2012 FORD FUSION Complaints

The contact owns a 2012 Ford Fusion. The contact stated while driving at an undisclosed speed, the steering wheel seized. There was no warning light illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was towed to the dealer, where it was diagnosed that the steering gearbox had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was not available.

The contact owns a 2012 Ford Fusion. The contact stated while driving 45-50 MPH, the vehicle lost power steering functionality. The message "Service Power Steering" was displayed. The contact was able to pull over to the side of the road. The contact's husband was able to drive the vehicle to the residence without power steering assist. The vehicle was taken to the dealer, where it was diagnosed that the power steering control module (PSCM) had failed and needed to be replaced. The manufacturer was contacted and informed the contact that the vehicle was covered under Ford Campaign Number: 15N01. The manufacturer attempted to contact the dealer on the contact's behalf; however, the dealer was unreachable. The dealer later informed the contact that Ford Campaign Number: 15N01 had expired. The vehicle was not repaired. The failure mileage was approximately 206,000.

The contact owns a 2012 Ford Fusion. The contact stated while driving at various speeds, the steering wheel started drifting and the contact was unable to keep steering wheel steady. The contact stated that there was an abnormal clicking sound coming from the steering wheel while turning the wheel in either direction. The contact stated that the "Service Power Steering Assist" and "Service Advancetrac" messages were displayed on the instrument panel. The vehicle was taken to an independent mechanic where the contact was informed that the power steering module was electrical, and no repairs could be performed on the vehicle. Despite the failure, the contact was able to drive the vehicle to the residence and contacted the manufacturer. The manufacturer informed the contact that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The contact was also provided a case number. The vehicle was not repaired. The failure mileage was approximately 214,000.

The contact owns a 2012 Ford Fusion. The contact received notifications of NHTSA Campaign Numbers: 15V34000 (STEERING), 19V001000 (AIR BAGS), and 21V158000 (AIR BAGS); however, the parts to do the recall repairs were unavailable. The local dealer was contacted, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not yet made aware of the issue. The contact stated whiling parking the vehicle the steering wheel became extremely difficult to turn with the message "Service Power Steering" displayed. The cause of the failure was not determined, and the vehicle was not yet repaired. The failure mileage was 310,000. Parts distribution disconnect.

The contact owns a 2012 Ford Fusion. The contact stated that while driving 25-30 MPH, the vehicle lost power steering functionality while turning into the driveway. The contact was able to park the vehicle at the residence. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 15V340000 ( Steering). The contact called the local dealer who confirmed there was no recall on the VIN. The vehicle was later taken to the local dealer by the Ford mechanic and was diagnosed that the sensor or module to the power steering needed to be replaced. The vehicle was repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 94,000.

The contact's stepdaughter owns a 2012 Ford Fusion. The contact stated that while his stepdaughter was driving approximately 20-30 MPH, the vehicle lost power steering functionality. The driver was able to pull over to the side of the road. The contact stated that the failure had recurred on several occasions. The contact stated that upon turning off and restarting the vehicle, the power steering became functional for approximately 10 minutes. Additionally, the message "Power Steering Assist Fault" was displayed on some occasions. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 100,000.

When I turned my car on to leave for work it was beeping and the menu said power steering system faulty and loss of power steering/ it will also randomly loss power steering while driving down the road

Randomly at start up, it says "power steering assist fault" We took it to Ford and they couldn't recreate the problem because it was happening at random, and they said they couldn't fix it as it wasn't having the problem at the time. Now it's permanent, we have no power steering assist and is very unsafe for my mother to drive.

Absolute unacceptable level of rust to the body and frame. Even with regular car washes, sitting for a year covered. It’s literally totalled and I am out of a car. It’s a 2012 with this amount of rust

Unknown, my son in law came inside one day and said that the steering wasn't working I didn't realize at the time it didn't have a fluid port. So I wasn't sure how to get it done but then the power was being lost also from the engine. I called to see if it had any recalls but it doesn't supposedly but then why is it that other fusions same year have the issue and it was recalled or is mine just to late to be taken advantage of? I am unable to drive it and the dealership I bought it from didn't offer an extended warranty so it has been sitting on the side of my house because it is unsafe to drive. Please help me.... thank you. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)