicles (1.5 / 2L) Ford engine. There was a hairline crack in 2 of the cylinders, which causes coolant to leak thoroughout the engine. My safety was put at risk as this issue causes the vehicles engine to overheat at an unsafe rate. 2 separate dealers found this issue CBA and Autonation Ford. Fidelity Warranty Services inspected the vehicle to see what would be covered. they appeared about 2 weeks prior but would disappear. It finally came back but was extremely repetitive

The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle briefly began to shake violently before returning to normal functionality. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into various cylinders had resulted in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 130,000.

Engine light came on got it diagnosed said it was misfiring in cylinder 2. spark plugs and coil needed to be changed. Changed all spark plugs and coil and the engine light is still on and saying the same thing. Doesn’t crank right. Coolant going into engine. My vehicle only has 32,000 miles. Seems to be a know problem but ford will not do anything. Saying I need a new motor.

The contact owns a 2018 Ford Fusion. The contact stated that the check engine warning light was displayed on the instrument panel. The vehicle was taken to an independent mechanic, where a code reader determined that there was a misfire in cylinders #1 and #3. The vehicle was taken to a dealer, where the engine misfires were confirmed, and the engine's long block needed to be replaced. Upon investigation, the contact discovered Technical Service Bulletin: 22-2229; however, the vehicle was not covered under the TSB. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 88,300.

Known issue with 2013 Models through 2019, Sunroon leaks under heavy rain even if the Drains are cleaned and cleared. I spoke with Ford and they said it is not their issue since there is no recall. This has been posted under multiple site that there are hundreds of people effected by this.

The contact owns a 2018 Ford Fusion. The contact stated that while driving at various speeds, there was white smoke coming from the rear exhaust. The check engine warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed with coolant intrusion into cylinder #3, low coolant, and an overheated engine. The vehicle was not repaired due to the cost. The contact related the failure to TSB: 19-2208. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 76,000.

Coolant intrusion, coolant and oil is mixing causing my car to run hot. Engine light keeps coming on, repairs to multiple pumps replaced, water pump replaced, spark plugs replaced, radiator replaced, thermostat replaced. Ford dealership tried replacing all the above vehicle is still running hot. Now claiming I need a new engine.

The contact owns a 2018 Ford Fusion. The contact stated that after starting the vehicle, the gear shifter could not immediately be shifted out of park(P). The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was unknown.