2010 FORD FUSION HYBRID Complaints

TAKATA RECALL IT'S BEEN MORE THAN TWO YRS SINCE WE WERE NOTIFIED THAT OUR VEHICLE IS PART OF THE TAKATA AIRBAG RECALL. WE RECEIVED FOUR LETTERS SINCE REMINDING US THAT WE ARE STILL WAITING FOR REPLACEMENT PARTS. RECENTLY, FORD SENT A LETTER STATING "A REPAIR IS AVAILABLE FOR YOUR VEHICLE". I CONTACT OUR LOCAL DEALER AND WAS TOLD THEY HAD TO ORDER THE PARTS AND WE WOULD BE CONTACTED WITHIN A FEW DAYS TO SCHEDULE AN APPOINTMENT TO BRING THE CAR IN FOR REPAIR. ONE MONTH LATER, I CONTACT THE DEALER TO FIND OUT WHAT'S TAKING SO LONG. NOW THE DEALER TELLS IT WILL TAKE A FEW MONTHS TO GET THE PARTS AND THAT I AM ON A WAITING LIST TO HAVE THE CAR REPAIRED. SO I CONTACT ANOTHER DEALER TO SEE IF I CAN GET THE CARE REPAIRED SOONER. THIS FORD DEALER TELLS ME THEY CANNOT ORDER THE PARTS AT ALL. AND CONTINUES TO SAY THAT FORD SENT OUT LETTERS TO CUSTOMERS STATING REPAIRS WERE AVAILABLE TO APPEASE THE CONSUMER. THE REPRESENTATIVE ADVISES TO GET A RENTAL OR NOT SIT ANYONE IN THE PASSENGER SEAT. UNBELIEVABLE! CAN WE GET A REASONABLE TIMELINE ON HOW LONG THIS IS GOING TO TAKE? JUST BE HONEST INSTEAD OF STRINGING US ALONG!

TAKARA RECALL, STILL NOT REPAIRED, WAS TOLD NOT TO DRIVE IT. WIFE WANTED A SAFE VEHICLE, BUT COULD NOT TRADE THE FORD FUSION 2010, BECAUSE OF RECALL. DID NOT GET LETTER FROM FORD ABOUT THEM PROVIDING A VEHICLE UNTIL REPAIRS TO AIR BAG COULD BE COMPLETED. ASK FOR REIMBURSEMENT FOR THE AMOUNT OF WHAT THEY WERE GOING TO PAY ANY RENTAL FEES. THEY REFUSED. CAR IS SITTING AND WANT RELIEF UNDER THE LEMON LAW.

POWER STEERING SUDDENLY FAILED, GIVING SERVICE WARNING, ALONG WITH WARNING TO SERVICE AUTOTRACK

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V046000 (AIR BAGS). SISK FAMILY FORD (565 OAK ST, FOREST CITY, NC 28043, (828) 245-1626) STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER DID NOT MENTION A LOANER VEHICLE OPTION. THE DEALER STATED THAT THE PART MAY BE AVAILABLE IN DECEMBER OF 2018. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

AS I WAS DRIVING INTO A PARKING LOT, THE BRAKES FELT LIKE THEY WOULDN'T WORK AND THE WARNING LIGHT AND BELL WENT ON, BUT ULTIMATELY THE CAR STOPPED, BUT I HAD TO PRESS BRAKE PEDAL TO THE FLOOR HARD TO STOP THE CAR. I HAD THE CAR TOWED TO MIDAS. THEY SAID IT WAS AN ELECTRONIC OR COMPUTER PROBLEM AND SUGGESTED I TAKE IT TO A DEALER. I THEN HAD IT TOWED TO SAYBROOK FORD. THEY DIAGNOSED REPLACING ECU AND HCU, EVEN THOUGH THE CAR DIDN'T DEMONSTRATE THE PROBLEM TO THEM.I FOUND ON LINE A TECHNICAL SERVICE BULLETIN FROM FORD (TSB-09-22-11) AND A BRAKE SYSTEM UPDATE SPECIFIED BY FORD'S CUSTOMER SATISFACTION PROGRAM 10B13. WHEN I TOLD THE FORD DEALER, HE STATED THERE IS NO RECALL ON THE BRAKES. I EXPLAINED TO HIM AGAIN, BUT HE WAS NOT INTERESTED IN HEARING ABOUT THIS. I CALLED THE NATIONAL FORD OFFICE AND SPOKE WITH SOMEONE WHO SUGGESTED I CONTACT YOU. CONSUMER REPORTS SAID IF THE 2010 FORD FUSION HYBRID WAS BUILT BEFORE OCTOBER 17, 2009, THE DEALER SHOULD PERFORM THE BRAKE SYSTEM SOFTWARE UPDATE. MY CAR WAS BUILT ON APRIL 22, 2009 ACCORDING TO FORD, BUT THEY SAID MY CAR WASN'T COVERED. I AM COMPLAINING TO YOU AS MY CAR HAS THE EXACT PROBLEM STATED IN 10B13. PLEASE HELP. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). LIVERMORE FORD LINCOLN (2266 KITTY HAWK RD, LIVERMORE, CA 94551, (925) 294-7700) STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER MADE NO MENTION OF A LOANER VEHICLE OPTION. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. JARRETT-GORDON FORD DAVENPORT (2600 ACCESS ROAD, DAVENPORT, FLORIDA 33897, (863) 422-1167) WAS MADE AWARE OF THE RECALL IN 2016 AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *TT*JB *TR

I GOT A RECALL NOTICE FOR THE PASSENGER SIDE AIRBAG INFLATOR.( 5/2018) I CALLED FLAMMER FORD, AND I WAS TOLD I'D GET A CALL BACK WHEN THE PARTS CAME IN. I AM STILL WAITING MY CAR IS IN FLORIDA, AND I'D REALLY LIKE TO JUST DISABLE THE DRIVER'S SIDE AIRBAG. WILL THE DEALERSHIP DO THIS FOR ME? CAR IS 8 YEARS OLD!

RECEIVED INITIAL LETTER BACK IN 2016 AND SEVERAL UPDATES AND NOTICES THROUGH 2018; HOWEVER, STILL HAVE NO PARTS AVAILABLE TO COMPLETE THE REPAIR AND HAVE LEFT SEVERAL MESSAGES!

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT'S VEHICLE WAS STRUCK ON THE FRONT DRIVER'S SIDE DOOR BY A WORK VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS ABLE TO BE DRIVEN TO THE CONTACT'S RESIDENCE, BUT THE DRIVER'S DOOR WAS UNABLE TO BE OPENED. THE CONTACT EXITED THE VEHICLE THROUGH THE FRONT PASSENGER DOOR. ALSO, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GWINNETT PLACE FORD (3230 SATELLITE BLVD, DULUTH, GEORGIA 30096, (404) 418-6877) STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 176,000. PARTS DISTRIBUTION DISCONNECT.