2015 FORD FUSION ENERGI Complaints

The contact owns a 2015 Ford Fusion Energi. The contact stated while driving at various speeds, the steering wheel became difficult to turn to the left or the right. The contact stated that the ABS and traction control warning lights were illuminated. The vehicle was towed to a local dealer where it was diagnosed and determined that the electrical rack and pinion needed to be replaced and recalibrated. In addition, the contact linked the failure to NHTSA Campaign Number: 15V340000 (Steering); however, the VIN was not included. The vehicle was not repaired due to costs. The manufacturer was made aware of the failure. The failure mileage was approximately 100,008.

The contact owns a 2015 Ford Fusion. The contact stated while driving approximately 55 MPH, the vehicle lost motive power. The contact stated that upon inspection, an oil leak was found. The vehicle was towed to an independent mechanic; however, the vehicle was not diagnosed or repaired. The vehicle was towed to a local dealer where it was diagnosed and determined that the engine needed to be replaced due to several holes and cracks being found on the engine block. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.

The contact owns a 2015 Ford Fusion Energi. The contact stated while driving approximately 45-60 MPH, the vehicle started making an abnormally loud humming sound while releasing the accelerator pedal. The contact stated that upon depressing the accelerator pedal, the vehicle hesitated and jerked backward several times. The contact was able to continue driving; however, the failure reoccurred increasingly while driving the following day. The warning message "Engine coolant temperature - Pull Over As Soon As Possible" was displayed. The contact veered to the side of the road. The vehicle was towed to the local dealer where the failure was diagnosed as a transmission failure. The dealer informed the contact that the repair would be covered by the manufacturer; however, the parts were on back order. The contact became aware that the VIN was included in NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 100,070.

The contact owns a 2015 Ford Fusion Energi. The contact stated that the engine control module failed to shutoff the vehicle causing the battery to drain. The contact was then unable to start the vehicle. The failure happened several times over a two-year period. The contact stated that to restart the vehicle he would break into the vehicle through the trunk to get to the battery and jumpstart the vehicle. The contact had taken the vehicle to the dealer and was informed that there was no recall associated with the VIN and that there were no known issues. The contact stated that the manufacturer knew about the issue but decided not to issue a recall. The manufacturer was made aware of the failure and confirmed that there was no recall associated with the issue. The contact was referred to NHTSA for assistance. The approximate failure mileage of 96,000. Consumer found a website explaining exactly what was happening with consumer's car was found on lenberglaw.com lemon law vehicles.

TL* THE CONTACT OWNS A 2015 FORD FUSION ENERGI. WHILE THE VEHICLE WAS CHARGING, THE PLUG MELTED INTO THE WALL AT THE CONTACT'S HOME. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V592000 (EQUIPMENT). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO WEST HILLS FORD (1100 OYSTER BAY AVE S, BREMERTON, WA 98312) AND THEY STATED THAT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

IF I CRANK THE CAR SOON AFTER CUTTING IT OFF, (WHILE IT'S STILL WARM) ENGINE SPUTTERS THEN QUITS, AS IF IT ISN'T GETTING ENOUGH FUEL. SO WHEN GETTING GAS, I HAVE TO HOLD DOWN THE GAS PEDAL OR ENGINE QUITS. AS SOON AS I START PUMPING, THE ENGINE STARTS CHOKING. I CAN'T TURN OFF THE IGNITION WHILE PUMPING GAS BECAUSE IT WON'T STAY CRANKED ONCE I TRY TO DRIVE AWAY UNLESS I REV THE RPM'S UP REALLY HIGH FOR A PERIOD OF TIME. I'VE HAD IT LOOKED AT SEVERAL TIMES AND NO ONE CAN FIGURE OUT WHAT'S WRONG. THIS HAS BEEN AN ONGOING PROBLEM FOR OVER A YEAR. AND NOW WHITE SMOKE BILLOWS OUT OF THE TAIL PIPE WHEN IT'S CRANKED. SECOND PROBLEM....ELECTRICAL. SOME OF THE STEERING WHEEL BUTTONS, SUCH AS CRUISE AND HANDS-FREE CALLING STOP WORKING OVER TIME. THIRD PROBLEM.... FRONT CV JOINTS WEAR OUT WAY TOO SOON. I HEARD OF A RECALL ON THE NEWS A COUPLE OF MONTHS AGO FOR MY CAR THAT SOUNDED LIKE MY ENGINE ISSUE, BUT NOW I CAN'T LOCATE THE RECALL ANYWHERE. THEY EVEN TOOK IT OFF OF THE NEWS CHANNEL'S WEBSITE. DURING THE BROADCAST, THEY SAID THE RECALL WOULD BEGIN DECEMBER 10TH. WHAT HAPPENED??? DID FORD CHANGE ITS MIND? SURE WOULD HELP ME OUT! I'M ENTERING THE OCCURRENCE DATE 1/1/17, BUT THIS HAS BEEN GOING ON WELL OVER ONE YEAR, MAYBE 2.

NHTSA RECALL 18V-592. FORD RECALL 18S24. CONVENIENCE CHARGE CORD REPLACEMENT. FORD HAS NOT PROVIDED A TIMELY RESOLUTION TO THIS RECALL AND HAS NOT PROVIDED A REASONABLE/PRACTICAL TEMPORARY SOLUTION TO CHARGING MY VEHICLE WITH A REPLACEMENT CORD THAT IS AVAILABLE, WITH A DIFFERENT PART # THAN MY CURRENT CORD. THE PART IS AVAILABLE BUT WOULD NOT BE HONORED UNDER THIS RECALL. THAT PART # IS HS7210B706A. IF THIS CHARGING CABLE IS AVAILABLE FOR MY CAR, THEN WHY CAN'T IT BE PROVIDED AT NO COST UNTIL THE REPLACEMENT CORD IS PROVIDED AT WHICH TIME, I CAN RETURN PART # HS7210B706A? PLEASE ADVISE THE BEST WAY TO PROCEED WITH OBTAINING A TEMPORARY CORD FOR CHARGING MY ELECTRIC VEHICLE OR AUTHORIZE OBTAINING PART #HS7210B706A AT NO COST.

SHIFTER BUSHING CABLE - THIS PART BROKE OFF FROM MY VEHICLE BACK IN JULY. THE BUSHING CONNECTS SHIFTER ARM TO TRANSMISSION. WITHOUT THIS PIECE, MY VEHICLE NEEDS ASSISTANCE TO COMPLETE EVERY SINGLE SHIFT. WHEN ATTEMPTING TO MOVE FROM PARK TO DRIVE, I HAVE TO GET OUT OF MY VEHICLE, OPEN THE HOOD, PLACE THE SHIFTER DOWN ON THE TRANSMISSION ARM, THEN SHIFT THE CART. TO GO FROM DRIVE TO PARK, I HAVE TO ENGAGE THE PARKING BREAK, GET OUT OF THE CAR, POP THE HOOD, REATTACH THE SHIFTER ARM, THEN SHIFT THE CAR. THIS ISSUE HAS BEEN ONGOING SINCE JULY 2018 WITH NO NOTICE FROM FORD ON WHEN THE REPLACEMENT PART WILL BE AVAILABLE. THIS SPECIFIC PART IS NOT SOLD ON THE AFTERMARKET EITHER, MEANING THAT I DO NOT HAVE ANY WAY TO FIX MY CAR AND THUS HAVE TO DEAL WITH THE ISSUE EVERY SINGLE TIME I DRIVE THE CAR. I'M VERY CONCERNED THAT ALL OF THIS SHIFTING AND OPENING AND CLOSING OF MY HOOD IS CAUSING LONG-TERM DAMAGE TO THE CAR (THAT FORD WOULD MOST LIKELY NOT FIX). I HAVE CALLED FORD OVER 8 TIMES TO COMPLAIN AND HAVE RECEIVED NO ETA ON PARTS, NO OTHER WAY TO FIX THE ISSUE, NOR ANY COMPENSATION/HELP TOWARDS ME BEING ABLE TO USE MY CAR. RECALL WAS ISSUED ON JULY 20TH, 2018; OVER 3 MONTHS LATER, NO REPLACEMENT PART HAS BEEN PROVIDED.

WHILE DRIVING MY VEHICLE THE VEHICLE JERKED AND SUDDENLY LOST ALL POWER. I COASTED AS SAFELY AS POSSIBLE TO THE RIGHT LANE AS SOON AS I HAD A 'STOP SAFELY NOW' MESSAGE BLINK ON MY INSTRUMENT PANEL. I ATTEMPTED TO TURN MY CAR BACK ON BUT COULDN'T. AFTER A FEW ATTEMPTS I WAS ABLE TO TURN IT BACK ON ONLY TO HAVE THE SAME JERK MOVEMENT AND LIGHT COME ON. I COASTED ONCE AGAIN TO THE FURTHEST RIGHT LANE BEFORE ATTEMPTING ONCE MORE TO RESTART THE CAR. AFTER ANOTHER SHORT LIVED TAKE OFF I COASTED TO A PARKING LOT. WHILE IN THE PARKING LOT AND EVENTUALLY BEING ABLE TO TURN THE CAR INTO ACC IT HAPPENED ONCE MORE AND THE VEHICLE SHUT OFF AGAIN.

THE CAR HAS STOPPED CHARGING AND WILL NOT OPERATE IN HYBRID MODE. FORD AND THE DEALER HAVE THE PARTS ARE BACK ORDER FOR OVER 4 MONTHS. THE DEALER IS STATING THAT THEY HAVE 4 OTHER VEHICLES WITH THE SAME EXACT ISSUE. THIS SEEMS TO BE AN EMERGING FAILURE POINT ON THESE CARS.